Skip to main content

Full Schedule

Full Schedule

287 results found

  • Saturday, August 5, 2023
  • 1:00 PM – 6:00 PM  
    Registration & Member Voting
    Location: Music City Center, Exhibit Hall A
    Sponsored By 
  • 8:00 AM – 12:00 PM  
    APCO Chapter President to President Meeting (Invitation Only)
    Location: Omni Nashville, Cumberland 5-6
  • 8:00 AM – 12:00 PM  
    APCO Chapter President to President Meeting Breakout Room (Invitation Only)
    Location: Omni Nashville, Cumberland 4
  • 8:00 AM – 5:00 PM  
    Cybersecurity Fundamentals for the ECC
    Location: Omni Nashville, Broadway Ballroom A
  • 12:00 PM – 2:00 PM  
    Committee Leadership Summit (Invitation Only)
    Location: Omni Nashville, Broadway Ballroom G-H
  • 1:00 PM – 5:00 PM  
    APCO Store
    Location: Music City Center, Level 3 Lobby
  • 2:00 PM – 3:00 PM  
    Committee Member and Chair Recognition: A Celebration of Your Service (Invitation Only)
    Location: Omni Nashville, Broadway Ballroom F
  • 2:00 PM – 4:00 PM  
    Community Service Project
    Location: Music City Center, Level 2 Parking Entrance
  • 3:00 PM – 4:00 PM  
    Awards Committee Meeting
    Location: Omni Nashville, Mockingbird 4
  • 3:00 PM – 4:00 PM  
    Bylaws Committee Meeting
    Location: Omni Nashville, Mockingbird 2
  • 3:00 PM – 4:00 PM  
    Cybersecurity Committee Meeting
    Location: Omni Nashville, Cumberland 3
  • 3:00 PM – 4:00 PM  
    Health and Wellness Committee Meeting
    Location: Omni Nashville, Mockingbird 1
  • 3:00 PM – 4:00 PM  
    Military Employment Committee Meeting
    Location: Omni Nashville, Mockingbird 3
  • 3:00 PM – 5:00 PM  
    Agency Training Program Certification Committee Member Training
    Location: Omni Nashville, Music Row 6
  • 3:00 PM – 5:00 PM  
    CEC Meeting & Host Committee Orientation
    Location: Omni Nashville, Music Row 4
  • 4:00 PM – 5:00 PM  
    Historical Committee Meeting
    Location: Omni Nashville, Mockingbird 3
  • 4:00 PM – 5:00 PM  
    Member Chapter Services Committee Meeting
    Location: Omni Nashville, Mockingbird 1
  • 4:00 PM – 5:00 PM  
    Professional Development Events Committee Meeting
    Location: Omni Nashville, Mockingbird 2
  • 4:00 PM – 5:00 PM  
    Staffing Task Force Meeting
    Location: Omni Nashville, Mockingbird 4
  • 4:00 PM – 6:00 PM  
    ECC Tour: Vanderbilt LifeFlight Tour
    Location: Music City Center, Level 2 Parking Entrance
  • Sunday, August 6, 2023
  • 7:00 AM – 8:00 AM  
    Run/Walk Tour of Nashville – State Capital & Bicentennial Park
    Location: Music City Center, Marty Dickens Terrace
  • 7:30 AM – 5:00 PM  
    Registration & Member Voting
    Location: Music City Center, Exhibit Hall A
    Sponsored By 
  • 8:00 AM – 11:00 AM  
    Chapter Leaders Training
    Location: Music City Center, 201
  • 8:00 AM – 11:00 AM  
    Institute Adcom Meeting
    Location: Omni Nashville, Gibson Boardroom
  • 8:00 AM – 12:00 PM  
    AFC Adcom Meeting
    Location: Omni Nashville, Old Hickory
  • 8:00 AM – 12:00 PM  
    APCO Editorial Committee Meeting
    Location: Omni Nashville, Broadway Ballroom K
  • 8:00 AM – 4:00 PM  
    APCO Store
    Location: Music City Center, Level 3 Lobby
  • 8:00 AM – 5:00 PM  
    Quiet Room
    Location: Music City Center, 213
  • 8:45 AM – 9:15 AM  
    Think Tank: Be the Solution, or Be the Problem
    Location: Music City Center, Level 2 Foyer
  • 9:00 AM – 10:00 AM  
    Access to Critical Law Enforcement Datasets
    Location: Music City Center, 101 D-E
    Main Presenter: Charlotte Whitacre – First Responder Network Authority
    Co-Presenter: Catherine Watson, MS – FirstNet Program at AT&T
    Co-Presenter: Doug Campbell – Alexandria Department of Emergency and Customer Communications
    Co-Presenter: William F. See – FBI CJIS
    FirstNet: Transforming the Future of Emergency Communications
     CEU: 1
  • 9:00 AM – 10:00 AM  
    Active Assailant Update
    Location: Music City Center, 101 A-C
    Main Presenter: Tony Harrison, Life Member, ENP – The Public Safety Group
    Emergency Preparedness, Response and Situational Awareness
     CEU: 1
  • 9:00 AM – 10:00 AM  
    Cell Phones are Listening – and So Are the Hackers
    Location: Music City Center, 105
    Main Presenter: Megan Bixler, RPL – APCO International
    Cybersecurity for Public Safety Communications
     CEU: 1
  • 9:00 AM – 10:00 AM  
    Flight School for Communications Training Officers
    Location: Music City Center, 104 B-E
    Main Presenter: Patrice Coleman, MBA, RPL, ENP, CMCP – Metropolitan Nashville Department of Emergency Communications
    Leadership Development
     CEU: 1
  • 9:00 AM – 10:00 AM  
    How Inflation & Supply Chain Issues Impact a Radio Project
    Location: Music City Center, 207 C-D
    Main Presenter: Nick Falgiatore, PE, ENP – Mission Critical Partners
    Radio and Wireless Communications Technologies
     CEU: 1
  • 9:00 AM – 10:00 AM  
    Preparing Your Next Gen 911 PSAP for Video Streaming
    Location: Music City Center, 102
    Main Presenter: Kevin Wattenbarger – CentralSquare
    Co-Presenter: Jordan Witt – CentralSquare Technologies
    Co-Presenter: Chris Carnahan – South Metro Fire Rescue
    Co-Presenter: Jeff Carney – Hamilton County Tennessee 911 Emergency Communications District
    Co-Presenter: Jeanie Pharis, ENP, RPL, MS – Morgan County EMCD
    NG9-1-1 and Emerging Technologies
     CEU: 1
  • 9:00 AM – 10:00 AM  
    Stay Interviews: Building Enthusiastic Stayers
    Location: Music City Center, 103
    Main Presenter: Roger D. Martin – Missouri State Highway Patrol
    Co-Presenter: Dawn Moore – Missouri State Highway Patrol
    Communications Center Management
     CEU: 1
  • 9:00 AM – 10:00 AM  
    The Emotionally Effective Communicator
    Location: Music City Center, 106
    Main Presenter: Adam Timm – The Healthy Dispatcher
    Frontline Telecommunicator
     CEU: 1
  • 9:00 AM – 10:00 AM  
    The Power of Appreciation!
    Location: Music City Center, 205
    Main Presenter: Doug E. Showalter – SHOWALTER & COMPANY, INC.
