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Communications Center Management
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Repeat Session
Full Schedule
Full Schedule
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7:00 AM – 6:00 PM
Registration & Member Voting
1:00 PM – 6:00 PM
Registration & Member Voting
Location: Music City Center, Exhibit Hall A
Sponsored By
8:00 AM – 12:00 PM
APCO Chapter President to President Meeting (Invitation Only)
8:00 AM – 12:00 PM
APCO Chapter President to President Meeting (Invitation Only)
Location: Omni Nashville, Cumberland 5-6
8:00 AM – 12:00 PM
APCO Chapter President to President Meeting Breakout Room (Invitation Only)
8:00 AM – 12:00 PM
APCO Chapter President to President Meeting Breakout Room (Invitation Only)
Location: Omni Nashville, Cumberland 4
8:00 AM – 5:00 PM
Cybersecurity Fundamentals for the ECC
8:00 AM – 5:00 PM
Cybersecurity Fundamentals for the ECC
Location: Omni Nashville, Broadway Ballroom A
12:00 PM – 2:00 PM
Committee Leadership Summit (Invitation Only)
12:00 PM – 2:00 PM
Committee Leadership Summit (Invitation Only)
Location: Omni Nashville, Broadway Ballroom G-H
1:00 PM – 5:00 PM
APCO Store
1:00 PM – 5:00 PM
APCO Store
Location: Music City Center, Level 3 Lobby
2:00 PM – 3:00 PM
Committee Member and Chair Recognition: A Celebration of Your Service (Invitation Only)
2:00 PM – 3:00 PM
Committee Member and Chair Recognition: A Celebration of Your Service (Invitation Only)
Location: Omni Nashville, Broadway Ballroom F
2:00 PM – 4:00 PM
Community Service Project
2:00 PM – 4:00 PM
Community Service Project
Location: Music City Center, Level 2 Parking Entrance
3:00 PM – 4:00 PM
Awards Committee Meeting
3:00 PM – 4:00 PM
Awards Committee Meeting
Location: Omni Nashville, Mockingbird 4
3:00 PM – 4:00 PM
Bylaws Committee Meeting
3:00 PM – 4:00 PM
Bylaws Committee Meeting
Location: Omni Nashville, Mockingbird 2
3:00 PM – 4:00 PM
Cybersecurity Committee Meeting
3:00 PM – 4:00 PM
Cybersecurity Committee Meeting
Location: Omni Nashville, Cumberland 3
3:00 PM – 4:00 PM
Health and Wellness Committee Meeting
3:00 PM – 4:00 PM
Health and Wellness Committee Meeting
Location: Omni Nashville, Mockingbird 1
3:00 PM – 4:00 PM
Military Employment Committee Meeting
3:00 PM – 4:00 PM
Military Employment Committee Meeting
Location: Omni Nashville, Mockingbird 3
3:00 PM – 5:00 PM
Agency Training Program Certification Committee Member Training
3:00 PM – 5:00 PM
Agency Training Program Certification Committee Member Training
Location: Omni Nashville, Music Row 6
3:00 PM – 5:00 PM
CEC Meeting & Host Committee Orientation
3:00 PM – 5:00 PM
CEC Meeting & Host Committee Orientation
Location: Omni Nashville, Music Row 4
4:00 PM – 5:00 PM
Historical Committee Meeting
4:00 PM – 5:00 PM
Historical Committee Meeting
Location: Omni Nashville, Mockingbird 3
4:00 PM – 5:00 PM
Member Chapter Services Committee Meeting
4:00 PM – 5:00 PM
Member Chapter Services Committee Meeting
Location: Omni Nashville, Mockingbird 1
4:00 PM – 5:00 PM
Professional Development Events Committee Meeting
4:00 PM – 5:00 PM
Professional Development Events Committee Meeting
Location: Omni Nashville, Mockingbird 2
4:00 PM – 5:00 PM
Staffing Task Force Meeting
4:00 PM – 5:00 PM
Staffing Task Force Meeting
Location: Omni Nashville, Mockingbird 4
4:00 PM – 6:00 PM
ECC Tour: Vanderbilt LifeFlight Tour
4:00 PM – 6:00 PM
ECC Tour: Vanderbilt LifeFlight Tour
Location: Music City Center, Level 2 Parking Entrance
7:00 AM – 8:00 AM
Run/Walk Tour of Nashville – State Capital & Bicentennial Park
7:00 AM – 8:00 AM
Run/Walk Tour of Nashville – State Capital & Bicentennial Park
Location: Music City Center, Marty Dickens Terrace
7:00 AM – 6:00 PM
Registration & Member Voting
7:30 AM – 5:00 PM
Registration & Member Voting
Location: Music City Center, Exhibit Hall A
Sponsored By
8:00 AM – 11:00 AM
Chapter Leaders Training
8:00 AM – 11:00 AM
Chapter Leaders Training
Location: Music City Center, 201
8:00 AM – 11:00 AM
Institute Adcom Meeting
8:00 AM – 11:00 AM
Institute Adcom Meeting
Location: Omni Nashville, Gibson Boardroom
8:00 AM – 12:00 PM
AFC Adcom Meeting
8:00 AM – 12:00 PM
AFC Adcom Meeting
Location: Omni Nashville, Old Hickory
8:00 AM – 12:00 PM
APCO Editorial Committee Meeting
8:00 AM – 12:00 PM
APCO Editorial Committee Meeting
Location: Omni Nashville, Broadway Ballroom K
8:00 AM – 4:00 PM
APCO Store
8:00 AM – 4:00 PM
APCO Store
Location: Music City Center, Level 3 Lobby
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Music City Center, 213
8:45 AM – 9:15 AM
Think Tank: Be the Solution, or Be the Problem
8:45 AM – 9:15 AM
Think Tank: Be the Solution, or Be the Problem
Location: Music City Center, Level 2 Foyer
Presenter:
Jason Nettles, MS ENP CMCP
9:00 AM – 10:00 AM
Access to Critical Law Enforcement Datasets
9:00 AM – 10:00 AM
Access to Critical Law Enforcement Datasets
Location: Music City Center, 101 D-E
Main Presenter:
Charlotte Whitacre
– First Responder Network Authority
Co-Presenter:
Catherine Watson, MS
– FirstNet Program at AT&T
Co-Presenter:
Doug Campbell
– Alexandria Department of Emergency and Customer Communications
Co-Presenter:
William F. See
– FBI CJIS
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
9:00 AM – 10:00 AM
Active Assailant Update
9:00 AM – 10:00 AM
Active Assailant Update
Location: Music City Center, 101 A-C
Main Presenter:
Tony Harrison, Life Member, ENP
– The Public Safety Group
Emergency Preparedness, Response and Situational Awareness
CEU: 1
9:00 AM – 10:00 AM
Cell Phones are Listening – and So Are the Hackers
9:00 AM – 10:00 AM
Cell Phones are Listening – and So Are the Hackers
Location: Music City Center, 105
Main Presenter:
Megan Bixler, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
9:00 AM – 10:00 AM
Flight School for Communications Training Officers
9:00 AM – 10:00 AM
Flight School for Communications Training Officers
Location: Music City Center, 104 B-E
Main Presenter:
Patrice Coleman, MBA, RPL, ENP, CMCP
– Metropolitan Nashville Department of Emergency Communications
Leadership Development
CEU: 1
9:00 AM – 10:00 AM
How Inflation & Supply Chain Issues Impact a Radio Project
9:00 AM – 10:00 AM
How Inflation & Supply Chain Issues Impact a Radio Project
Location: Music City Center, 207 C-D
Main Presenter:
Nick Falgiatore, PE, ENP
– Mission Critical Partners
Radio and Wireless Communications Technologies
CEU: 1
9:00 AM – 10:00 AM
Preparing Your Next Gen 911 PSAP for Video Streaming
9:00 AM – 10:00 AM
Preparing Your Next Gen 911 PSAP for Video Streaming
Location: Music City Center, 102
Main Presenter:
Kevin Wattenbarger
– CentralSquare
Co-Presenter:
Jordan Witt
– CentralSquare Technologies
Co-Presenter:
Chris Carnahan
– South Metro Fire Rescue
Co-Presenter:
Jeff Carney
– Hamilton County Tennessee 911 Emergency Communications District
Co-Presenter:
Jeanie Pharis, ENP, RPL, MS
– Morgan County EMCD
NG9-1-1 and Emerging Technologies
CEU: 1
9:00 AM – 10:00 AM
Stay Interviews: Building Enthusiastic Stayers
9:00 AM – 10:00 AM
Stay Interviews: Building Enthusiastic Stayers
Location: Music City Center, 103
Main Presenter:
Roger D. Martin
– Missouri State Highway Patrol
Co-Presenter:
Dawn Moore
– Missouri State Highway Patrol
Communications Center Management
CEU: 1
9:00 AM – 10:00 AM
The Emotionally Effective Communicator
9:00 AM – 10:00 AM
The Emotionally Effective Communicator
Location: Music City Center, 106
Main Presenter:
Adam Timm
– The Healthy Dispatcher
Frontline Telecommunicator
CEU: 1
9:00 AM – 10:00 AM
The Power of Appreciation!
9:00 AM – 10:00 AM
The Power of Appreciation!
Location: Music City Center, 205
Main Presenter:
Doug E. Showalter
– SHOWALTER & COMPANY, INC.
Co-Presenter:
Leslie Whitham
– RAPID SOS
Wellness in the Emergency Communication Center
CEU: 1
9:00 AM – 10:00 AM
Travelling Dispatchers: Alternative Staffing Solution
9:00 AM – 10:00 AM
Travelling Dispatchers: Alternative Staffing Solution
Location: Music City Center, 207 A-B
Main Presenter:
Maureen Dieckmann
– Moetivations, Inc
Cutting Edge Developments
CEU: 1
10:30 AM – 11:30 AM
Breaking Down GIS Silos to Create Statewide Mapping & Data
10:30 AM – 11:30 AM
Breaking Down GIS Silos to Create Statewide Mapping & Data
Location: Music City Center, 102
Main Presenter:
Mike Sunseri
– Kentucky 911 Services Board
Co-Presenter:
David Lucas, ENP, GISP
– Mission Critical Partners
NG9-1-1 and Emerging Technologies
CEU: 1
10:30 AM – 11:30 AM
Building Better Training
10:30 AM – 11:30 AM
Building Better Training
Location: Music City Center, 103
Main Presenter:
Halcyon Frank, ENP
– Denise Amber Lee Foundation
Communications Center Management
CEU: 1
10:30 AM – 11:30 AM
De-Escalation: Controlling the Call, Not the Caller
10:30 AM – 11:30 AM
De-Escalation: Controlling the Call, Not the Caller
Location: Music City Center, 106
Main Presenter:
Robin Murray
– Association of Central Oklahoma Governments
Frontline Telecommunicator
CEU: 1
10:30 AM – 11:30 AM
Help for the Headset
10:30 AM – 11:30 AM
Help for the Headset
Location: Music City Center, 205
Main Presenter:
Shannon Polito, ENP
– Help For the Headset/Santa Clara County Communications
Wellness in the Emergency Communication Center
CEU: 1
10:30 AM – 11:30 AM
Hurricane Ian – Communications During and After Impact
10:30 AM – 11:30 AM
Hurricane Ian – Communications During and After Impact
Location: Music City Center, 101 D-E
Co-Presenter:
Doug Harder
– First Responder Network Authority
Co-Presenter:
Bob Finney
– Collier County Florida Sheriff’s Office
Co-Presenter:
Jason Matthews
– Lake County Sheriff's Office
Co-Presenter:
Shannon Browning, M.S. Justice Administration and Leadership
– AT&T FirstNet
Co-Presenter:
Fred Scalera
– AT&T FirstNet
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
10:30 AM – 11:30 AM
I Don't Have Ducks, I have Squirrels and I Can't Find Them!
