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Communications Center Management
Communications Center Management
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Frontline Telecommunicator
Leadership Development
Leadership Development
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
Repeat Session
Repeat Session

Browse By Day

Browse By Day

  • Sunday, August 6, 2023
  • 9:00 AM – 10:00 AM  
    Access to Critical Law Enforcement Datasets
  • 9:00 AM – 10:00 AM  
    Active Assailant Update
  • 9:00 AM – 10:00 AM  
    Cell Phones are Listening – and So Are the Hackers
  • 9:00 AM – 10:00 AM  
    Flight School for Communications Training Officers
  • 9:00 AM – 10:00 AM  
    How Inflation & Supply Chain Issues Impact a Radio Project
  • 9:00 AM – 10:00 AM  
    Preparing Your Next Gen 911 PSAP for Video Streaming
  • 9:00 AM – 10:00 AM  
    Stay Interviews: Building Enthusiastic Stayers
  • 9:00 AM – 10:00 AM  
    The Emotionally Effective Communicator
  • 9:00 AM – 10:00 AM  
    The Power of Appreciation!
  • 9:00 AM – 10:00 AM  
    Travelling Dispatchers: Alternative Staffing Solution
  • 10:30 AM – 11:30 AM  
    Breaking Down GIS Silos to Create Statewide Mapping & Data
  • 10:30 AM – 11:30 AM  
    Building Better Training
  • 10:30 AM – 11:30 AM  
    De-Escalation: Controlling the Call, Not the Caller
  • 10:30 AM – 11:30 AM  
    Help for the Headset
  • 10:30 AM – 11:30 AM  
    Hurricane Ian – Communications During and After Impact
  • 10:30 AM – 11:30 AM  
    I Don't Have Ducks, I have Squirrels and I Can't Find Them!
  • 10:30 AM – 11:30 AM  
    Public Safety Threat Alliance: 2023 Cyber Threats Insight
  • 10:30 AM – 11:30 AM  
    Situational Awareness for Managing Emergency Situations
  • 10:30 AM – 11:30 AM  
    STAR: How to Dispatch Civilians to 9-1-1 Calls
  • 10:30 AM – 11:30 AM  
    The Concept of Operating in a Virtual Environment
  • 10:30 AM – 11:30 AM  
    The Power of Appreciation!
  • 1:00 PM – 2:00 PM  
    15 Seconds in July Lessons from the Greenwood Mall Shooting
  • 1:00 PM – 2:00 PM  
    APCO RPL & CPE Programs: The Best Investment is in Yourself
  • 1:00 PM – 2:00 PM  
    Courtroom Testimony for 9-1-1 First Responders
  • 1:00 PM – 2:00 PM  
    Enhancing Coverage: Bringing the FirstNet Network With You
  • 1:00 PM – 2:00 PM  
    How to Best Configure & Utilize your Call Center for P25 LMR
  • 1:00 PM – 2:00 PM  
    I Don't Have Ducks, I have Squirrels and I Can't Find Them!
  • 1:00 PM – 2:00 PM  
    Keeping it Real with Real Time Text: Concept Proven!
  • 1:00 PM – 2:00 PM  
    Program Management and Planning the Lifecycle of a Project
  • 1:00 PM – 2:00 PM  
    Satellite as a Game Changer for Public Safety
  • 1:00 PM – 2:00 PM  
    Surviving Dispatcher Stress On and Off the Job
  • 1:00 PM – 2:00 PM  
    Unique Cybersecurity Challenges for ECC's
  • 2:30 PM – 3:30 PM  
    Are you an effective team?