    Co-Presenter: Leslie Whitham – RAPID SOS
    Wellness in the Emergency Communication Center
     CEU: 1
  • 9:00 AM – 10:00 AM  
    Travelling Dispatchers: Alternative Staffing Solution
    Location: Music City Center, 207 A-B
    Main Presenter: Maureen Dieckmann – Moetivations, Inc
    Cutting Edge Developments
     CEU: 1
  • 10:30 AM – 11:30 AM  
    Breaking Down GIS Silos to Create Statewide Mapping & Data
    Location: Music City Center, 102
    Main Presenter: Mike Sunseri – Kentucky 911 Services Board
    Co-Presenter: David Lucas, ENP, GISP – Mission Critical Partners
    NG9-1-1 and Emerging Technologies
     CEU: 1
  • 10:30 AM – 11:30 AM  
    Building Better Training
    Location: Music City Center, 103
    Main Presenter: Halcyon Frank, ENP – Denise Amber Lee Foundation
    Communications Center Management
     CEU: 1
  • 10:30 AM – 11:30 AM  
    De-Escalation: Controlling the Call, Not the Caller
    Location: Music City Center, 106
    Main Presenter: Robin Murray – Association of Central Oklahoma Governments
    Frontline Telecommunicator
     CEU: 1
  • 10:30 AM – 11:30 AM  
    Help for the Headset
    Location: Music City Center, 205
    Main Presenter: Shannon Polito, ENP – Help For the Headset/Santa Clara County Communications
    Wellness in the Emergency Communication Center
     CEU: 1
  • 10:30 AM – 11:30 AM  
    Hurricane Ian – Communications During and After Impact
    Location: Music City Center, 101 D-E
    Co-Presenter: Doug Harder – First Responder Network Authority
    Co-Presenter: Bob Finney – Collier County Florida Sheriff’s Office
    Co-Presenter: Jason Matthews – Lake County Sheriff's Office
    Co-Presenter: Fred Scalera – AT&T FirstNet
    FirstNet: Transforming the Future of Emergency Communications
     CEU: 1
  • 10:30 AM – 11:30 AM  
    I Don't Have Ducks, I have Squirrels and I Can't Find Them!
    Location: Music City Center, 104 B-E
    Main Presenter: Tracy Eldridge, ENP – On Scene First
    Leadership Development
     CEU: 1
  • 10:30 AM – 11:30 AM  
    Public Safety Threat Alliance: 2023 Cyber Threats Insight
    Location: Music City Center, 105
    Main Presenter: Jay Kaine, CISSP – Motorola Solutions
    Cybersecurity for Public Safety Communications
     CEU: 1
  • 10:30 AM – 11:30 AM  
    Situational Awareness for Managing Emergency Situations
    Location: Music City Center, 101 A-C
    Main Presenter: Jason Burt – L3Harris
    Emergency Preparedness, Response and Situational Awareness
     CEU: 1
  • 10:30 AM – 11:30 AM  
    STAR: How to Dispatch Civilians to 9-1-1 Calls
    Location: Music City Center, 207 A-B
    Main Presenter: Carleigh Sailon, LCSW, LAC – Denver 9-1-1 Communications
    Co-Presenter: Jodi Slate, DEM – Denver 9-1-1 Communications
    Cutting Edge Developments
     CEU: 1
  • 10:30 AM – 11:30 AM  
    The Concept of Operating in a Virtual Environment
    Location: Music City Center, 207 C-D
    Main Presenter: Doug Campbell – Alexandria Department of Emergency and Customer Communications
    Co-Presenter: Sheila Ragan – CTA Consultants LLC
    Radio and Wireless Communications Technologies
     CEU: 1
  • 10:30 AM – 11:30 AM  
    The Power of Appreciation!
    Location: Music City Center, 202 A-B
    Main Presenter: Doug E. Showalter – SHOWALTER & COMPANY, INC.
    Co-Presenter: Leslie Whitham – RAPID SOS
    Wellness in the Emergency Communication Center- Repeat Session
     CEU: 1
  • 11:30 AM – 12:30 PM  
    Georgia Chapter Meeting
    Location: Music City Center, 201
  • 12:00 PM – 2:00 PM  
    ECC Tour: Metropolitan Nashville Department of Emergency Communications Tour
    Location: Music City Center, Level 2 Parking Entrance
    Sponsored By 
  • 12:45 PM – 1:15 PM  
    Think Tank: Hiring out of the Box
    Location: Music City Center, Level 2 Foyer
    Presenter: Kelle Hall, CPE – Town of Highland Park DPS, Texas
    Presenter: Melissa A. Alterio, M.S., CPE, RPL – Cobb County (E911) Department of Emergency Communications
    Presenter: Tina Buneta, ENP CPE RPL – Aurora911
    Presenter: Tim Martindale, Jr., CPE, RPL, CMCP – Gallatin County 911
  • 1:00 PM – 2:00 PM  
    15 Seconds in July Lessons from the Greenwood Mall Shooting
    Location: Music City Center, 101 A-C
    Main Presenter: Heath A. Brant, RPL, CMCP – Johnson County Public Safety Communications
    Co-Presenter: Travis N. DeVore, RPL, CPE – IU Health LifeLine
    Emergency Preparedness, Response and Situational Awareness
     CEU: 1
  • 1:00 PM – 2:00 PM  
    APCO RPL & CPE Programs: The Best Investment is in Yourself
    Location: Music City Center, 104 B-E
    Main Presenter: Timothy Scanlon, Ed.D. – APCO International, Inc.
    Co-Presenter: Steve Edwards, PhD – APCO International, Inc.
    Co-Presenter: Gina Edmunds – APCO International
    Leadership Development
     CEU: 1
  • 1:00 PM – 2:00 PM  
    Courtroom Testimony for 9-1-1 First Responders
    Location: Music City Center, 106
    Main Presenter: Robbie McCormick, BAS, MSE, RPL, CPE, APCO Adjunct – Cobb County Department of Emergency Communications
    Frontline Telecommunicator
     CEU: 1
  • 1:00 PM – 2:00 PM  
    Enhancing Coverage: Bringing the FirstNet Network With You
    Location: Music City Center, 101 D-E
    Main Presenter: Stephen Devine – FirstNet, Built w/ AT&T
    Co-Presenter: Chuck Murph – FirstNet Authority
    Co-Presenter: Eric Baker – Texas Department of Public Safety
    FirstNet: Transforming the Future of Emergency Communications
     CEU: 1
  • 1:00 PM – 2:00 PM  
    How to Best Configure & Utilize your Call Center for P25 LMR
    Location: Music City Center, 103
    Main Presenter: Stephen A. Nichols – PROJECT 25 TECHNOLOGY INTEREST GROUP
    Co-Presenter: Hermina Koshinski, PMP – Pennsylvania State Police PA-STARNet system
    Co-Presenter: Scott Wright – the Connecticut Department of Emergency Service and Public Protection
    Co-Presenter: Gregory A. Holcomb, ENP, RCDD, CCIO, CPM – Lake County, FL Board of County Commissioners Office of Public Safety Support
    Communications Center Management
     CEU: 1
  • 1:00 PM – 2:00 PM  
    I Don't Have Ducks, I have Squirrels and I Can't Find Them!