10:30 AM – 11:30 AM
I Don't Have Ducks, I have Squirrels and I Can't Find Them!
Location: Music City Center, 104 B-E
Main Presenter:
Tracy Eldridge, ENP
– On Scene First
Leadership Development
CEU: 1
10:30 AM – 11:30 AM
Public Safety Threat Alliance: 2023 Cyber Threats Insight
10:30 AM – 11:30 AM
Public Safety Threat Alliance: 2023 Cyber Threats Insight
Location: Music City Center, 105
Main Presenter:
Jay Kaine, CISSP
– Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
10:30 AM – 11:30 AM
Situational Awareness for Managing Emergency Situations
10:30 AM – 11:30 AM
Situational Awareness for Managing Emergency Situations
Location: Music City Center, 101 A-C
Main Presenter:
Jason Burt
– L3Harris
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:30 AM – 11:30 AM
STAR: How to Dispatch Civilians to 9-1-1 Calls
10:30 AM – 11:30 AM
STAR: How to Dispatch Civilians to 9-1-1 Calls
Location: Music City Center, 207 A-B
Main Presenter:
Carleigh Sailon, LCSW, LAC
– Denver 9-1-1 Communications
Co-Presenter:
Jodi Slate, DEM
– Denver 9-1-1 Communications
Cutting Edge Developments
CEU: 1
10:30 AM – 11:30 AM
The Concept of Operating in a Virtual Environment
10:30 AM – 11:30 AM
The Concept of Operating in a Virtual Environment
Location: Music City Center, 207 C-D
Main Presenter:
Doug Campbell
– Alexandria Department of Emergency and Customer Communications
Co-Presenter:
Sheila Ragan
– CTA Consultants LLC
Radio and Wireless Communications Technologies
CEU: 1
10:30 AM – 11:30 AM
The Power of Appreciation!
10:30 AM – 11:30 AM
The Power of Appreciation!
Location: Music City Center, 202 A-B
Main Presenter:
Doug E. Showalter
– SHOWALTER & COMPANY, INC.
Co-Presenter:
Leslie Whitham
– RAPID SOS
Wellness in the Emergency Communication Center- Repeat Session
CEU: 1
11:30 AM – 12:30 PM
Georgia Chapter Meeting
11:30 AM – 12:30 PM
Georgia Chapter Meeting
Location: Music City Center, 201
12:00 PM – 2:00 PM
ECC Tour: Metropolitan Nashville Department of Emergency Communications Tour
12:00 PM – 2:00 PM
ECC Tour: Metropolitan Nashville Department of Emergency Communications Tour
Location: Music City Center, Level 2 Parking Entrance
Sponsored By
12:45 PM – 1:15 PM
Think Tank: Hiring out of the Box
12:45 PM – 1:15 PM
Think Tank: Hiring out of the Box
Location: Music City Center, Level 2 Foyer
Presenter:
Kelle Hall, CPE
– Town of Highland Park DPS, Texas
Presenter:
Melissa A. Alterio, M.S., CPE, RPL
– Cobb County (E911) Department of Emergency Communications
Presenter:
Tina Buneta, ENP CPE RPL
– Aurora911
Presenter:
Tim Martindale, Jr., CPE, RPL, CMCP
– Gallatin County 911
1:00 PM – 2:00 PM
15 Seconds in July Lessons from the Greenwood Mall Shooting
1:00 PM – 2:00 PM
15 Seconds in July Lessons from the Greenwood Mall Shooting
Location: Music City Center, 101 A-C
Main Presenter:
Heath A. Brant, RPL, CMCP
– Johnson County Public Safety Communications
Co-Presenter:
Travis N. DeVore, RPL, CPE
– IU Health LifeLine
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:00 PM – 2:00 PM
APCO RPL & CPE Programs: The Best Investment is in Yourself
1:00 PM – 2:00 PM
APCO RPL & CPE Programs: The Best Investment is in Yourself
Location: Music City Center, 104 B-E
Main Presenter:
Timothy Scanlon, Ed.D.
– APCO International, Inc.
Co-Presenter:
Steve Edwards, PhD
– APCO International, Inc.
Co-Presenter:
Gina Edmunds
– APCO International
Leadership Development
CEU: 1
1:00 PM – 2:00 PM
Courtroom Testimony for 9-1-1 First Responders
1:00 PM – 2:00 PM
Courtroom Testimony for 9-1-1 First Responders
Location: Music City Center, 106
Main Presenter:
Robbie McCormick, BAS, MSE, RPL, CPE, APCO Adjunct
– Cobb County Department of Emergency Communications
Frontline Telecommunicator
CEU: 1
1:00 PM – 2:00 PM
Enhancing Coverage: Bringing the FirstNet Network With You
1:00 PM – 2:00 PM
Enhancing Coverage: Bringing the FirstNet Network With You
Location: Music City Center, 101 D-E
Main Presenter:
Stephen Devine
– FirstNet, Built w/ AT&T
Co-Presenter:
Chuck Murph
– FirstNet Authority
Co-Presenter:
Eric Baker
– Texas Department of Public Safety
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
1:00 PM – 2:00 PM
How to Best Configure & Utilize your Call Center for P25 LMR
1:00 PM – 2:00 PM
How to Best Configure & Utilize your Call Center for P25 LMR
Location: Music City Center, 103
Main Presenter:
Stephen A. Nichols
– PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter:
Hermina Koshinski, PMP
– Pennsylvania State Police PA-STARNet system
Co-Presenter:
Scott Wright
– the Connecticut Department of Emergency Service and Public Protection
Co-Presenter:
Gregory A. Holcomb, ENP, RCDD, CCIO, CPM
– Lake County, FL Board of County Commissioners Office of Public Safety Support
Communications Center Management
CEU: 1
1:00 PM – 2:00 PM
I Don't Have Ducks, I have Squirrels and I Can't Find Them!
1:00 PM – 2:00 PM
I Don't Have Ducks, I have Squirrels and I Can't Find Them!
Location: Music City Center, 202 A-B
Main Presenter:
Tracy Eldridge, ENP
– On Scene First
Leadership Development- Repeat Session
CEU: 1
1:00 PM – 2:00 PM
Keeping it Real with Real Time Text: Concept Proven!
1:00 PM – 2:00 PM
Keeping it Real with Real Time Text: Concept Proven!
Location: Music City Center, 102
Main Presenter:
Christy Williams
– NCT9-1-1
Co-Presenter:
Toni D. Dunne, ENP
– Motorola Solutions
NG9-1-1 and Emerging Technologies
CEU: 1
1:00 PM – 2:00 PM
Program Management and Planning the Lifecycle of a Project
1:00 PM – 2:00 PM
Program Management and Planning the Lifecycle of a Project
Location: Music City Center, 207 C-D
Main Presenter:
Cheryl Giggetts, MBA, CHS-III
– CTA Consultants, LLC
Co-Presenter:
Miyah Boyd
– CTA Consultants LLC
Radio and Wireless Communications Technologies
CEU: 1
1:00 PM – 2:00 PM
Satellite as a Game Changer for Public Safety
1:00 PM – 2:00 PM
Satellite as a Game Changer for Public Safety
Location: Music City Center, 207 A-B
Main Presenter:
Adan Pope
– Intrado
Cutting Edge Developments
CEU: 1
1:00 PM – 2:00 PM
Surviving Dispatcher Stress On and Off the Job
1:00 PM – 2:00 PM
Surviving Dispatcher Stress On and Off the Job
Location: Music City Center, 205
Main Presenter:
Paige R. Young, APCO Health & Wellness committee member, APCO Editorial committee member, IN APCO Board Director
– Porter County 911 Center
Wellness in the Emergency Communication Center
CEU: 1
1:00 PM – 2:00 PM
Unique Cybersecurity Challenges for ECC's
1:00 PM – 2:00 PM
Unique Cybersecurity Challenges for ECC's
Location: Music City Center, 105
Main Presenter:
Catherine Watson, MS
– FirstNet Program at AT&T
Cybersecurity for Public Safety Communications
CEU: 1
1:00 PM – 2:00 PM
Washington Chapter Meeting
1:00 PM – 2:00 PM
Washington Chapter Meeting
Location: Music City Center, 201
2:00 PM – 5:00 PM
AFC Lab (Local Advisors Only)
2:00 PM – 5:00 PM
AFC Lab (Local Advisors Only)
Location: Music City Center, 208
Sponsored By
2:30 PM – 3:30 PM
Are you an effective team?
2:30 PM – 3:30 PM
Are you an effective team?
Location: Music City Center, 104 B-E
Main Presenter:
Andre Jones, PhD, MPA, MS, CPE, ENP
– Hamad Medical Corporation, Ambulance Service
Leadership Development
CEU: 1
2:30 PM – 3:30 PM
ASAP to the ECC: Bypassing the Alarm Call-Taking Process
2:30 PM – 3:30 PM
ASAP to the ECC: Bypassing the Alarm Call-Taking Process
Location: Music City Center, 103
Main Presenter:
Bill Hobgood
– City of Richmond VA. DIT Public Safety Team
Co-Presenter:
Dianne Flanagan, MBA, ENP
– Collier County Sheriffs Office
Co-Presenter:
Robert Turner
– CommSys Inc
Co-Presenter:
John Reynolds, RPL
– Metro Nashville/Davidson County Emergency Communications Center
Communications Center Management
CEU: 1
2:30 PM – 3:30 PM
Colorado Chapter Meeting
2:30 PM – 3:30 PM
Colorado Chapter Meeting
Location: Music City Center, 201
2:30 PM – 3:30 PM
Courtroom Testimony for 9-1-1 First Responders
2:30 PM – 3:30 PM
Courtroom Testimony for 9-1-1 First Responders
Location: Music City Center, 202 A-B
Main Presenter:
Robbie McCormick, BAS, MSE, RPL, CPE, APCO Adjunct
– Cobb County Department of Emergency Communications
Frontline Telecommunicator- Repeat Session
CEU: 1
2:30 PM – 3:30 PM
Debrief: Military Jet Crash in Residential Neighborhood
2:30 PM – 3:30 PM
Debrief: Military Jet Crash in Residential Neighborhood
Location: Music City Center, 101 A-C
Main Presenter:
J.T. Manoushagian, MS, LCC
– Lake Worth Police Department
Co-Presenter:
Whitney Moore, MS
– Lake Worth Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:30 PM – 3:30 PM
Dissecting Ransomware Attacks on Public Safety
2:30 PM – 3:30 PM
Dissecting Ransomware Attacks on Public Safety
Location: Music City Center, 105
Main Presenter:
Pranshu Bajpai, PhD
– Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
2:30 PM – 3:30 PM
Doing Time in Dispatch
2:30 PM – 3:30 PM
Doing Time in Dispatch
Location: Music City Center, 106
Main Presenter:
Doug E. Showalter
– SHOWALTER & COMPANY, INC.