  • 2:30 PM – 3:30 PM  
    ASAP to the ECC: Bypassing the Alarm Call-Taking Process
  • 2:30 PM – 3:30 PM  
    Courtroom Testimony for 9-1-1 First Responders
  • 2:30 PM – 3:30 PM  
    Debrief: Military Jet Crash in Residential Neighborhood
  • 2:30 PM – 3:30 PM  
    Dissecting Ransomware Attacks on Public Safety
  • 2:30 PM – 3:30 PM  
    Doing Time in Dispatch
  • 2:30 PM – 3:30 PM  
    Enhancing Situational Awareness in the ECC
  • 2:30 PM – 3:30 PM  
    Overcoming Resistance to Change
  • 2:30 PM – 3:30 PM  
    P25 for the Future: New Standards, Interop, & Security
  • 2:30 PM – 3:30 PM  
    Slack for Public Safety Operations
  • 2:30 PM – 3:30 PM  
    Using Waze Data to Improve Emergency Response
  • Monday, August 7, 2023
  • 8:30 AM – 10:00 AM  
    Opening General Session & Keynote Address
  • 2:00 PM – 3:00 PM  
    15 Seconds in July Lessons from the Greenwood Mall Shooting
  • 2:00 PM – 3:00 PM  
    5G: Beyond the Hype
  • 2:00 PM – 3:00 PM  
    Active Shooter: Dispatching in the Line of Fire
  • 2:00 PM – 3:00 PM  
    Active Threat: STEM School Shooting, A Case Study
  • 2:00 PM – 3:00 PM  
    FirstNet Health and Wellness Coalition White Paper: A Call for Wellness Solutions across PSAPs
  • 2:00 PM – 3:00 PM  
    How to Catch a Virus and Other USB Device Blunders
  • 2:00 PM – 3:00 PM  
    How to Have that Difficult Conversation
  • 2:00 PM – 3:00 PM  
    Internal Conflict Resolution in the PSAP
  • 2:00 PM – 3:00 PM  
    Solving the Unverified Alarm Notifications Puzzle
  • 2:00 PM – 3:00 PM  
    Update from NTIA
  • 2:00 PM – 3:00 PM  
    Welcome to the Thunderdome, Supporting Your Staff
  • 3:30 PM – 4:30 PM  
    1st Party Suicidal Callers: Let's Talk About It
  • 3:30 PM – 4:30 PM  
    APCO Standards in Action
  • 3:30 PM – 4:30 PM  
    Are You Prepared: A World Cup Qatar 2022 Story
  • 3:30 PM – 4:30 PM  
    Build or Join? Best Radio System Option for My Agency
  • 3:30 PM – 4:30 PM  
    Elevating & Empowering Female Leaders To Rise
  • 3:30 PM – 4:30 PM  
    Getting Creative with ECC Staffing and Working from Home
  • 3:30 PM – 4:30 PM  
    Legislative and Regulatory Issues Impacting APCO Members
  • 3:30 PM – 4:30 PM  
    NextGen Telecommunicators and Mission Critical Services
  • 3:30 PM – 4:30 PM  
    The Evolving Cyber Landscape - NG911 and Hosted Solutions
  • 3:30 PM – 4:30 PM  
    The Real First Responders: PTSD, Trauma & Self-Care
  • 3:30 PM – 4:30 PM  
    Travelling Dispatchers: Alternative Staffing Solution
  • Tuesday, August 8, 2023
  • 8:00 AM – 10:00 AM  
    Distinguished Achievers Breakfast (Ticket Required)
  • 1:30 PM – 2:30 PM  
    Crisis Professionals in the 911 Center
  • 1:30 PM – 2:30 PM  
    Elevating & Empowering Female Leaders To Rise
  • 1:30 PM – 2:30 PM  
    Exceed Standards! Present Professional & Productive
  • 1:30 PM – 2:30 PM  
    How Secure Is Your Land Mobile Radio System?
  • 1:30 PM – 2:30 PM  
    Is Something Wrong With Me? It's OK to be OK!
  • 1:30 PM – 2:30 PM  
    Is Your Call Taking Creating Positive Ripples?
  • 1:30 PM – 2:30 PM  
    Land Mobile Radio (LMR) Managers and Cyber Attacks
  • 1:30 PM – 2:30 PM  
    NG 911 and FirstNet – Working Better Together
  • 1:30 PM – 2:30 PM  
    State of Tennessee FirstNet Use Cases
  • 1:30 PM – 2:30 PM  
    The LeaderSHIP 10 Life Lessons From the Best Captains I Know
  • 1:30 PM – 2:30 PM  
    The PSAP/ECC's Role in Pre-Planned Community Events
  • 3:00 PM – 4:00 PM  
    Advanced Persistent Threats & Public Safety
  • 3:00 PM – 4:00 PM  
    Console to 5k: How a Race Led to Professional Development
  • 3:00 PM – 4:00 PM  
    Dispatching During Civil Unrest
  • 3:00 PM – 4:00 PM  
    Fashion Square Mall: Civil Unrest Dispatcher Perspective
  • 3:00 PM – 4:00 PM  
    Federal Funding for Next Generation 9-1-1
  • 3:00 PM – 4:00 PM  
    FirstNet in Action: Communicating on the Front Lines of the Marshall Fire
  • 3:00 PM – 4:00 PM  
    Getting Creative with ECC Staffing and Working from Home
  • 3:00 PM – 4:00 PM  
    Now Possible: Streaming Video and Recorded Media for PSAPs
  • 3:00 PM – 4:00 PM  
    Tail Wagging the Dog: Hidden Approach to PSC Procurement
  • 3:00 PM – 4:00 PM  
    Turning Off When You're Expected to Always Be On
  • 3:00 PM – 4:00 PM  
    When Autism has an Emergency
  • Wednesday, August 9, 2023
  • 8:30 AM – 9:30 AM  
    Creating a Region-wide Interoperable Network
  • 8:30 AM – 9:30 AM  
    Customer Service! Does It Really Belong in the ECC?