    Location: Music City Center, 202 A-B
    Main Presenter: Tracy Eldridge, ENP – On Scene First
    Leadership Development- Repeat Session
     CEU: 1
  • 1:00 PM – 2:00 PM  
    Keeping it Real with Real Time Text: Concept Proven!
    Location: Music City Center, 102
    Main Presenter: Christy Williams – NCT9-1-1
    Co-Presenter: Toni D. Dunne, ENP – Motorola Solutions
    NG9-1-1 and Emerging Technologies
     CEU: 1
  • 1:00 PM – 2:00 PM  
    Program Management and Planning the Lifecycle of a Project
    Location: Music City Center, 207 C-D
    Main Presenter: Cheryl Giggetts, MBA, CHS-III – CTA Consultants, LLC
    Co-Presenter: Miyah Boyd – CTA Consultants LLC
    Radio and Wireless Communications Technologies
     CEU: 1
  • 1:00 PM – 2:00 PM  
    Satellite as a Game Changer for Public Safety
    Location: Music City Center, 207 A-B
    Main Presenter: Adan Pope – Intrado
    Cutting Edge Developments
     CEU: 1
  • 1:00 PM – 2:00 PM  
    Surviving Dispatcher Stress On and Off the Job
    Location: Music City Center, 205
    Wellness in the Emergency Communication Center
     CEU: 1
  • 1:00 PM – 2:00 PM  
    Unique Cybersecurity Challenges for ECC's
    Location: Music City Center, 105
    Main Presenter: Catherine Watson, MS – FirstNet Program at AT&T
    Cybersecurity for Public Safety Communications
     CEU: 1
  • 1:00 PM – 2:00 PM  
    Washington Chapter Meeting
    Location: Music City Center, 201
  • 2:00 PM – 5:00 PM  
    AFC Lab (Local Advisors Only)
    Location: Music City Center, 208
    Sponsored By 
  • 2:30 PM – 3:30 PM  
    Are you an effective team?
    Location: Music City Center, 104 B-E
    Main Presenter: Andre Jones, PhD, MPA, MS, CPE, ENP – Hamad Medical Corporation, Ambulance Service
    Leadership Development
     CEU: 1
  • 2:30 PM – 3:30 PM  
    ASAP to the ECC: Bypassing the Alarm Call-Taking Process
    Location: Music City Center, 103
    Main Presenter: Bill Hobgood – City of Richmond VA. DIT Public Safety Team
    Co-Presenter: Dianne Flanagan, MBA, ENP – Collier County Sheriffs Office
    Co-Presenter: Robert Turner – CommSys Inc
    Co-Presenter: John Reynolds, RPL – Metro Nashville/Davidson County Emergency Communications Center
    Communications Center Management
     CEU: 1
  • 2:30 PM – 3:30 PM  
    Colorado Chapter Meeting
    Location: Music City Center, 201
  • 2:30 PM – 3:30 PM  
    Courtroom Testimony for 9-1-1 First Responders
    Location: Music City Center, 202 A-B
    Main Presenter: Robbie McCormick, BAS, MSE, RPL, CPE, APCO Adjunct – Cobb County Department of Emergency Communications
    Frontline Telecommunicator- Repeat Session
     CEU: 1
  • 2:30 PM – 3:30 PM  
    Debrief: Military Jet Crash in Residential Neighborhood
    Location: Music City Center, 101 A-C
    Main Presenter: J.T. Manoushagian, MS, LCC – Lake Worth Police Department
    Co-Presenter: Whitney Moore, MS – Lake Worth Police Department
    Emergency Preparedness, Response and Situational Awareness
     CEU: 1
  • 2:30 PM – 3:30 PM  
    Dissecting Ransomware Attacks on Public Safety
    Location: Music City Center, 105
    Main Presenter: Pranshu Bajpai, PhD – Motorola Solutions
    Cybersecurity for Public Safety Communications
     CEU: 1
  • 2:30 PM – 3:30 PM  
    Doing Time in Dispatch
    Location: Music City Center, 106
    Main Presenter: Doug E. Showalter – SHOWALTER & COMPANY, INC.
    Co-Presenter: Leslie Whitham – RAPID SOS
    Frontline Telecommunicator
     CEU: 1
  • 2:30 PM – 3:30 PM  
    Enhancing Situational Awareness in the ECC
    Location: Music City Center, 101 D-E
    Main Presenter: Charles Hardnett – First Responder Network Authority
    Co-Presenter: Ben Lawrence – State of Colorado Center of Excellence for Advanced Technology Aerial Firefighting
    Co-Presenter: Eric Baker – Texas Department of Public Safety
    Co-Presenter: Kevin Biegert – Jefferson County Communications Center Authority
    FirstNet: Transforming the Future of Emergency Communications
     CEU: 1
  • 2:30 PM – 3:30 PM  
    Overcoming Resistance to Change
    Location: Music City Center, 205
    Main Presenter: Kathy Gruver, PhD, ACC – KathyGruver, speaker
    Wellness in the Emergency Communication Center
     CEU: 1
  • 2:30 PM – 3:30 PM  
    P25 for the Future: New Standards, Interop, & Security
    Location: Music City Center, 207 C-D
    Main Presenter: Stephen A. Nichols – PROJECT 25 TECHNOLOGY INTEREST GROUP
    Co-Presenter: Scott Wright – the Connecticut Department of Emergency Service and Public Protection
    Co-Presenter: Andy Davis – Motorola Solutions
    Co-Presenter: James Downes – DHS CISA
    Co-Presenter: Jeremy Elder – L3Harris Technologies
    Radio and Wireless Communications Technologies
     CEU: 1
  • 2:30 PM – 3:30 PM  
    Slack for Public Safety Operations
    Location: Music City Center, 207 A-B
    Main Presenter: Sabih Khan, MA – Salesforce
    Co-Presenter: Reid Serozi – Slack
    Cutting Edge Developments
     CEU: 1
  • 2:30 PM – 3:30 PM  
    Using Waze Data to Improve Emergency Response
    Location: Music City Center, 102
    Co-Presenter: Minh Le, MSCE, PMP, PE – Texas A&M Transportation Institute
    Co-Presenter: Christy L. Williams – NCT9-1-1
    NG9-1-1 and Emerging Technologies
     CEU: 1
  • 4:00 PM – 5:00 PM  
    First General Business Session
    Location: Music City Center, Davidson Ballroom
  • 5:15 PM – 6:15 PM  
    Corporate Partner and Conference Sponsor Reception (Invitation Only)
    Location: Omni Nashville, Cumberland 5-6
  • 5:30 PM – 7:00 PM  
    New Attendee Reception (Invitation Only)
    Location: Omni Nashville, Broadway Ballroom A-E
    Sponsored By 
  • 6:30 PM – 7:30 PM  
    International Welcome Reception (Invitation Only)