Co-Presenter:
Leslie Whitham
– RAPID SOS
Frontline Telecommunicator
CEU: 1
2:30 PM – 3:30 PM
Enhancing Situational Awareness in the ECC
2:30 PM – 3:30 PM
Enhancing Situational Awareness in the ECC
Location: Music City Center, 101 D-E
Main Presenter:
Charles Hardnett
– First Responder Network Authority
Co-Presenter:
Ben Lawrence
– State of Colorado Center of Excellence for Advanced Technology Aerial Firefighting
Co-Presenter:
Eric Baker
– Texas Department of Public Safety
Co-Presenter:
Kevin Biegert
– Jefferson County Communications Center Authority
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:30 PM – 3:30 PM
Overcoming Resistance to Change
2:30 PM – 3:30 PM
Overcoming Resistance to Change
Location: Music City Center, 205
Main Presenter:
Kathy Gruver, PhD, ACC
– KathyGruver, speaker
Wellness in the Emergency Communication Center
CEU: 1
2:30 PM – 3:30 PM
P25 for the Future: New Standards, Interop, & Security
2:30 PM – 3:30 PM
P25 for the Future: New Standards, Interop, & Security
Location: Music City Center, 207 C-D
Main Presenter:
Stephen A. Nichols
– PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter:
Scott Wright
– the Connecticut Department of Emergency Service and Public Protection
Co-Presenter:
Andy Davis
– Motorola Solutions
Co-Presenter:
James Downes
– DHS CISA
Co-Presenter:
Jeremy Elder
– L3Harris Technologies
Radio and Wireless Communications Technologies
CEU: 1
2:30 PM – 3:30 PM
Slack for Public Safety Operations
2:30 PM – 3:30 PM
Slack for Public Safety Operations
Location: Music City Center, 207 A-B
Main Presenter:
Sabih Khan, MA
– Salesforce
Co-Presenter:
Reid Serozi
– Slack
Cutting Edge Developments
CEU: 1
2:30 PM – 3:30 PM
Using Waze Data to Improve Emergency Response
2:30 PM – 3:30 PM
Using Waze Data to Improve Emergency Response
Location: Music City Center, 102
Co-Presenter:
Minh Le, MSCE, PMP, PE
– Texas A&M Transportation Institute
Co-Presenter:
Christy L. Williams
– NCT9-1-1
NG9-1-1 and Emerging Technologies
CEU: 1
4:00 PM – 5:00 PM
First General Business Session
4:00 PM – 5:00 PM
First General Business Session
Location: Music City Center, Davidson Ballroom
5:15 PM – 6:15 PM
Corporate Partner and Conference Sponsor Reception (Invitation Only)
5:15 PM – 6:15 PM
Corporate Partner and Conference Sponsor Reception (Invitation Only)
Location: Omni Nashville, Cumberland 5-6
5:30 PM – 7:00 PM
New Attendee Reception (Invitation Only)
5:30 PM – 7:00 PM
New Attendee Reception (Invitation Only)
Location: Omni Nashville, Broadway Ballroom A-E
Sponsored By
6:30 PM – 7:30 PM
International Welcome Reception (Invitation Only)
6:30 PM – 7:30 PM
International Welcome Reception (Invitation Only)
Location: Omni Nashville, Broadway Ballroom G
Sponsored By
7:00 PM – 9:00 PM
CPE Alumni Reception (Invitation Only)
7:00 PM – 9:00 PM
CPE Alumni Reception (Invitation Only)
Location: Omni Nashville, Broadway Ballroom H
Sponsored By
7:00 AM – 7:45 AM
Mindful Stretching Session
7:00 AM – 7:45 AM
Mindful Stretching Session
Location: Omni Nashville, Legends Ballroom E-F
7:00 AM – 6:00 PM
Registration & Member Voting
7:00 AM – 4:30 PM
Registration & Member Voting
Location: Music City Center, Exhibit Hall A
Sponsored By
7:15 AM – 8:15 AM
2023 RPL Graduate Breakfast (Invitation Only)
7:15 AM – 8:15 AM
2023 RPL Graduate Breakfast (Invitation Only)
Location: Omni Nashville, Legends Ballroom A
7:30 AM – 8:15 AM
ECC Award Winner Breakfast (Invitation Only)
7:30 AM – 8:15 AM
ECC Award Winner Breakfast (Invitation Only)
Location: Music City Center, 207 A-B
7:30 AM – 5:00 PM
AFC Lab (Local Advisors Only)
7:30 AM – 5:00 PM
AFC Lab (Local Advisors Only)
Location: Music City Center, 208
Sponsored By
8:00 AM – 4:00 PM
APCO Store
8:00 AM – 4:00 PM
APCO Store
Location: Music City Center, Level 3 Lobby
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Music City Center, 213
8:30 AM – 10:00 AM
Opening General Session & Keynote Address
8:30 AM – 10:00 AM
Opening General Session & Keynote Address
Location: Music City Center, Karl Dean Grand Ballroom
Keynote Speaker:
Rob O'Neill
Sponsored By
CEU: 1
10:00 AM – 11:00 AM
Keynote Meet & Greet with Rob O'Neill
10:00 AM – 11:00 AM
Keynote Meet & Greet with Rob O'Neill
Location: Music City Center, Exhibit Hall 837
10:00 AM – 11:00 AM
Oklahoma Chapter Meeting
10:00 AM – 11:00 AM
Oklahoma Chapter Meeting
Location: Music City Center, 201
10:00 AM – 4:00 PM
Blood Drive
10:00 AM – 4:00 PM
Blood Drive
Location: Exhibit Hall 2201
10:00 AM – 5:00 PM
APCO Exhibit Hall
10:00 AM – 5:00 PM
APCO Exhibit Hall
Location: Music City Center, Level 3 Exhibit Hall
10:00 AM – 5:00 PM
Headshot Lounge
10:00 AM – 5:00 PM
Headshot Lounge
Location: Exhibit Hall 2004
10:30 AM – 11:00 AM
FirstNet: Providing Backup To Your ECC
10:30 AM – 11:00 AM
FirstNet: Providing Backup To Your ECC
Location: Exhibit Hall 2235
Presenter:
Stephen Devine
– FirstNet, Built w/ AT&T
Presentation Theater
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nashville International Airport (BNA) K9 Division"
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nashville International Airport (BNA) K9 Division"
Location: Exhibit Hall 200
10:30 AM – 11:30 AM
The 2nd 100 Days: It Will Get Worse Before It Gets Better
10:30 AM – 11:30 AM
The 2nd 100 Days: It Will Get Worse Before It Gets Better
Location: Exhibit Hall 541
Presenter:
Melissa A. Alterio, M.S., CPE, RPL
– Cobb County (E911) Department of Emergency Communications
Career Advancement Center
CEU: 1
11:00 AM – 12:00 PM
APCO IntelliComm Live Demo
11:00 AM – 12:00 PM
APCO IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
11:00 AM – 12:00 PM
IntelliComm Live Demo
11:00 AM – 12:00 PM
IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
11:00 AM – 12:00 PM
Western Regional Consortium
11:00 AM – 12:00 PM
Western Regional Consortium
Location: Music City Center, 201
11:15 AM – 11:45 AM
APCO’s Vision for NG9-1-1 and Resources to Help ECCs Prepare
11:15 AM – 11:45 AM
APCO’s Vision for NG9-1-1 and Resources to Help ECCs Prepare
Location: Exhibit Hall 2235
Main Presenter:
Mel Maier
– APCO International
Co-Presenter:
Jeffrey Cohen
– APCO International
Presentation Theater
11:30 AM – 12:15 PM
K9 Dog Demostrations - "Tennessee Bureau of Investigations"
11:30 AM – 12:15 PM
K9 Dog Demostrations - "Tennessee Bureau of Investigations"
Location: Exhibit Hall 200
11:45 AM – 12:45 PM
What ECC Leaders Need to Keep, Stop and Start Doing!
11:45 AM – 12:45 PM
What ECC Leaders Need to Keep, Stop and Start Doing!