  • 8:30 AM – 9:30 AM  
    Developing a Strong Work Relationship with Your People
  • 8:30 AM – 9:30 AM  
    Lessons Learned Working Two Active Threat Incidents
  • 8:30 AM – 9:30 AM  
    Leveraging Technology to Offset Staffing Challenges
  • 8:30 AM – 9:30 AM  
    Overcoming Resistance to Change
  • 8:30 AM – 9:30 AM  
    Partly Cloudy... A Transition to Cloud
  • 8:30 AM – 9:30 AM  
    Preparing your ECC for Cloud Applications
  • 8:30 AM – 9:30 AM  
    Psychological Capital: Developing the HERO within
  • 8:30 AM – 9:30 AM  
    Retaining Staff - Are They Happy?
  • 8:30 AM – 9:30 AM  
    Simultaneous Big Events!
  • 10:00 AM – 11:00 AM  
    Active Shooter: Dispatching in the Line of Fire
  • 10:00 AM – 11:00 AM  
    Bridging the Language Barrier Gap in 911 Call Processing
  • 10:00 AM – 11:00 AM  
    Drone as First Responder: The Future of Emergency Response
  • 10:00 AM – 11:00 AM  
    ECC Connections: Flipping the Script
  • 10:00 AM – 11:00 AM  
    Emotional Labor: Paid to Stay Calm
  • 10:00 AM – 11:00 AM  
    FCC Regulatory Update
  • 10:00 AM – 11:00 AM  
    Get Over It - How Living in the Past Sabotages our Future
  • 10:00 AM – 11:00 AM  
    Harmonizing Deployable Trunking for Interoperability
  • 10:00 AM – 11:00 AM  
    Human Trafficking
  • 10:00 AM – 11:00 AM  
    Olympus Has Fallen: Best Friend To Critical Patient
  • 10:00 AM – 11:00 AM  
    Protecting the PSAP from Cyber Attacks
  • 11:30 AM – 1:30 PM  
    Food For Thought Luncheon (Ticket Required)
  • 2:00 PM – 3:00 PM  
    11 Personality Risks That Can Undermine Your Success
  • 2:00 PM – 3:00 PM  
    Domestic Violence: From the Phone Call to the Courtroom
  • 2:00 PM – 3:00 PM  
    Hurricane Ian – Communications During and After Impact
  • 2:00 PM – 3:00 PM  
    Maximize Your Minutes: Drones as a First Responder
  • 2:00 PM – 3:00 PM  
    P25 Compliance Assessment Program
  • 2:00 PM – 3:00 PM  
    Safeguarding the National Capital Region’s Telecommunications
  • 2:00 PM – 3:00 PM  
    Surviving the Change - Tech Changes in Your Center
  • 2:00 PM – 3:00 PM  
    The Ground Truth: Perspectives of 9-1-1 Center Leaders
  • 2:00 PM – 3:00 PM  
    Unifying Cyber Security and Physical Security for your Emergency Communications Centers
  • 2:00 PM – 3:00 PM  
    When the Tables are Turned
  • 3:30 PM – 4:30 PM  
    988 and 911 Working Together in South Carolina
  • 3:30 PM – 4:30 PM  
    Customer Service! Does It Really Belong in the ECC?
  • 3:30 PM – 4:30 PM  
    FirstNet Connected Responder
  • 3:30 PM – 4:30 PM  
    Morale; The Good, the Bad and the Fixable!
  • 3:30 PM – 4:30 PM  
    P25 ISSI Myths Debunked
  • 3:30 PM – 4:30 PM  
    Preparing Effective Grants and Other Proposals
  • 3:30 PM – 4:30 PM  
    Quality Assurance for Training Coordinators & EMD Manager
  • 3:30 PM – 4:30 PM  
    Removing the Blindfold
  • 3:30 PM – 4:30 PM  
    Telephony Denial of Service (TDOS) in 911
  • 3:30 PM – 4:30 PM  
    The Power of Peer Support for Leaders
  • 3:30 PM – 4:30 PM  
    Using the Information Sharing Framework to Prepare 4 NG911