    Location: Omni Nashville, Broadway Ballroom G
    Sponsored By 
  • 7:00 PM – 9:00 PM  
    CPE Alumni Reception (Invitation Only)
    Location: Omni Nashville, Broadway Ballroom H
    Sponsored By 
  • Monday, August 7, 2023
  • 7:00 AM – 7:45 AM  
    Mindful Stretching Session
    Location: Omni Nashville, Legends Ballroom E-F
  • 7:00 AM – 4:30 PM  
    Registration & Member Voting
    Location: Music City Center, Exhibit Hall A
    Sponsored By 
  • 7:15 AM – 8:15 AM  
    2023 RPL Graduate Breakfast (Invitation Only)
    Location: Omni Nashville, Legends Ballroom A
  • 7:30 AM – 8:15 AM  
    ECC Award Winner Breakfast (Invitation Only)
    Location: Music City Center, 207 A-B
  • 7:30 AM – 5:00 PM  
    AFC Lab (Local Advisors Only)
    Location: Music City Center, 208
    Sponsored By 
  • 8:00 AM – 4:00 PM  
    APCO Store
    Location: Music City Center, Level 3 Lobby
  • 8:00 AM – 5:00 PM  
    Quiet Room
    Location: Music City Center, 213
  • 8:30 AM – 10:00 AM  
    Opening General Session & Keynote Address
    Location: Music City Center, Karl Dean Grand Ballroom
    Keynote Speaker: Rob O'Neill
    Sponsored By 
     CEU: 1
  • 10:00 AM – 11:00 AM  
    Keynote Meet & Greet with Rob O'Neill
    Location: Music City Center, Exhibit Hall 837
  • 10:00 AM – 11:00 AM  
    Oklahoma Chapter Meeting
    Location: Music City Center, 201
  • 10:00 AM – 4:00 PM  
    Blood Drive
    Location: Exhibit Hall 2201
  • 10:00 AM – 5:00 PM  
    APCO Exhibit Hall
    Location: Music City Center, Level 3 Exhibit Hall
  • 10:00 AM – 5:00 PM  
    Headshot Lounge
    Location: Exhibit Hall 2004
  • 10:30 AM – 11:00 AM  
    FirstNet: Providing Backup To Your ECC
    Location: Exhibit Hall 2235
    Presenter: Stephen Devine – FirstNet, Built w/ AT&T
    Presentation Theater
  • 10:30 AM – 11:15 AM  
    K9 Dog Demonstrations - "Nashville International Airport (BNA) K9 Division"
    Location: Exhibit Hall 200
  • 10:30 AM – 11:30 AM  
    The 2nd 100 Days: It Will Get Worse Before It Gets Better
    Location: Exhibit Hall 541
    Presenter: Melissa A. Alterio, M.S., CPE, RPL – Cobb County (E911) Department of Emergency Communications
    Career Advancement Center
     CEU: 1
  • 11:00 AM – 12:00 PM  
    APCO IntelliComm Live Demo
    Location: Music City Center, Exhibit Hall 837
  • 11:00 AM – 12:00 PM  
    IntelliComm Live Demo
    Location: Music City Center, Exhibit Hall 837
  • 11:00 AM – 12:00 PM  
    Western Regional Consortium
    Location: Music City Center, 201
  • 11:15 AM – 11:45 AM  
    APCO’s Vision for NG9-1-1 and Resources to Help ECCs Prepare
    Location: Exhibit Hall 2235
    Main Presenter: Mel Maier – APCO International
    Co-Presenter: Jeffrey Cohen – APCO International
    Presentation Theater
  • 11:30 AM – 12:15 PM  
    K9 Dog Demostrations - "Tennessee Bureau of Investigations"
    Location: Exhibit Hall 200
  • 11:45 AM – 12:45 PM  
    What ECC Leaders Need to Keep, Stop and Start Doing!
    Location: Exhibit Hall 541
    Presenter: Tracy Eldridge, ENP – On Scene First
    Career Advancement Center
     CEU: 1
  • 12:00 PM – 12:10 PM  
    Free Institute Online Course Drawing
    Location: Music City Center, Exhibit Hall 837
  • 12:00 PM – 12:30 PM  
    A Mile in Their Shoes, A Day in their Gloves: Five Things to Know about Public Safety and How They Engage with Technology
    Location: Exhibit Hall 2235
    Presenter: Jennifer Harder, PhD – First Responder Network Authority
    Presenter: Travis Hull – First Responder Network Authority
    Presentation Theater
  • 12:00 PM – 2:00 PM  
    AFC Advisor Luncheon (Invitation Only)
    Location: Palm Restaurant, Sallo de Ballo Room
    Sponsored By 
  • 12:30 PM – 1:15 PM  
    K9 Dog Demonstrations - "Bureau of Alcohol, Tobacco, Firearms & Explosives"
    Location: Exhibit Hall 200
  • 12:45 PM – 1:15 PM  
    Verizon Frontline: Delivering on the Promise of 5G
    Location: Exhibit Hall 2235
    Presenter: Anthony Battista – Verizon Frontline
    Presenter: Jake Hayes – Verizon Frontline
    Presentation Theater
  • 1:00 PM – 2:00 PM  
    Illinois Chapter Meeting
    Location: Music City Center, 201
  • 1:00 PM – 2:00 PM  
    WHO You Know is as Important as What You Know
    Location: Exhibit Hall 541
    Presenter: Amy Marion, ENP – RapidSOS
    Career Advancement Center
     CEU: 1
  • 1:30 PM – 2:00 PM  
    Next Gen Interoperability: LMR- LTE Interworking
    Location: Exhibit Hall 2235
    Presenter: Andrew Hernandez – L3Harris Technologies
    Presentation Theater
  • 1:30 PM – 2:15 PM  
    K9 Dog Demonstrations - "Metro Nashville Police Department"
    Location: Exhibit Hall 200
  • 2:00 PM – 2:10 PM  
    Expo Quest Drawing
    Location: Music City Center, Exhibit Hall 837
  • 2:00 PM – 2:30 PM  
    Think Tank: Eat, Sleep & Stretch to a Healthier You
    Location: Music City Center, Level 2 Foyer
    Presenter: Erica L. Walsh, MBA, CPM – Columbus Regional Airport Authority
  • 2:00 PM – 3:00 PM  
    15 Seconds in July Lessons from the Greenwood Mall Shooting
    Location: Music City Center, 202 A-B
    Main Presenter: Heath A. Brant, RPL, CMCP – Johnson County Public Safety Communications
    Co-Presenter: Travis N. DeVore, RPL, CPE – IU Health LifeLine
    Emergency Preparedness, Response and Situational Awareness- Repeat Session
     CEU: 1
  • 2:00 PM – 3:00 PM  
    5G: Beyond the Hype
    Location: Music City Center, 207 C-D
    Main Presenter: Jerry Gard – Motorola Solutions
    Radio and Wireless Communications Technologies
     CEU: 1
  • 2:00 PM – 3:00 PM  
    Active Shooter: Dispatching in the Line of Fire
    Location: Music City Center, 106