Location: Exhibit Hall 541
Presenter:
Tracy Eldridge, ENP
– On Scene First
Career Advancement Center
CEU: 1
12:00 PM – 12:10 PM
Free Institute Online Course Drawing
12:00 PM – 12:10 PM
Free Institute Online Course Drawing
Location: Music City Center, Exhibit Hall 837
12:00 PM – 12:30 PM
A Mile in Their Shoes, A Day in their Gloves: Five Things to Know about Public Safety and How They Engage with Technology
12:00 PM – 12:30 PM
A Mile in Their Shoes, A Day in their Gloves: Five Things to Know about Public Safety and How They Engage with Technology
Location: Exhibit Hall 2235
Presenter:
Jennifer Harder, PhD
– First Responder Network Authority
Presenter:
Travis Hull
– First Responder Network Authority
Presentation Theater
12:00 PM – 2:00 PM
AFC Advisor Luncheon (Invitation Only)
12:00 PM – 2:00 PM
AFC Advisor Luncheon (Invitation Only)
Location: Palm Restaurant, Sallo de Ballo Room
Sponsored By
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Bureau of Alcohol, Tobacco, Firearms & Explosives"
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Bureau of Alcohol, Tobacco, Firearms & Explosives"
Location: Exhibit Hall 200
12:45 PM – 1:15 PM
Verizon Frontline: Delivering on the Promise of 5G
12:45 PM – 1:15 PM
Verizon Frontline: Delivering on the Promise of 5G
Location: Exhibit Hall 2235
Presenter:
Anthony Battista
– Verizon Frontline
Presenter:
Jake Hayes
– Verizon Frontline
Presentation Theater
1:00 PM – 2:00 PM
Illinois Chapter Meeting
1:00 PM – 2:00 PM
Illinois Chapter Meeting
Location: Music City Center, 201
1:00 PM – 2:00 PM
WHO You Know is as Important as What You Know
1:00 PM – 2:00 PM
WHO You Know is as Important as What You Know
Location: Exhibit Hall 541
Presenter:
Amy Marion, ENP
– RapidSOS
Career Advancement Center
CEU: 1
1:30 PM – 2:00 PM
Next Gen Interoperability: LMR- LTE Interworking
1:30 PM – 2:00 PM
Next Gen Interoperability: LMR- LTE Interworking
Location: Exhibit Hall 2235
Presenter:
Andrew Hernandez
– L3Harris Technologies
Presentation Theater
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Metro Nashville Police Department"
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Metro Nashville Police Department"
Location: Exhibit Hall 200
2:00 PM – 2:10 PM
Expo Quest Drawing
2:00 PM – 2:10 PM
Expo Quest Drawing
Location: Music City Center, Exhibit Hall 837
2:00 PM – 2:30 PM
Think Tank: Eat, Sleep & Stretch to a Healthier You
2:00 PM – 2:30 PM
Think Tank: Eat, Sleep & Stretch to a Healthier You
Location: Music City Center, Level 2 Foyer
Presenter:
Erica L. Walsh, MBA, CPM
– Columbus Regional Airport Authority
2:00 PM – 3:00 PM
15 Seconds in July Lessons from the Greenwood Mall Shooting
2:00 PM – 3:00 PM
15 Seconds in July Lessons from the Greenwood Mall Shooting
Location: Music City Center, 202 A-B
Main Presenter:
Heath A. Brant, RPL, CMCP
– Johnson County Public Safety Communications
Co-Presenter:
Travis N. DeVore, RPL, CPE
– IU Health LifeLine
Emergency Preparedness, Response and Situational Awareness- Repeat Session
CEU: 1
2:00 PM – 3:00 PM
5G: Beyond the Hype
2:00 PM – 3:00 PM
5G: Beyond the Hype
Location: Music City Center, 207 C-D
Main Presenter:
Jerry Gard
– Motorola Solutions
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
Active Shooter: Dispatching in the Line of Fire
2:00 PM – 3:00 PM
Active Shooter: Dispatching in the Line of Fire
Location: Music City Center, 106
Main Presenter:
Andrea Fox
– WCCCA (Washington County Consolidated Communications Agency)
Frontline Telecommunicator
CEU: 1
2:00 PM – 3:00 PM
Active Threat: STEM School Shooting, A Case Study
2:00 PM – 3:00 PM
Active Threat: STEM School Shooting, A Case Study
Location: Music City Center, 101 A-C
Main Presenter:
Angie Johnson, EMD-Q, EFD-Q, CTO
– South Metro Fire Emergency Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:00 PM – 3:00 PM
APCO IntelliComm Live Demo
2:00 PM – 3:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 837
2:00 PM – 3:00 PM
FirstNet Health and Wellness Coalition White Paper: A Call for Wellness Solutions across PSAPs
2:00 PM – 3:00 PM
FirstNet Health and Wellness Coalition White Paper: A Call for Wellness Solutions across PSAPs
Location: Music City Center, 101 D-E
Main Presenter:
Anna Fitch Courie
– FirstNet Built by AT&T
Co-Presenter:
April Heinze
– NENA
Co-Presenter:
Mark Spross, RPL, CPE
– METCOM 9-1-1
Co-Presenter:
Chris Fisher
– Safety/Communications Center (CSCC) Dept., Seattle, WA
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:00 PM – 3:00 PM
How to Catch a Virus and Other USB Device Blunders
2:00 PM – 3:00 PM
How to Catch a Virus and Other USB Device Blunders
Location: Music City Center, 105
Main Presenter:
Megan Bixler, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM – 3:00 PM
How to Have that Difficult Conversation
2:00 PM – 3:00 PM
How to Have that Difficult Conversation
Location: Music City Center, 104 B-E
Main Presenter:
Stephen J. Johnson, MA, CMCP
– Cambridge Emergency Communications
Leadership Development
CEU: 1
2:00 PM – 3:00 PM
IntelliComm Live Demo
2:00 PM – 3:00 PM
IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
2:00 PM – 3:00 PM
Internal Conflict Resolution in the PSAP
2:00 PM – 3:00 PM
Internal Conflict Resolution in the PSAP
Location: Music City Center, 103
Main Presenter:
Brian Battles, ENP, MSML SPSC
– St. Louis County Police Department
Communications Center Management
CEU: 1
2:00 PM – 3:00 PM
Solving the Unverified Alarm Notifications Puzzle
2:00 PM – 3:00 PM
Solving the Unverified Alarm Notifications Puzzle
Location: Music City Center, 207 A-B
Co-Presenter:
Bob Finney
– Collier County Florida Sheriff’s Office
Co-Presenter:
Frank Fernandez
– BluePrints 4 Safety Strategies Group
Co-Presenter:
John Chiaramonte
– Mission Critical Partners
Cutting Edge Developments
CEU: 1
2:00 PM – 3:00 PM
Update from NTIA
2:00 PM – 3:00 PM
Update from NTIA
Location: Music City Center, 102
Main Presenter:
Michael Dame, MPA
– NTIA Office of Public Safety Communications
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM – 3:00 PM
Welcome to the Thunderdome, Supporting Your Staff
2:00 PM – 3:00 PM
Welcome to the Thunderdome, Supporting Your Staff
Location: Music City Center, 205
Main Presenter:
Shannon M. White
– Chesterfield Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
2:15 PM – 2:45 PM
Real-world Interoperability in Public Safety
2:15 PM – 2:45 PM
Real-world Interoperability in Public Safety
Location: Exhibit Hall 2235
Presenter:
Jordan Witt
– CentralSquare Technologies
Presenter:
Scott Panacek
– CentralSquare Technologies
Presentation Theater
2:15 PM – 3:15 PM
Second Banana: The Best Part of My Resume
2:15 PM – 3:15 PM
Second Banana: The Best Part of My Resume
Location: Exhibit Hall 541
Presenter:
Robbie McCormick, BAS, MSE, RPL, CPE, APCO Adjunct
– Cobb County Department of Emergency Communications
Career Advancement Center
CEU: 1
2:30 PM – 3:15 PM
K9 Dog Demonstrations - "Williamson County Sheriff's Office"
2:30 PM – 3:15 PM
K9 Dog Demonstrations - "Williamson County Sheriff's Office"
Location: Exhibit Hall 200
3:00 PM – 3:10 PM
Free Institute Online Course Drawing
3:00 PM – 3:10 PM
Free AFC Licensing Services Drawing
Location: Music City Center, Exhibit Hall 837
3:00 PM – 3:30 PM
AI-Based Audio Translation in Emergency Call Centers
3:00 PM – 3:30 PM
AI-Based Audio Translation in Emergency Call Centers
Location: Exhibit Hall 2235
Presenter:
Alex Dizengof
– Carbyne
Presentation Theater
3:00 PM – 4:00 PM
Indiana Chapter Meeting
3:00 PM – 4:00 PM
Indiana Chapter Meeting
Location: Music City Center, 201
3:30 PM – 4:30 PM
1st Party Suicidal Callers: Let's Talk About It
3:30 PM – 4:30 PM
1st Party Suicidal Callers: Let's Talk About It
Location: Music City Center, 106
Main Presenter:
Kelly Chess, CTO
– Jefferson County 911 Emergency Communications
Frontline Telecommunicator
CEU: 1
3:30 PM – 4:30 PM
APCO Standards in Action
3:30 PM – 4:30 PM
APCO Standards in Action
Location: Music City Center, 103
Main Presenter:
Mindy Conner Adams, CPE, RPL, ENP
– APCO International
Communications Center Management
CEU: 1
3:30 PM – 4:30 PM
Are You Prepared: A World Cup Qatar 2022 Story
3:30 PM – 4:30 PM
Are You Prepared: A World Cup Qatar 2022 Story
Location: Music City Center, 101 A-C
Main Presenter:
Andre Jones, PhD, MPA, MS, CPE, ENP
– Hamad Medical Corporation, Ambulance Service
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
Build or Join? Best Radio System Option for My Agency
3:30 PM – 4:30 PM
Build or Join? Best Radio System Option for My Agency
Location: Music City Center, 207 C-D
Main Presenter:
Brad Barber
– Federal Engineering, Inc.