    Main Presenter: Andrea Fox – WCCCA (Washington County Consolidated Communications Agency)
    Frontline Telecommunicator
     CEU: 1
  • 2:00 PM – 3:00 PM  
    Active Threat: STEM School Shooting, A Case Study
    Location: Music City Center, 101 A-C
    Main Presenter: Angie Johnson, EMD-Q, EFD-Q, CTO – South Metro Fire Emergency Communications
    Emergency Preparedness, Response and Situational Awareness
     CEU: 1
  • 2:00 PM – 3:00 PM  
    APCO IntelliComm Live Demo
    Location: Exhibit Hall 837
  • 2:00 PM – 3:00 PM  
    FirstNet Health and Wellness Coalition White Paper: A Call for Wellness Solutions across PSAPs
    Location: Music City Center, 101 D-E
    Main Presenter: Anna Fitch Courie – FirstNet Built by AT&T
    Co-Presenter: April Heinze – NENA
    Co-Presenter: Mark Spross, RPL, CPE – METCOM 9-1-1
    Co-Presenter: Chris Fisher – Safety/Communications Center (CSCC) Dept., Seattle, WA
    FirstNet: Transforming the Future of Emergency Communications
     CEU: 1
  • 2:00 PM – 3:00 PM  
    How to Catch a Virus and Other USB Device Blunders
    Location: Music City Center, 105
    Main Presenter: Megan Bixler, RPL – APCO International
    Cybersecurity for Public Safety Communications
     CEU: 1
  • 2:00 PM – 3:00 PM  
    How to Have that Difficult Conversation
    Location: Music City Center, 104 B-E
    Main Presenter: Stephen J. Johnson, MA, CMCP – Cambridge Emergency Communications
    Leadership Development
     CEU: 1
  • 2:00 PM – 3:00 PM  
    IntelliComm Live Demo
    Location: Music City Center, Exhibit Hall 837
  • 2:00 PM – 3:00 PM  
    Internal Conflict Resolution in the PSAP
    Location: Music City Center, 103
    Main Presenter: Brian Battles, ENP, MSML SPSC – St. Louis County Police Department
    Communications Center Management
     CEU: 1
  • 2:00 PM – 3:00 PM  
    Solving the Unverified Alarm Notifications Puzzle
    Location: Music City Center, 207 A-B
    Co-Presenter: Bob Finney – Collier County Florida Sheriff’s Office
    Co-Presenter: Frank Fernandez – BluePrints 4 Safety Strategies Group
    Co-Presenter: John Chiaramonte – Mission Critical Partners
    Cutting Edge Developments
     CEU: 1
  • 2:00 PM – 3:00 PM  
    Update from NTIA
    Location: Music City Center, 102
    Main Presenter: Michael Dame, MPA – NTIA Office of Public Safety Communications
    NG9-1-1 and Emerging Technologies
     CEU: 1
  • 2:00 PM – 3:00 PM  
    Welcome to the Thunderdome, Supporting Your Staff
    Location: Music City Center, 205
    Main Presenter: Shannon M. White – Chesterfield Emergency Communications
    Wellness in the Emergency Communication Center
     CEU: 1
  • 2:15 PM – 2:45 PM  
    Real-world Interoperability in Public Safety
    Location: Exhibit Hall 2235
    Presenter: Jordan Witt – CentralSquare Technologies
    Presenter: Scott Panacek – CentralSquare Technologies
    Presentation Theater
  • 2:15 PM – 3:15 PM  
    Second Banana: The Best Part of My Resume
    Location: Exhibit Hall 541
    Presenter: Robbie McCormick, BAS, MSE, RPL, CPE, APCO Adjunct – Cobb County Department of Emergency Communications
    Career Advancement Center
     CEU: 1
  • 2:30 PM – 3:15 PM  
    K9 Dog Demonstrations - "Williamson County Sheriff's Office"
    Location: Exhibit Hall 200
  • 3:00 PM – 3:10 PM  
    Free AFC Licensing Services Drawing
    Location: Music City Center, Exhibit Hall 837
  • 3:00 PM – 3:30 PM  
    AI-Based Audio Translation in Emergency Call Centers
    Location: Exhibit Hall 2235
    Presenter: Alex Dizengof – Carbyne
    Presentation Theater
  • 3:00 PM – 4:00 PM  
    Indiana Chapter Meeting
    Location: Music City Center, 201
  • 3:30 PM – 4:30 PM  
    1st Party Suicidal Callers: Let's Talk About It
    Location: Music City Center, 106
    Main Presenter: Kelly Chess, CTO – Jefferson County 911 Emergency Communications
    Frontline Telecommunicator
     CEU: 1
  • 3:30 PM – 4:30 PM  
    APCO Standards in Action
    Location: Music City Center, 103
    Main Presenter: Mindy Conner Adams, CPE, RPL, ENP – APCO International
    Communications Center Management
     CEU: 1
  • 3:30 PM – 4:30 PM  
    Are You Prepared: A World Cup Qatar 2022 Story
    Location: Music City Center, 101 A-C
    Main Presenter: Andre Jones, PhD, MPA, MS, CPE, ENP – Hamad Medical Corporation, Ambulance Service
    Emergency Preparedness, Response and Situational Awareness
     CEU: 1
  • 3:30 PM – 4:30 PM  
    Build or Join? Best Radio System Option for My Agency
    Location: Music City Center, 207 C-D
    Main Presenter: Brad Barber – Federal Engineering, Inc.
    Radio and Wireless Communications Technologies
     CEU: 1
  • 3:30 PM – 4:30 PM  
    Collaborative Leadership: Promoting Cooperation and Communication in Public Safety Organizations
    Location: Exhibit Hall 541
    Presenter: D. Jeremy DeMar, MA, CPE, ENP – Intrado
    Career Advancement Center
     CEU: 1
  • 3:30 PM – 4:30 PM  
    Elevating & Empowering Female Leaders To Rise
    Location: Music City Center, 104 B-E
    Main Presenter: Kimberly Ann Miller, PhD and 20+ years in public safety – Kimberly A. Miller & Associates, LLC
    Leadership Development
     CEU: 1
  • 3:30 PM – 4:30 PM  
    Getting Creative with ECC Staffing and Working from Home
    Location: Music City Center, 102
    Co-Presenter: Jacob Saur, ENP – Arlington County Department of Public Safety Communications and Emergency Management
    Co-Presenter: Todd Komanetsky
    NG9-1-1 and Emerging Technologies
     CEU: 1
  • 3:30 PM – 4:30 PM  
    Legislative and Regulatory Issues Impacting APCO Members
    Location: Music City Center, 207 A-B
    Main Presenter: Mark Reddish – Association of Public-Safety Communications Officials (APCO) International
    Cutting Edge Developments
     CEU: 1
  • 3:30 PM – 4:30 PM  
    NextGen Telecommunicators and Mission Critical Services
    Location: Music City Center, 101 D-E
    Main Presenter: Jennifer Harder, PhD – First Responder Network Authority
    Co-Presenter: Brian Zierlein – Boulder County Sheriff's Office
    Co-Presenter: Brittney Niblett – SunComm 911 Communications
    FirstNet: Transforming the Future of Emergency Communications
     CEU: 1
  • 3:30 PM – 4:30 PM  
    The Evolving Cyber Landscape - NG911 and Hosted Solutions
    Location: Music City Center, 105
    Main Presenter: Jamie Ginn, PhD hc – OTM Cyber
    Co-Presenter: Devin Lukomski – OTM Cyber
    Cybersecurity for Public Safety Communications
     CEU: 1
  • 3:30 PM – 4:30 PM  
    The Real First Responders: PTSD, Trauma & Self-Care
    Location: Music City Center, 205
    Main Presenter: Tricia A. Knoles – Kent State Police Department
    Wellness in the Emergency Communication Center
     CEU: 1
  • 3:30 PM – 4:30 PM  
    Travelling Dispatchers: Alternative Staffing Solution
    Location: Music City Center, 202 A-B
    Main Presenter: Maureen Dieckmann – Moetivations, Inc
    Cutting Edge Developments- Repeat Session
     CEU: 1
  • 3:45 PM – 4:15 PM  
    The Future of Emergency Response:Life-saving, Life-Changing Technology Powered by the Right Data, the Right Place, at the Right Time
    Location: Exhibit Hall 2235
    Presenter: Steve Raucher – RapidDeploy
    Presenter: Michele Abbott – KS911 Coordinating Council
    Presenter: Troy Briggs
    Presentation Theater
  • 4:00 PM – 4:10 PM  
    Free Institute Online Course Drawing
    Location: Music City Center, Exhibit Hall 837
  • 4:00 PM – 5:00 PM  
    APCO IntelliComm Live Demo
    Location: Exhibit Hall 837
  • 4:00 PM – 5:00 PM  
    IntelliComm Live Demo
    Location: Music City Center, Exhibit Hall 837
  • 4:00 PM – 5:00 PM  
    Project 25 CAP Quarterly Open Meeting
    Location: Omni Nashville, Cumberland 3
  • 4:00 PM – 6:00 PM  
    ECC Tour: Metropolitan Nashville Department of Emergency Communications Tour
    Location: Music City Center, Level 2 Parking Entrance
    Sponsored By 
  • 4:30 PM – 5:00 PM  
    Protecting and Enhancing the Data Locked in Your Systems
    Location: Exhibit Hall 2235
    Presenter: Frank Arico – Mission Critical Partners
    Presentation Theater
  • 5:00 PM – 6:00 PM  
    Atlantic Chapter Meeting
    Location: Music City Center, 201
  • 5:30 PM – 7:00 PM  
    Young Professional Mixer (Invitation Only)
    Location: Layer Cake Social Kitchen, Cherry Lounge
    Sponsored By 
  • 6:00 PM – 7:00 PM  
    Run/Walk Tour of Nashville – The Gulch & Music Row
    Location: Music City Center, Marty Dickens Terrace
  • Tuesday, August 8, 2023
  • 7:00 AM – 4:30 PM  
    Registration & Member Voting
    Location: Music City Center, Exhibit Hall A
    Sponsored By 
  • 8:00 AM – 10:00 AM  
    Distinguished Achievers Breakfast (Ticket Required)
    Location: Music City Center, Karl Dean Grand Ballroom
    Keynote Speaker: Dominique Dawes
    Sponsored By 
     CEU: 1
  • 8:00 AM – 12:00 PM  
    APCO Store
    Location: Music City Center, Level 3 Lobby
  • 8:00 AM – 5:00 PM  
    CAPRAD Technical Seminar
    Location: Music City Center, 208
    Sponsored By 
  • 8:00 AM – 5:00 PM  
    Quiet Room
    Location: Music City Center, 213
  • 10:00 AM – 11:00 AM  
    Keynote Meet & Greet with Dominique Dawes
    Location: Music City Center, Exhibit Hall 837
  • 10:00 AM – 3:00 PM  
    Blood Drive
    Location: Exhibit Hall 2201
  • 10:00 AM – 4:00 PM  
    Headshot Lounge
    Location: Exhibit Hall 2004
  • 10:00 AM – 4:00 PM  
    Network & Recharge Lounge
    Location: Exhibit Hall 219
  • 10:00 AM – 4:00 PM  
    APCO Exhibit Hall
    Location: Music City Center, Level 3 Exhibit Hall
  • 10:15 AM – 1:15 PM  
    Medium ECC Directors Roundtable (Invitation Only)
    Location: Omni Nashville, Cumberland 5-6
  • 10:15 AM – 1:15 PM  
    Small ECC Directors Roundtable (Invitation Only)
    Location: Omni Nashville, Cumberland 3-4
  • 10:15 AM – 3:30 PM  
    Large ECC Directors Roundtable (Invitation Only)
    Location: Omni Nashville, Broadway Ballroom A-B
  • 10:30 AM – 11:00 AM  
    Leveraging Technology to Deliver Increased Safety
    Location: Exhibit Hall 2235
    Presenter: Lashinda Stair – Motorola Solutions
    Presenter: Alan Melvin – Motorola Solutions
    Presentation Theater
  • 10:30 AM – 11:15 AM  
    K9 Dog Demonstrations - "Nashville International Airport (BNA) K9 Division"
    Location: Exhibit Hall 200
  • 10:30 AM – 11:30 AM  
    APCO IntelliComm Live Demo
    Location: Music City Center, Exhibit Hall 837
  • 10:30 AM – 11:30 AM  
    IntelliComm Live Demo
    Location: Music City Center, Exhibit Hall 837
  • 10:30 AM – 11:30 AM  
    Leveling Up: Being a Desirable Candidate for Promotion
    Location: Exhibit Hall 541
    Presenter: Melissa A. Alterio, M.S., CPE, RPL – Cobb County (E911) Department of Emergency Communications
    Career Advancement Center
     CEU: 1
  • 10:30 AM – 12:00 PM  
    Texas Chapter Meeting
    Location: Music City Center, 201
  • 11:15 AM – 11:45 AM  
    PSAP/ECC Evolution from Legacy Systems to NG911
    Location: Exhibit Hall 2235
    Presenter: Jimmy Lichtenstein – AT&T Public Safety Solutions
    Presentation Theater
  • 11:30 AM – 12:15 PM  
    K9 Dog Demostrations - "Tennessee Bureau of Investigations"
    Location: Exhibit Hall 200
  • 11:30 AM – 12:30 PM  
    APCO IntelliComm Live Demo
    Location: Music City Center, Exhibit Hall 837
  • 11:30 AM – 12:30 PM  
    IntelliComm Live Demo
    Location: Music City Center, Exhibit Hall 837
  • 11:45 AM – 12:45 PM  
    Being a Good Leader is an Inside Job!