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM – 4:30 PM
Collaborative Leadership: Promoting Cooperation and Communication in Public Safety Organizations
3:30 PM – 4:30 PM
Collaborative Leadership: Promoting Cooperation and Communication in Public Safety Organizations
Location: Exhibit Hall 541
Presenter:
D. Jeremy DeMar, MA, CPE, ENP
– Intrado
Career Advancement Center
CEU: 1
3:30 PM – 4:30 PM
Elevating & Empowering Female Leaders To Rise
3:30 PM – 4:30 PM
Elevating & Empowering Female Leaders To Rise
Location: Music City Center, 104 B-E
Main Presenter:
Kimberly Ann Miller, PhD and 20+ years in public safety
– Kimberly A. Miller & Associates, LLC
Leadership Development
CEU: 1
3:30 PM – 4:30 PM
Getting Creative with ECC Staffing and Working from Home
3:30 PM – 4:30 PM
Getting Creative with ECC Staffing and Working from Home
Location: Music City Center, 102
Co-Presenter:
Jacob Saur, ENP
– Arlington County Department of Public Safety Communications and Emergency Management
Co-Presenter:
Todd Komanetsky
NG9-1-1 and Emerging Technologies
CEU: 1
3:30 PM – 4:30 PM
Legislative and Regulatory Issues Impacting APCO Members
3:30 PM – 4:30 PM
Legislative and Regulatory Issues Impacting APCO Members
Location: Music City Center, 207 A-B
Main Presenter:
Mark Reddish
– Association of Public-Safety Communications Officials (APCO) International
Cutting Edge Developments
CEU: 1
3:30 PM – 4:30 PM
NextGen Telecommunicators and Mission Critical Services
3:30 PM – 4:30 PM
NextGen Telecommunicators and Mission Critical Services
Location: Music City Center, 101 D-E
Main Presenter:
Jennifer Harder, PhD
– First Responder Network Authority
Co-Presenter:
Brian Zierlein
– Boulder County Sheriff's Office
Co-Presenter:
Brittney Niblett
– SunComm 911 Communications
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:30 PM – 4:30 PM
The Evolving Cyber Landscape - NG911 and Hosted Solutions
3:30 PM – 4:30 PM
The Evolving Cyber Landscape - NG911 and Hosted Solutions
Location: Music City Center, 105
Main Presenter:
Jamie Ginn, PhD hc
– OTM Cyber
Co-Presenter:
Devin Lukomski
– OTM Cyber
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM – 4:30 PM
The Real First Responders: PTSD, Trauma & Self-Care
3:30 PM – 4:30 PM
The Real First Responders: PTSD, Trauma & Self-Care
Location: Music City Center, 205
Main Presenter:
Tricia A. Knoles
– Kent State Police Department
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
Travelling Dispatchers: Alternative Staffing Solution
3:30 PM – 4:30 PM
Travelling Dispatchers: Alternative Staffing Solution
Location: Music City Center, 202 A-B
Main Presenter:
Maureen Dieckmann
– Moetivations, Inc
Cutting Edge Developments- Repeat Session
CEU: 1
3:45 PM – 4:15 PM
The Future of Emergency Response: Life-saving, Life-Changing Technology Powered by the Right Data, the Right Place, at the Right Time
3:45 PM – 4:15 PM
The Future of Emergency Response:Life-saving, Life-Changing Technology Powered by the Right Data, the Right Place, at the Right Time
Location: Exhibit Hall 2235
Presenter:
Steve Raucher
– RapidDeploy
Presenter:
Michele Abbott
– KS911 Coordinating Council
Presenter:
Troy Briggs
Presentation Theater
4:00 PM – 4:10 PM
Free Institute Online Course Drawing
4:00 PM – 4:10 PM
Free Institute Online Course Drawing
Location: Music City Center, Exhibit Hall 837
4:00 PM – 5:00 PM
APCO IntelliComm Live Demo
4:00 PM – 5:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 837
4:00 PM – 5:00 PM
IntelliComm Live Demo
4:00 PM – 5:00 PM
IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
4:00 PM – 5:00 PM
Project 25 CAP Quarterly Open Meeting
4:00 PM – 5:00 PM
Project 25 CAP Quarterly Open Meeting
Location: Omni Nashville, Cumberland 3
4:00 PM – 6:00 PM
ECC Tour: Metropolitan Nashville Department of Emergency Communications Tour
4:00 PM – 6:00 PM
ECC Tour: Metropolitan Nashville Department of Emergency Communications Tour
Location: Music City Center, Level 2 Parking Entrance
Sponsored By
4:30 PM – 5:00 PM
Protecting and Enhancing the Data Locked in Your Systems
4:30 PM – 5:00 PM
Protecting and Enhancing the Data Locked in Your Systems
Location: Exhibit Hall 2235
Presenter:
Frank Arico
– Mission Critical Partners
Presentation Theater
5:00 PM – 6:00 PM
Atlantic Chapter Meeting
5:00 PM – 6:00 PM
Atlantic Chapter Meeting
Location: Music City Center, 201
5:30 PM – 7:00 PM
Young Professional Mixer (Invitation Only)
5:30 PM – 7:00 PM
Young Professional Mixer (Invitation Only)
Location: Layer Cake Social Kitchen, Cherry Lounge
Sponsored By
6:00 PM – 7:00 PM
Run/Walk Tour of Nashville – The Gulch & Music Row
6:00 PM – 7:00 PM
Run/Walk Tour of Nashville – The Gulch & Music Row
Location: Music City Center, Marty Dickens Terrace
7:00 AM – 6:00 PM
Registration & Member Voting
7:00 AM – 4:30 PM
Registration & Member Voting
Location: Music City Center, Exhibit Hall A
Sponsored By
8:00 AM – 10:00 AM
Distinguished Achievers Breakfast (Ticket Required)
8:00 AM – 10:00 AM
Distinguished Achievers Breakfast (Ticket Required)
Location: Music City Center, Karl Dean Grand Ballroom
Keynote Speaker:
Dominique Dawes
Sponsored By
CEU: 1
8:00 AM – 12:00 PM
APCO Store
8:00 AM – 12:00 PM
APCO Store
Location: Music City Center, Level 3 Lobby
8:00 AM – 5:00 PM
CAPRAD Technical Seminar
8:00 AM – 5:00 PM
CAPRAD Technical Seminar
Location: Music City Center, 208
Sponsored By
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Music City Center, 213
10:00 AM – 11:00 AM
Keynote Meet & Greet with Dominique Dawes
10:00 AM – 11:00 AM
Keynote Meet & Greet with Dominique Dawes
Location: Music City Center, Exhibit Hall 837
10:00 AM – 3:00 PM
Blood Drive
10:00 AM – 3:00 PM
Blood Drive
Location: Exhibit Hall 2201
10:00 AM – 4:00 PM
Headshot Lounge
10:00 AM – 4:00 PM
Headshot Lounge
Location: Exhibit Hall 2004
10:00 AM – 4:00 PM
Network & Recharge Lounge
10:00 AM – 4:00 PM
Network & Recharge Lounge
Location: Exhibit Hall 219
10:00 AM – 5:00 PM
APCO Exhibit Hall
10:00 AM – 4:00 PM
APCO Exhibit Hall
Location: Music City Center, Level 3 Exhibit Hall
10:15 AM – 1:15 PM
Medium ECC Directors Roundtable (Invitation Only)
10:15 AM – 1:15 PM
Medium ECC Directors Roundtable (Invitation Only)
Location: Omni Nashville, Cumberland 5-6
10:15 AM – 1:15 PM
Small ECC Directors Roundtable (Invitation Only)
10:15 AM – 1:15 PM
Small ECC Directors Roundtable (Invitation Only)
Location: Omni Nashville, Cumberland 3-4
10:15 AM – 3:30 PM
Large ECC Directors Roundtable (Invitation Only)
10:15 AM – 3:30 PM
Large ECC Directors Roundtable (Invitation Only)
Location: Omni Nashville, Broadway Ballroom A-B
10:30 AM – 11:00 AM
Leveraging Technology to Deliver Increased Safety
10:30 AM – 11:00 AM
Leveraging Technology to Deliver Increased Safety
Location: Exhibit Hall 2235
Presenter:
Lashinda Stair
– Motorola Solutions
Presenter:
Alan Melvin
– Motorola Solutions
Presentation Theater
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nashville International Airport (BNA) K9 Division"
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nashville International Airport (BNA) K9 Division"
Location: Exhibit Hall 200
10:30 AM – 11:30 AM
APCO IntelliComm Live Demo
10:30 AM – 11:30 AM
APCO IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
10:30 AM – 11:30 AM
IntelliComm Live Demo
10:30 AM – 11:30 AM
IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
10:30 AM – 11:30 AM
Leveling Up: Being a Desirable Candidate for Promotion
10:30 AM – 11:30 AM
Leveling Up: Being a Desirable Candidate for Promotion
Location: Exhibit Hall 541
Presenter:
Melissa A. Alterio, M.S., CPE, RPL
– Cobb County (E911) Department of Emergency Communications
Career Advancement Center
CEU: 1
10:30 AM – 12:00 PM
Texas Chapter Meeting
10:30 AM – 12:00 PM
Texas Chapter Meeting
Location: Music City Center, 201
11:15 AM – 11:45 AM
PSAP/ECC Evolution from Legacy Systems to NG911
11:15 AM – 11:45 AM
PSAP/ECC Evolution from Legacy Systems to NG911
Location: Exhibit Hall 2235
Presenter:
Jimmy Lichtenstein
– AT&T Public Safety Solutions
Presentation Theater
11:30 AM – 12:15 PM
K9 Dog Demostrations - "Tennessee Bureau of Investigations"
11:30 AM – 12:15 PM
K9 Dog Demostrations - "Tennessee Bureau of Investigations"
Location: Exhibit Hall 200
11:30 AM – 12:30 PM
APCO IntelliComm Live Demo
11:30 AM – 12:30 PM
APCO IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
11:30 AM – 12:30 PM
IntelliComm Live Demo
11:30 AM – 12:30 PM
IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
11:45 AM – 12:45 PM
Being a Good Leader is an Inside Job!
11:45 AM – 12:45 PM
Being a Good Leader is an Inside Job!
Location: Exhibit Hall 541
Presenter:
Tracy Eldridge, ENP
– On Scene First
Career Advancement Center
CEU: 1
12:00 PM – 12:10 PM
Free Institute Online Course Drawing
12:00 PM – 12:10 PM
Free Institute Online Course Drawing
Location: Music City Center, Exhibit Hall 837
12:00 PM – 12:30 PM
The Coming Storm: Public Safety, Data and Information
12:00 PM – 12:30 PM
The Coming Storm: Public Safety, Data and Information
Location: Exhibit Hall 2235
Presenter:
Chris Carver, MPA, ENP, CPSL
– Hexagon
Presentation Theater
12:00 PM – 1:30 PM
Past Presidents and Life Members Luncheon (Invitation Only)
12:00 PM – 1:30 PM
Past Presidents and Life Members Luncheon (Invitation Only)
Location: Omni Nashville, Music Row 5
12:00 PM – 2:00 PM
ECC Tour: Brentwood Emergency Communications Tour
12:00 PM – 2:00 PM
ECC Tour: Brentwood Emergency Communications Tour
Location: Music City Center, Level 2 Parking Entrance
Sponsored By
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Bureau of Alcohol, Tobacco, Firearms & Explosives"
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Bureau of Alcohol, Tobacco, Firearms & Explosives"
Location: Exhibit Hall 200
12:30 PM – 2:00 PM
Tennessee Chapter Meeting
12:30 PM – 2:00 PM
Tennessee Chapter Meeting
Location: Music City Center, 201
12:30 PM – 4:00 PM
Reminiscing with History Makers Interviews
12:30 PM – 4:00 PM
Reminiscing with History Makers Interviews
Location: Omni Nashville, Mockingbird 3
12:45 PM – 1:15 PM
Cloud Security Should Not Be Cloudy
12:45 PM – 1:15 PM
Cloud Security Should Not Be Cloudy
Location: Exhibit Hall 2235
Presenter:
Sean Scott
– SecuLore Solutions
Presentation Theater
1:00 PM – 1:10 PM
Free Institute Online Course Drawing
1:00 PM – 1:10 PM
Free AFC Licensing Services Drawing
Location: Music City Center, Exhibit Hall 837
1:00 PM – 2:00 PM
APCO IntelliComm Live Demo
1:00 PM – 2:00 PM
APCO IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
1:00 PM – 2:00 PM
Career Goals + Action = Career Growth
1:00 PM – 2:00 PM
Career Goals + Action = Career Growth
Location: Exhibit Hall 541
Presenter:
Amy Marion, ENP
– RapidSOS
Career Advancement Center
CEU: 1
1:00 PM – 2:00 PM
IntelliComm Live Demo
1:00 PM – 2:00 PM
IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
1:30 PM – 2:00 PM
Exploring Real Time Text
1:30 PM – 2:00 PM
Exploring Real Time Text
Location: Exhibit Hall 2235
Presenter:
Greg Dixon
– Comtech
Presentation Theater
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Metro Nashville Police Department"
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Metro Nashville Police Department"
Location: Exhibit Hall 200
1:30 PM – 2:30 PM
Crisis Professionals in the 911 Center
1:30 PM – 2:30 PM
Crisis Professionals in the 911 Center
Location: Music City Center, 207 A-B
Main Presenter:
Ana Corcoran, CPM
– Public Safety Communications Department
Co-Presenter:
Jason Brown
– City of Tucson Public Safety Communications Department
Co-Presenter:
Geoff Kuhn, RPL, ENP
– City of Tucson Public Safety Communications Department
Cutting Edge Developments
CEU: 1
1:30 PM – 2:30 PM
Elevating & Empowering Female Leaders To Rise
1:30 PM – 2:30 PM
Elevating & Empowering Female Leaders To Rise
Location: Music City Center, 202 A-B
Main Presenter:
Kimberly Ann Miller, PhD and 20+ years in public safety
– Kimberly A. Miller & Associates, LLC
Leadership Development- Repeat Session
CEU: 1
1:30 PM – 2:30 PM
Exceed Standards! Present Professional & Productive
1:30 PM – 2:30 PM
Exceed Standards! Present Professional & Productive
Location: Music City Center, 103
Main Presenter:
Erica May, MPA, ENP
– Memphis Police Emergency Communications Bureau
Communications Center Management
CEU: 1
1:30 PM – 2:30 PM
How Secure Is Your Land Mobile Radio System?
1:30 PM – 2:30 PM
How Secure Is Your Land Mobile Radio System?
Location: Music City Center, 207 C-D
Main Presenter:
Nick Falgiatore, PE, ENP
– Mission Critical Partners
Radio and Wireless Communications Technologies
CEU: 1
1:30 PM – 2:30 PM
Is Something Wrong With Me? It's OK to be OK!
1:30 PM – 2:30 PM
Is Something Wrong With Me? It's OK to be OK!
Location: Music City Center, 205
Main Presenter:
Sharon Miller, CMCP
– Fayette County 911
Wellness in the Emergency Communication Center
CEU: 1
1:30 PM – 2:30 PM
Is Your Call Taking Creating Positive Ripples?
1:30 PM – 2:30 PM
Is Your Call Taking Creating Positive Ripples?
Location: Music City Center, 106
Main Presenter:
Gary A. Hill, National Certifications - 9-1-1 Officer / EMD / CTO Instructor / NJ - EMT / NJ - Police Academy Methods of Instruction
– Warren County Communications Center
Frontline Telecommunicator
CEU: 1
1:30 PM – 2:30 PM
Land Mobile Radio (LMR) Managers and Cyber Attacks
1:30 PM – 2:30 PM
Land Mobile Radio (LMR) Managers and Cyber Attacks
Location: Music City Center, 105
Main Presenter:
Richard Tenney
– Cybersecurity and Infrastructure Security Agency (CISA)
Co-Presenter:
Lisa Festa
Co-Presenter:
Josh Chin, MSBA, CISSP, CDPSE
– Net Force
Co-Presenter:
Budge N. Currier
– State of California Governor's Office of Emergency Services Public Safety Communications
Co-Presenter:
Brandon Smith
– CISA/IOD
Cybersecurity for Public Safety Communications
CEU: 1
1:30 PM – 2:30 PM
NG 911 and FirstNet – Working Better Together
1:30 PM – 2:30 PM
NG 911 and FirstNet – Working Better Together
Location: Music City Center, 102
Co-Presenter:
Mark Titus
– AT&T
Co-Presenter:
Jimmy Lichtenstein
– AT&T Public Safety Solutions
NG9-1-1 and Emerging Technologies
CEU: 1
1:30 PM – 2:30 PM
State of Tennessee FirstNet Use Cases
1:30 PM – 2:30 PM
State of Tennessee FirstNet Use Cases
Location: Music City Center, 101 D-E
Main Presenter:
Gerald Risner
– First Responder Network Authority
Co-Presenter:
Curtis Sutton
– Tennessee Emergency Communications Board
Co-Presenter:
John Singleton
– Metro Nashville Police Department
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
1:30 PM – 2:30 PM
The LeaderSHIP 10 Life Lessons From the Best Captains I Know
1:30 PM – 2:30 PM
The LeaderSHIP 10 Life Lessons From the Best Captains I Know
Location: Music City Center, 104 B-E
Main Presenter:
Samantha Hawkins
– Cobb County Dept of Emergency Communications
Leadership Development
CEU: 1
1:30 PM – 2:30 PM
The PSAP/ECC's Role in Pre-Planned Community Events
1:30 PM – 2:30 PM
The PSAP/ECC's Role in Pre-Planned Community Events
Location: Music City Center, 101 A-C
Main Presenter:
Leah Hornacek, ENP
– Hexagon
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:00 PM – 2:10 PM
Expo Quest Drawing
2:00 PM – 2:10 PM
Expo Quest Drawing
Location: Music City Center, Exhibit Hall 837
2:00 PM – 2:30 PM
Think Tank: Pet Therapy in the ECC! Helping 9-1-1 One Paw at a Time!
2:00 PM – 2:30 PM
Think Tank: Pet Therapy in the ECC! Helping 9-1-1 One Paw at a Time!
Location: Music City Center, Level 2 Foyer
Presenter:
Sofia Clingenpeel
2:15 PM – 2:45 PM
Important Considerations When Purchasing Aerial Imagery for Public Safety
2:15 PM – 2:45 PM
Important Considerations When Purchasing Aerial Imagery for Public Safety
Location: Exhibit Hall 2235
Presenter:
Joe Oddi
– EagleView Technologies
Presentation Theater
2:15 PM – 3:15 PM
The Roads Converge – What Path Will You Take? Part Two
2:15 PM – 3:15 PM
The Roads Converge – What Path Will You Take? Part Two
Location: Exhibit Hall 541
Presenter:
Rhonda Braudis
– Marshall County Communications Center
Career Advancement Center
CEU: 1
3:00 PM – 3:10 PM
Free Institute Online Course Drawing
3:00 PM – 3:10 PM
Free Institute Online Course Drawing
Location: Music City Center, Exhibit Hall 837
3:00 PM – 3:30 PM
Saving Seconds Saves Lives: Enhancing Vehicle Emergency Response through Data
3:00 PM – 3:30 PM
Saving Seconds Saves Lives: Enhancing Vehicle Emergency Response through Data
Location: Exhibit Hall 2235
Presenter:
Michael Hirsch
– SiriusXM CVS
Presentation Theater
3:00 PM – 4:00 PM
Advanced Persistent Threats & Public Safety
3:00 PM – 4:00 PM
Advanced Persistent Threats & Public Safety
Location: Music City Center, 105
Main Presenter:
Richard Tenney
– Cybersecurity and Infrastructure Security Agency (CISA)
Co-Presenter:
Lisa Festa
Co-Presenter:
Josh Chin, MSBA, CISSP, CDPSE
– Net Force
Co-Presenter:
Mike Finch
Co-Presenter:
Budge N. Currier
– State of California Governor's Office of Emergency Services Public Safety Communications
Cybersecurity for Public Safety Communications
CEU: 1
3:00 PM – 4:00 PM
APCO IntelliComm Live Demo
3:00 PM – 4:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 837
3:00 PM – 4:00 PM
Console to 5k: How a Race Led to Professional Development
3:00 PM – 4:00 PM
Console to 5k: How a Race Led to Professional Development
Location: Music City Center, 205
Main Presenter:
Leighann Schultz, BS
– Cobb County Dept of Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
3:00 PM – 4:00 PM
Dispatching During Civil Unrest
3:00 PM – 4:00 PM
Dispatching During Civil Unrest
Location: Music City Center, 103
Main Presenter:
Doug E. Showalter
– SHOWALTER & COMPANY, INC.
Communications Center Management
CEU: 1
3:00 PM – 4:00 PM
Fashion Square Mall: Civil Unrest Dispatcher Perspective
3:00 PM – 4:00 PM
Fashion Square Mall: Civil Unrest Dispatcher Perspective
Location: Music City Center, 101 A-C
Main Presenter:
Derrik Gregg
– Scottsdale Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:00 PM – 4:00 PM
Federal Funding for Next Generation 9-1-1
3:00 PM – 4:00 PM
Federal Funding for Next Generation 9-1-1
Location: Music City Center, 207 A-B
Main Presenter:
Mel Maier
– APCO International
Co-Presenter:
Nic Briseno
– Story County Sheriff's Office
Co-Presenter:
Keith Kelley
– Athens-Clarke County Police Department
Co-Presenter:
Jonathan Thompson
– National Sheriffs' Association
Cutting Edge Developments
CEU: 1
3:00 PM – 4:00 PM
FirstNet in Action: Communicating on the Front Lines of the Marshall Fire
3:00 PM – 4:00 PM
FirstNet in Action: Communicating on the Front Lines of the Marshall Fire
Location: Music City Center, 101 D-E
Main Presenter:
Doug Harder
– First Responder Network Authority
Co-Presenter:
Ben Lawrence
– State of Colorado Center of Excellence for Advanced Technology Aerial Firefighting
Co-Presenter:
Brian Zierlein
– Boulder County Sheriff's Office
Co-Presenter:
Shannon Browning, M.S. Justice Administration and Leadership
– AT&T FirstNet
Co-Presenter:
Ryan Fields-Spack
– FirstNet Program at AT&T
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:00 PM – 4:00 PM
Florida Chapter Meeting
3:00 PM – 4:00 PM
Florida Chapter Meeting
Location: Music City Center, 201
3:00 PM – 4:00 PM
Getting Creative with ECC Staffing and Working from Home
3:00 PM – 4:00 PM
Getting Creative with ECC Staffing and Working from Home
Location: Music City Center, 202 A-B
Main Presenter:
Steve Raucher
– RapidDeploy
Co-Presenter:
Jacob Saur, ENP
– Arlington County Department of Public Safety Communications and Emergency Management
NG9-1-1 and Emerging Technologies- Repeat Session
CEU: 1
3:00 PM – 4:00 PM
IntelliComm Live Demo
3:00 PM – 4:00 PM
IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
3:00 PM – 4:00 PM
Now Possible: Streaming Video and Recorded Media for PSAPs
3:00 PM – 4:00 PM
Now Possible: Streaming Video and Recorded Media for PSAPs
Location: Music City Center, 102
Main Presenter:
Jay I. Malin, ENP
– AGENT511
Co-Presenter:
Paul Guest
– Zetron
Co-Presenter:
Denis Marin
– Intrado Safety Services
NG9-1-1 and Emerging Technologies
CEU: 1
3:00 PM – 4:00 PM
Tail Wagging the Dog: Hidden Approach to PSC Procurement
3:00 PM – 4:00 PM
Tail Wagging the Dog: Hidden Approach to PSC Procurement
Location: Music City Center, 207 C-D
Main Presenter:
Terry L. Burnworth
– Pyramid Consulting
Radio and Wireless Communications Technologies
CEU: 1
3:00 PM – 4:00 PM
Turning Off When You're Expected to Always Be On
3:00 PM – 4:00 PM
Turning Off When You're Expected to Always Be On
Location: Music City Center, 104 B-E
Main Presenter:
Kylie Slayton, RPL
– Colorado State Patrol
Leadership Development
CEU: 1
3:00 PM – 4:00 PM
When Autism has an Emergency
3:00 PM – 4:00 PM
When Autism has an Emergency
Location: Music City Center, 106
Main Presenter:
Jared W. Pelham, RPL, ENP
– Hamilton County 9-1-1 Emergency Communications District
Frontline Telecommunicator
CEU: 1
4:15 PM – 5:15 PM
Second General Business Session
4:15 PM – 5:15 PM
Second General Business Session
Location: Music City Center, Davidson Ballroom
5:15 PM – 6:00 PM
Second Vice President Reception
5:15 PM – 6:00 PM
Second Vice President Reception
Location: Music City Center, Davidson Ballroom Foyer
7:00 PM – 10:00 PM
APCO Block Party!