    Location: Exhibit Hall 541
    Presenter: Tracy Eldridge, ENP – On Scene First
    Career Advancement Center
     CEU: 1
  • 12:00 PM – 12:10 PM  
    Free Institute Online Course Drawing
    Location: Music City Center, Exhibit Hall 837
  • 12:00 PM – 12:30 PM  
    The Coming Storm: Public Safety, Data and Information
    Location: Exhibit Hall 2235
    Presenter: Chris Carver, MPA, ENP, CPSL – Hexagon
    Presentation Theater
  • 12:00 PM – 1:30 PM  
    Past Presidents and Life Members Luncheon (Invitation Only)
    Location: Omni Nashville, Music Row 5
  • 12:00 PM – 2:00 PM  
    ECC Tour: Brentwood Emergency Communications Tour
    Location: Music City Center, Level 2 Parking Entrance
    Sponsored By 
  • 12:30 PM – 1:15 PM  
    K9 Dog Demonstrations - "Bureau of Alcohol, Tobacco, Firearms & Explosives"
    Location: Exhibit Hall 200
  • 12:30 PM – 2:00 PM  
    Tennessee Chapter Meeting
    Location: Music City Center, 201
  • 12:30 PM – 4:00 PM  
    Reminiscing with History Makers Interviews
    Location: Omni Nashville, Mockingbird 3
  • 12:45 PM – 1:15 PM  
    Cloud Security Should Not Be Cloudy
    Location: Exhibit Hall 2235
    Presenter: Sean Scott – SecuLore Solutions
    Presentation Theater
  • 1:00 PM – 1:10 PM  
    Free AFC Licensing Services Drawing
    Location: Music City Center, Exhibit Hall 837
  • 1:00 PM – 2:00 PM  
    APCO IntelliComm Live Demo
    Location: Music City Center, Exhibit Hall 837
  • 1:00 PM – 2:00 PM  
    Career Goals + Action = Career Growth
    Location: Exhibit Hall 541
    Presenter: Amy Marion, ENP – RapidSOS
    Career Advancement Center
     CEU: 1
  • 1:00 PM – 2:00 PM  
    IntelliComm Live Demo
    Location: Music City Center, Exhibit Hall 837
  • 1:30 PM – 2:00 PM  
    Exploring Real Time Text
    Location: Exhibit Hall 2235
    Presenter: Greg Dixon – Comtech
    Presentation Theater
  • 1:30 PM – 2:15 PM  
    K9 Dog Demonstrations - "Metro Nashville Police Department"
    Location: Exhibit Hall 200
  • 1:30 PM – 2:30 PM  
    Crisis Professionals in the 911 Center
    Location: Music City Center, 207 A-B
    Main Presenter: Ana Corcoran, CPM – Public Safety Communications Department
    Co-Presenter: Jason Brown – City of Tucson Public Safety Communications Department
    Co-Presenter: Geoff Kuhn, RPL, ENP – City of Tucson Public Safety Communications Department
    Cutting Edge Developments
     CEU: 1
  • 1:30 PM – 2:30 PM  
    Elevating & Empowering Female Leaders To Rise
    Location: Music City Center, 202 A-B
    Main Presenter: Kimberly Ann Miller, PhD and 20+ years in public safety – Kimberly A. Miller & Associates, LLC
    Leadership Development- Repeat Session
     CEU: 1
  • 1:30 PM – 2:30 PM  
    Exceed Standards! Present Professional & Productive
    Location: Music City Center, 103
    Main Presenter: Erica May, MPA, ENP – Memphis Police Emergency Communications Bureau
    Communications Center Management
     CEU: 1
  • 1:30 PM – 2:30 PM  
    How Secure Is Your Land Mobile Radio System?
    Location: Music City Center, 207 C-D
    Main Presenter: Nick Falgiatore, PE, ENP – Mission Critical Partners
    Radio and Wireless Communications Technologies
     CEU: 1
  • 1:30 PM – 2:30 PM  
    Is Something Wrong With Me? It's OK to be OK!
    Location: Music City Center, 205
    Main Presenter: Sharon Miller, CMCP – Fayette County 911
    Wellness in the Emergency Communication Center
     CEU: 1
  • 1:30 PM – 2:30 PM  
    Is Your Call Taking Creating Positive Ripples?
    Location: Music City Center, 106
    Frontline Telecommunicator
     CEU: 1
  • 1:30 PM – 2:30 PM  
    Land Mobile Radio (LMR) Managers and Cyber Attacks
    Location: Music City Center, 105
    Main Presenter: Richard Tenney – Cybersecurity and Infrastructure Security Agency (CISA)
    Co-Presenter: Lisa Festa
    Co-Presenter: Josh Chin, MSBA, CISSP, CDPSE – Net Force
    Co-Presenter: Budge N. Currier – State of California Governor's Office of Emergency Services Public Safety Communications
    Co-Presenter: Brandon Smith – CISA/IOD
    Cybersecurity for Public Safety Communications
     CEU: 1
  • 1:30 PM – 2:30 PM  
    NG 911 and FirstNet – Working Better Together
    Location: Music City Center, 102
    Co-Presenter: Mark Titus – AT&T
    Co-Presenter: Jimmy Lichtenstein – AT&T Public Safety Solutions
    NG9-1-1 and Emerging Technologies
     CEU: 1
  • 1:30 PM – 2:30 PM  
    State of Tennessee FirstNet Use Cases
    Location: Music City Center, 101 D-E
    Main Presenter: Gerald Risner – First Responder Network Authority
    Co-Presenter: Curtis Sutton – Tennessee Emergency Communications Board
    Co-Presenter: John Singleton – Metro Nashville Police Department
    FirstNet: Transforming the Future of Emergency Communications
     CEU: 1
  • 1:30 PM – 2:30 PM  
    The LeaderSHIP 10 Life Lessons From the Best Captains I Know
    Location: Music City Center, 104 B-E
    Main Presenter: Samantha Hawkins – Cobb County Dept of Emergency Communications
    Leadership Development
     CEU: 1
  • 1:30 PM – 2:30 PM  
    The PSAP/ECC's Role in Pre-Planned Community Events
    Location: Music City Center, 101 A-C
    Main Presenter: Leah Hornacek, ENP – Hexagon
    Emergency Preparedness, Response and Situational Awareness
     CEU: 1
  • 2:00 PM – 2:10 PM  
    Expo Quest Drawing
    Location: Music City Center, Exhibit Hall 837
  • 2:00 PM – 2:30 PM  
    Think Tank: Pet Therapy in the ECC! Helping 9-1-1 One Paw at a Time!
    Location: Music City Center, Level 2 Foyer
  • 2:15 PM – 2:45 PM  
    Important Considerations When Purchasing Aerial Imagery for Public Safety
    Location: Exhibit Hall 2235
    Presenter: Joe Oddi – EagleView Technologies
    Presentation Theater
  • 2:15 PM – 3:15 PM  
    The Roads Converge – What Path Will You Take? Part Two
    Location: Exhibit Hall 541
    Presenter: Rhonda Braudis – Marshall County Communications Center
    Career Advancement Center
     CEU: 1
  • 3:00 PM – 3:10 PM  
    Free Institute Online Course Drawing
    Location: Music City Center, Exhibit Hall 837
  • 3:00 PM – 3:30 PM  
    Saving Seconds Saves Lives: Enhancing Vehicle Emergency Response through Data
    Location: Exhibit Hall 2235
    Presenter: Michael Hirsch – SiriusXM CVS
    Presentation Theater
  • 3:00 PM – 4:00 PM  
    Advanced Persistent Threats & Public Safety
    Location: Music City Center, 105
    Main Presenter: Richard Tenney – Cybersecurity and Infrastructure Security Agency (CISA)
    Co-Presenter: Lisa Festa
    Co-Presenter: Josh Chin, MSBA, CISSP, CDPSE – Net Force
    Co-Presenter: Mike Finch
    Co-Presenter: Budge N. Currier – State of California Governor's Office of Emergency Services Public Safety Communications
    Cybersecurity for Public Safety Communications
     CEU: 1
  • 3:00 PM – 4:00 PM  
    APCO IntelliComm Live Demo
    Location: Exhibit Hall 837
  • 3:00 PM – 4:00 PM  
    Console to 5k: How a Race Led to Professional Development
    Location: Music City Center, 205
    Main Presenter: Leighann Schultz, BS – Cobb County Dept of Emergency Communications
    Wellness in the Emergency Communication Center
     CEU: 1
  • 3:00 PM – 4:00 PM  
    Dispatching During Civil Unrest
    Location: Music City Center, 103
    Main Presenter: Doug E. Showalter – SHOWALTER & COMPANY, INC.