7:00 PM – 10:00 PM
APCO Block Party!
Location: Ascend Amphitheater , Ascend Amphitheater
Sponsored By
7:00 AM – 7:45 AM
Mindful Stretching Session
7:00 AM – 7:45 AM
Guided Meditation Session
Location: Omni Nashville, Legends Ballroom A
7:00 AM – 6:00 PM
Registration
8:00 AM – 9:30 AM
Registration
Location: Music City Center, Exhibit Hall A
Sponsored By
7:30 AM – 9:30 AM
Chapter Officers and CCAM Breakfast
7:30 AM – 9:30 AM
Chapter Officers and CCAM Breakfast
Location: Omni Nashville, Cumberland 5-6
7:30 AM – 11:30 AM
Institute Adjunct Instructor Appreciation Breakfast (Invitation Only)
7:30 AM – 11:30 AM
Institute Adjunct Instructor Appreciation Breakfast (Invitation Only)
Location: Omni Nashville, Cumberland 3
Sponsored By
8:00 AM – 9:00 AM
Nevada Chapter Meeting
8:00 AM – 9:00 AM
Nevada Chapter Meeting
Location: Music City Center, 201
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Music City Center, 213
8:15 AM – 8:45 AM
Think Tank: Us vs. Them: Breaking down barriers in your center
8:15 AM – 8:45 AM
Think Tank: Us vs. Them: Breaking down barriers in your center
Location: Music City Center, Level 2 Foyer
Presenter:
Jeanie Pharis, ENP, RPL, MS
– Morgan County EMCD
8:30 AM – 9:30 AM
Creating a Region-wide Interoperable Network
8:30 AM – 9:30 AM
Creating a Region-wide Interoperable Network
Location: Music City Center, 207 C-D
Main Presenter:
Brent Kohman
– Motorola Solutions
Co-Presenter:
Karla Jurrens
– Texas Department of Public Safety
Radio and Wireless Communications Technologies
CEU: 1
8:30 AM – 9:30 AM
Customer Service! Does It Really Belong in the ECC?
8:30 AM – 9:30 AM
Customer Service! Does It Really Belong in the ECC?
Location: Music City Center, 106
Main Presenter:
Mark Spross, RPL, CPE
– METCOM 9-1-1
Co-Presenter:
Grayson Gusa
Frontline Telecommunicator
CEU: 1
8:30 AM – 9:30 AM
Developing a Strong Work Relationship with Your People
8:30 AM – 9:30 AM
Developing a Strong Work Relationship with Your People
Location: Music City Center, 104 B-E
Main Presenter:
Roger D. Martin
– Missouri State Highway Patrol
Co-Presenter:
Dawn Moore
– Missouri State Highway Patrol
Leadership Development
CEU: 1
8:30 AM – 9:30 AM
Lessons Learned Working Two Active Threat Incidents
8:30 AM – 9:30 AM
Lessons Learned Working Two Active Threat Incidents
Location: Music City Center, 101 A-C
Main Presenter:
Jessica Kay
– City of Chesapeake Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
8:30 AM – 9:30 AM
Leveraging Technology to Offset Staffing Challenges
8:30 AM – 9:30 AM
Leveraging Technology to Offset Staffing Challenges
Location: Music City Center, 207 A-B
Main Presenter:
Michael Brewer
– Jefferson County Communications Center Authority
Co-Author:
Kevin Biegert
– Jefferson County Communications Center Authority
Cutting Edge Developments
CEU: 1
8:30 AM – 9:30 AM
Overcoming Resistance to Change
8:30 AM – 9:30 AM
Overcoming Resistance to Change
Location: Music City Center, 202 A-B
Main Presenter:
Kathy Gruver, PhD, ACC
– KathyGruver, speaker
Wellness in the Emergency Communication Center- Repeat Session
CEU: 1
8:30 AM – 9:30 AM
Partly Cloudy... A Transition to Cloud
8:30 AM – 9:30 AM
Partly Cloudy... A Transition to Cloud
Location: Music City Center, 105
Main Presenter:
Jeanine Baisi, GSLC
– Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
8:30 AM – 9:30 AM
Preparing your ECC for Cloud Applications
8:30 AM – 9:30 AM
Preparing your ECC for Cloud Applications
Location: Music City Center, 102
Main Presenter:
Brett Whitney
– Lumen
Co-Presenter:
Steve Sebestyen
– AWS
Co-Presenter:
Jehan Karim
– Dejero
NG9-1-1 and Emerging Technologies
CEU: 1
8:30 AM – 9:30 AM
Psychological Capital: Developing the HERO within
8:30 AM – 9:30 AM
Psychological Capital: Developing the HERO within
Location: Music City Center, 205
Main Presenter:
Emily Zavala, BA
– City of Los Angeles/Office of the City Administrative Officer
Wellness in the Emergency Communication Center
CEU: 1
8:30 AM – 9:30 AM
Retaining Staff - Are They Happy?
8:30 AM – 9:30 AM
Retaining Staff - Are They Happy?
Location: Music City Center, 103
Main Presenter:
Crystal Lawrence, CPE, RPL, ENP
– APCO International
Communications Center Management
CEU: 1
8:30 AM – 9:30 AM
Simultaneous Big Events!
8:30 AM – 9:30 AM
Simultaneous Big Events!
Location: Music City Center, 101 D-E
Main Presenter:
Doug Harder
– First Responder Network Authority
Co-Presenter:
Jeff Schripsema
– Phoenix Fire Department
Co-Presenter:
Nicole Diedrick
– Phoenix Fire Department | Phoenix Regional Dispatch Center
Co-Presenter:
Fred Scalera
– AT&T FirstNet
Co-Presenter:
Robert A. Bokinsky
– Scottsdale Police Department
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
9:00 AM – 12:00 PM
IntelliComm One-on-One Software Sessions
9:00 AM – 12:00 PM
IntelliComm One-on-One Software Sessions
Location: Omni Nashville, Mockingbird 3
9:30 AM – 11:00 AM
Chapter Officer Workshop
9:30 AM – 11:00 AM
Chapter Officer Workshop
Location: Music City Center, 201
9:30 AM – 3:00 PM
CAC Meeting and Lunch
9:30 AM – 3:00 PM
CAC Meeting and Lunch
Location: Omni Nashville, Music Row 5
10:00 AM – 11:00 AM
Active Shooter: Dispatching in the Line of Fire
10:00 AM – 11:00 AM
Active Shooter: Dispatching in the Line of Fire
Location: Music City Center, 202 A-B
Main Presenter:
Andrea Fox
– WCCCA (Washington County Consolidated Communications Agency)
Frontline Telecommunicator- Repeat Session
CEU: 1
10:00 AM – 11:00 AM
Bridging the Language Barrier Gap in 911 Call Processing
10:00 AM – 11:00 AM
Bridging the Language Barrier Gap in 911 Call Processing
Location: Music City Center, 102
Main Presenter:
Colleen Mulvihill, Retired Fire Captain and 911 Center Manager
– Convey 911, LLC
Co-Presenter:
Jeffrey Bruns
– Convey911, LLC
NG9-1-1 and Emerging Technologies
CEU: 1
10:00 AM – 11:00 AM
Drone as First Responder: The Future of Emergency Response
10:00 AM – 11:00 AM
Drone as First Responder: The Future of Emergency Response
Location: Music City Center, 101 A-C
Main Presenter:
Don Redmond, MA
– BRINC Drones
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:00 AM – 11:00 AM
ECC Connections: Flipping the Script
10:00 AM – 11:00 AM
ECC Connections: Flipping the Script
Location: Music City Center, 101 D-E
Main Presenter:
Chris Kindelspire
– First Responder Network Authority
Co-Presenter:
Curtis Sutton
– Tennessee Emergency Communications Board
Co-Presenter:
Doug Campbell
– Alexandria Department of Emergency and Customer Communications
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
10:00 AM – 11:00 AM
Emotional Labor: Paid to Stay Calm
10:00 AM – 11:00 AM
Emotional Labor: Paid to Stay Calm
Location: Music City Center, 205
Main Presenter:
Emily Zavala, BA
– City of Los Angeles/Office of the City Administrative Officer
Wellness in the Emergency Communication Center
CEU: 1
10:00 AM – 11:00 AM
FCC Regulatory Update
10:00 AM – 11:00 AM
FCC Regulatory Update
Location: Music City Center, 207 A-B
Main Presenter:
David Furth, J.D.
– Federal Communications Commission
Cutting Edge Developments
CEU: 1
10:00 AM – 11:00 AM
Get Over It - How Living in the Past Sabotages our Future
10:00 AM – 11:00 AM
Get Over It - How Living in the Past Sabotages our Future
Location: Music City Center, 103
Main Presenter:
Barry T. Furey, APCO Life and Senior Member
– Barry Furey Consulting and Training
Communications Center Management
CEU: 1
10:00 AM – 11:00 AM
Harmonizing Deployable Trunking for Interoperability
10:00 AM – 11:00 AM
Harmonizing Deployable Trunking for Interoperability
Location: Music City Center, 207 C-D
Main Presenter:
Charles V. Bryson, BS Police Planning & Management and MS in Criminal Justice Administration
– State of Maryland Dep't of Info Technology
Co-Presenter:
Michael Baltrotsky, Assistant Chief
– Montgomery County, MD Fire & Rescue Service
Co-Presenter:
David Buchanan
– APCO
Co-Presenter:
Donald Root
– APCO International
Co-Presenter:
Wes Rogers
Radio and Wireless Communications Technologies
CEU: 1
10:00 AM – 11:00 AM
Human Trafficking
10:00 AM – 11:00 AM
Human Trafficking
Location: Music City Center, 106
Main Presenter:
Ricky J. Lynn
Frontline Telecommunicator
CEU: 1
10:00 AM – 11:00 AM
Olympus Has Fallen: Best Friend To Critical Patient
10:00 AM – 11:00 AM
Olympus Has Fallen: Best Friend To Critical Patient
Location: Music City Center, 104 B-E
Main Presenter:
Jon Goldman, CPE, RPL
– Lakes Region Mutual Fire Aid
Co-Presenter:
Cassie Leavitt, RPL
– Hampton Fire/Rescue
Co-Presenter:
Erin Hannafin, RPL
– Lakes Region Mutual Fire Aid
Leadership Development
CEU: 1
10:00 AM – 11:00 AM
Protecting the PSAP from Cyber Attacks
10:00 AM – 11:00 AM
Protecting the PSAP from Cyber Attacks
Location: Music City Center, 105
Main Presenter:
Sean Scott
– SecuLore Solutions
Cybersecurity for Public Safety Communications
CEU: 1
11:30 AM – 1:30 PM
Food For Thought Luncheon (Ticket Required)
11:30 AM – 1:30 PM
Food For Thought Luncheon (Ticket Required)
Location: Music City Center, Karl Dean Grand Ballroom
Keynote Speaker:
Amelia Rose Earhart
Sponsored By
CEU: 1
1:45 PM – 2:15 PM
Think Tank: Leading from Behind
1:45 PM – 2:15 PM
Think Tank: Leading from Behind
Location: Music City Center, Level 2 Foyer
Presenter:
Bonnie Jenkins
– Palm Beach County Public Safety
2:00 PM – 3:00 PM
11 Personality Risks That Can Undermine Your Success
2:00 PM – 3:00 PM
11 Personality Risks That Can Undermine Your Success
Location: Music City Center, 104 B-E
Main Presenter:
Nancy Parsons
– CDR Companies, LLC
Leadership Development
CEU: 1
2:00 PM – 3:00 PM
Domestic Violence: From the Phone Call to the Courtroom
2:00 PM – 3:00 PM
Domestic Violence: From the Phone Call to the Courtroom
Location: Music City Center, 106
Main Presenter:
Jennifer Cacciapaglia, J.D.
– City of Rockford
Co-Presenter:
Andrea Carlson
– City of Rockford
Co-Presenter:
Alison Meason
– Winnebago County State's Attorney's Office
Frontline Telecommunicator
CEU: 1
2:00 PM – 3:00 PM
Hurricane Ian – Communications During and After Impact
2:00 PM – 3:00 PM
Hurricane Ian – Communications During and After Impact
Location: Music City Center, 202 A-B
Co-Presenter:
Randy Kerr
– First Responder Network Authority
Co-Presenter:
Bob Finney
– Collier County Sheriff's Office
Co-Presenter:
Jason Matthews
– Lake County Sheriff's Office
Co-Presenter:
Shannon Browning, M.S. Justice Administration and Leadership
– AT&T FirstNet
Co-Presenter:
Fred Scalera
– AT&T FirstNet
FirstNet: Transforming the Future of Emergency Communications- Repeat Session
CEU: 1
2:00 PM – 3:00 PM
Maximize Your Minutes: Drones as a First Responder
2:00 PM – 3:00 PM
Maximize Your Minutes: Drones as a First Responder
Location: Music City Center, 101 D-E
Main Presenter:
Travis Hull
– First Responder Network Authority
Co-Presenter:
Matt Sloane
– Skyfire Consulting
Co-Presenter:
Chad Tillman
– Huntsville Police Department
Co-Presenter:
Lt. Abrem Ayana
– Brookhaven Police Department
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:00 PM – 3:00 PM
P25 Compliance Assessment Program
2:00 PM – 3:00 PM
P25 Compliance Assessment Program
Location: Music City Center, 207 C-D
Co-Presenter:
Sridhar Kowdley
– Department of Homeland Security
Co-Presenter:
Don Root
– APCO
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
Safeguarding the National Capital Region’s Telecommunications
2:00 PM – 3:00 PM
Safeguarding the National Capital Region’s Telecommunications
Location: Music City Center, 101 A-C
Main Presenter:
Tom Gagnon
– CISA
Co-Presenter:
Charles Guddemi
– District of Columbia Homeland Security and Emergency Management Agency
Co-Author:
Mark Scott
– District of Columbia Homeland Security and Emergency Management Agency
Co-Presenter:
Jim Bugel
– FirstNet Built by AT&T
Co-Presenter:
Scott Breor
– Cybersecurity and Infrastructure Security Agency (CISA)
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:00 PM – 3:00 PM
Surviving the Change - Tech Changes in Your Center
2:00 PM – 3:00 PM
Surviving the Change - Tech Changes in Your Center
Location: Music City Center, 103
Main Presenter:
Jeanie Pharis, ENP, RPL, MS
– Morgan County EMCD
Communications Center Management
CEU: 1
2:00 PM – 3:00 PM
The Ground Truth: Perspectives of 9-1-1 Center Leaders
2:00 PM – 3:00 PM
The Ground Truth: Perspectives of 9-1-1 Center Leaders
Location: Music City Center, 207 A-B
Main Presenter:
Jeffrey Cohen
– APCO International
Co-Presenter:
Heather McGaffin
– D.C. Office of Unified Communications
Co-Presenter:
Kelle Hall, CPE
– Town of Highland Park DPS, Texas
Co-Presenter:
Erika Wilson
– City of Albuquerque
Cutting Edge Developments
CEU: 1
2:00 PM – 3:00 PM
Unifying Cyber Security and Physical Security for your Emergency Communications Centers
2:00 PM – 3:00 PM
Unifying Cyber Security and Physical Security for your Emergency Communications Centers
Location: Music City Center, 105
Main Presenter:
Cheryl Giggetts, MBA, CHS-III
– CTA Consultants, LLC
Co-Presenter:
Mark Cady
– CTA Consultants, LLC
Co-Presenter:
Ben Goldsmith
– CTA Consultants LLC
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM – 3:00 PM
When the Tables are Turned
2:00 PM – 3:00 PM
When the Tables are Turned
Location: Music City Center, 205
Co-Presenter:
Melanie Straeter
– Las Vegas Fire & Rescue
Co-Presenter:
Wendy Lotman, JD
– Las Vegas Fire and Rescue
Wellness in the Emergency Communication Center
CEU: 1
2:00 PM – 4:00 PM
ECC Tour: Williamson County Public Safety Center Tour
2:00 PM – 4:00 PM
ECC Tour: Williamson County Public Safety Center Tour
Location: Music City Center, Level 2 Parking Entrance
Sponsored By
3:00 PM – 5:00 PM
ECC Tour: BNA’s Airport Communications Center Tour
3:00 PM – 5:00 PM
ECC Tour: BNA’s Airport Communications Center Tour
Location: Music City Center, Level 2 Parking Entrance
3:30 PM – 4:30 PM
988 and 911 Working Together in South Carolina
3:30 PM – 4:30 PM
988 and 911 Working Together in South Carolina
Location: Music City Center, 101 A-C
Co-Presenter:
Jason Fuqua
– RapidDeploy
Co-Presenter:
Jennifer Piver
– Mental Health America of Greenville County
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
Customer Service! Does It Really Belong in the ECC?
3:30 PM – 4:30 PM
Customer Service! Does It Really Belong in the ECC?
Location: Music City Center, 202 A-B
Main Presenter:
Mark Spross, RPL, CPE
– METCOM 9-1-1
Co-Presenter:
Grayson Gusa
Frontline Telecommunicator- Repeat Session
CEU: 1
3:30 PM – 4:30 PM
FirstNet Connected Responder
3:30 PM – 4:30 PM
FirstNet Connected Responder
Location: Music City Center, 101 D-E
Main Presenter:
Kim Coleman Madsen
– First Responder Network Authority
Co-Presenter:
Todd Early
– FirstNet, Built with AT&T
Co-Presenter:
Officer Brock Brunson
– Chicago Police Department
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:30 PM – 4:30 PM
Morale; The Good, the Bad and the Fixable!
3:30 PM – 4:30 PM
Morale; The Good, the Bad and the Fixable!
Location: Music City Center, 106
Main Presenter:
Tracy Eldridge, ENP
– On Scene First
Frontline Telecommunicator
CEU: 1
3:30 PM – 4:30 PM
P25 ISSI Myths Debunked
3:30 PM – 4:30 PM
P25 ISSI Myths Debunked
Location: Music City Center, 207 C-D
Main Presenter:
Cheryl Giggetts, MBA, CHS-III
– CTA Consultants, LLC
Co-Presenter:
Curtis Johnson
– CTA Consultants, LLC
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM – 4:30 PM
Preparing Effective Grants and Other Proposals
3:30 PM – 4:30 PM
Preparing Effective Grants and Other Proposals
Location: Music City Center, 104 B-E
Main Presenter:
Janet Arrowood
– The Write Source, Inc.
Leadership Development
CEU: 1
3:30 PM – 4:30 PM
Quality Assurance for Training Coordinators & EMD Manager
3:30 PM – 4:30 PM
Quality Assurance for Training Coordinators & EMD Manager
Location: Music City Center, 103
Main Presenter:
Dorothy Cave
– APCO International
Communications Center Management
CEU: 1
3:30 PM – 4:30 PM
Removing the Blindfold
3:30 PM – 4:30 PM
Removing the Blindfold
Location: Music City Center, 207 A-B
Main Presenter:
Sondra Wesley
– Prepared
Cutting Edge Developments
CEU: 1
3:30 PM – 4:30 PM
Telephony Denial of Service (TDOS) in 911
3:30 PM – 4:30 PM
Telephony Denial of Service (TDOS) in 911
Location: Music City Center, 105
Main Presenter:
Marc Cravens
– Intrado
Co-Presenter:
John Snapp
– Intrado Life and Safety
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM – 4:30 PM
The Power of Peer Support for Leaders
3:30 PM – 4:30 PM
The Power of Peer Support for Leaders
Location: Music City Center, 205
Main Presenter:
Ryan Dedmon, MA
– 911 Training Institute
Co-Presenter:
Jim Marshall, MA
– 911 Training Institute
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
Using the Information Sharing Framework to Prepare 4 NG911
3:30 PM – 4:30 PM
Using the Information Sharing Framework to Prepare 4 NG911
Location: Music City Center, 102
Co-Presenter:
Rob Dew
– CISA
Co-Presenter:
John Contestabile, MBA
– Skyline Technology Solutions
NG9-1-1 and Emerging Technologies
CEU: 1
6:00 PM – 9:00 PM
Connect & Celebrate Reception and Dinner (Ticket Required)
6:00 PM – 9:00 PM
Connect & Celebrate Reception and Dinner (Ticket Required)
Location: Music City Center, Karl Dean Ballroom
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