    Communications Center Management
     CEU: 1
  • 3:00 PM – 4:00 PM  
    Fashion Square Mall: Civil Unrest Dispatcher Perspective
    Location: Music City Center, 101 A-C
    Main Presenter: Derrik Gregg – Scottsdale Police Department
    Emergency Preparedness, Response and Situational Awareness
     CEU: 1
  • 3:00 PM – 4:00 PM  
    Federal Funding for Next Generation 9-1-1
    Location: Music City Center, 207 A-B
    Main Presenter: Mel Maier – APCO International
    Co-Presenter: Nic Briseno – Story County Sheriff's Office
    Co-Presenter: Keith Kelley – Athens-Clarke County Police Department
    Co-Presenter: Jonathan Thompson – National Sheriffs' Association
    Cutting Edge Developments
     CEU: 1
  • 3:00 PM – 4:00 PM  
    FirstNet in Action: Communicating on the Front Lines of the Marshall Fire
    Location: Music City Center, 101 D-E
    Main Presenter: Doug Harder – First Responder Network Authority
    Co-Presenter: Ben Lawrence – State of Colorado Center of Excellence for Advanced Technology Aerial Firefighting
    Co-Presenter: Brian Zierlein – Boulder County Sheriff's Office
    Co-Presenter: Ryan Fields-Spack – FirstNet Program at AT&T
    FirstNet: Transforming the Future of Emergency Communications
     CEU: 1
  • 3:00 PM – 4:00 PM  
    Florida Chapter Meeting
    Location: Music City Center, 201
  • 3:00 PM – 4:00 PM  
    Getting Creative with ECC Staffing and Working from Home
    Location: Music City Center, 202 A-B
    Main Presenter: Steve Raucher – RapidDeploy
    Co-Presenter: Jacob Saur, ENP – Arlington County Department of Public Safety Communications and Emergency Management
    NG9-1-1 and Emerging Technologies- Repeat Session
     CEU: 1
  • 3:00 PM – 4:00 PM  
    IntelliComm Live Demo
    Location: Music City Center, Exhibit Hall 837
  • 3:00 PM – 4:00 PM  
    Now Possible: Streaming Video and Recorded Media for PSAPs
    Location: Music City Center, 102
    Main Presenter: Jay I. Malin, ENP – AGENT511
    Co-Presenter: Paul Guest – Zetron
    Co-Presenter: Denis Marin – Intrado Safety Services
    NG9-1-1 and Emerging Technologies
     CEU: 1
  • 3:00 PM – 4:00 PM  
    Tail Wagging the Dog: Hidden Approach to PSC Procurement
    Location: Music City Center, 207 C-D
    Main Presenter: Terry L. Burnworth – Pyramid Consulting
    Radio and Wireless Communications Technologies
     CEU: 1
  • 3:00 PM – 4:00 PM  
    Turning Off When You're Expected to Always Be On
    Location: Music City Center, 104 B-E
    Main Presenter: Kylie Slayton, RPL – Colorado State Patrol
    Leadership Development
     CEU: 1
  • 3:00 PM – 4:00 PM  
    When Autism has an Emergency
    Location: Music City Center, 106
    Main Presenter: Jared W. Pelham, RPL, ENP – Hamilton County 9-1-1 Emergency Communications District
    Frontline Telecommunicator
     CEU: 1
  • 4:15 PM – 5:15 PM  
    Second General Business Session
    Location: Music City Center, Davidson Ballroom
  • 5:15 PM – 6:00 PM  
    Second Vice President Reception
    Location: Music City Center, Davidson Ballroom Foyer
  • 7:00 PM – 10:00 PM  
    APCO Block Party!
    Location: Ascend Amphitheater , Ascend Amphitheater
    Sponsored By 
  • Wednesday, August 9, 2023
  • 7:00 AM – 7:45 AM  
    Guided Meditation Session
    Location: Omni Nashville, Legends Ballroom A
  • 8:00 AM – 9:30 AM  
    Registration
    Location: Music City Center, Exhibit Hall A
    Sponsored By 
  • 7:30 AM – 9:30 AM  
    Chapter Officers and CCAM Breakfast
    Location: Omni Nashville, Cumberland 5-6
  • 7:30 AM – 11:30 AM  
    Institute Adjunct Instructor Appreciation Breakfast (Invitation Only)
    Location: Omni Nashville, Cumberland 3
    Sponsored By 
  • 8:00 AM – 9:00 AM  
    Nevada Chapter Meeting
    Location: Music City Center, 201
  • 8:00 AM – 5:00 PM  
    Quiet Room
    Location: Music City Center, 213
  • 8:15 AM – 8:45 AM  
    Think Tank: Us vs. Them: Breaking down barriers in your center
    Location: Music City Center, Level 2 Foyer
    Presenter: Jeanie Pharis, ENP, RPL, MS – Morgan County EMCD
  • 8:30 AM – 9:30 AM  
    Creating a Region-wide Interoperable Network
    Location: Music City Center, 207 C-D
    Main Presenter: Brent Kohman – Motorola Solutions
    Co-Presenter: Karla Jurrens – Texas Department of Public Safety
    Radio and Wireless Communications Technologies
     CEU: 1
  • 8:30 AM – 9:30 AM  
    Customer Service! Does It Really Belong in the ECC?
    Location: Music City Center, 106
    Main Presenter: Mark Spross, RPL, CPE – METCOM 9-1-1
    Co-Presenter: Grayson Gusa
    Frontline Telecommunicator
     CEU: 1
  • 8:30 AM – 9:30 AM  
    Developing a Strong Work Relationship with Your People
    Location: Music City Center, 104 B-E
    Main Presenter: Roger D. Martin – Missouri State Highway Patrol
    Co-Presenter: Dawn Moore – Missouri State Highway Patrol
    Leadership Development
     CEU: 1
  • 8:30 AM – 9:30 AM  
    Lessons Learned Working Two Active Threat Incidents
    Location: Music City Center, 101 A-C
    Main Presenter: Jessica Kay – City of Chesapeake Police Department
    Emergency Preparedness, Response and Situational Awareness
     CEU: 1
  • 8:30 AM – 9:30 AM  
    Leveraging Technology to Offset Staffing Challenges
    Location: Music City Center, 207 A-B
    Main Presenter: Michael Brewer – Jefferson County Communications Center Authority
    Co-Author: Kevin Biegert – Jefferson County Communications Center Authority
    Cutting Edge Developments
     CEU: 1
  • 8:30 AM – 9:30 AM  
    Overcoming Resistance to Change
    Location: Music City Center, 202 A-B
    Main Presenter: Kathy Gruver, PhD, ACC – KathyGruver, speaker
    Wellness in the Emergency Communication Center- Repeat Session
     CEU: 1
  • 8:30 AM – 9:30 AM  
    Partly Cloudy... A Transition to Cloud
    Location: Music City Center, 105
    Main Presenter: Jeanine Baisi, GSLC – Motorola Solutions
    Cybersecurity for Public Safety Communications
     CEU: 1
  • 8:30 AM – 9:30 AM  
    Preparing your ECC for Cloud Applications
    Location: Music City Center, 102
    Main Presenter: Brett Whitney – Lumen
    Co-Presenter: Steve Sebestyen – AWS
    Co-Presenter: Jehan Karim – Dejero
    NG9-1-1 and Emerging Technologies
     CEU: 1
  • 8:30 AM – 9:30 AM  
    Psychological Capital: Developing the HERO within
    Location: Music City Center, 205
    Main Presenter: Emily Zavala, BA – City of Los Angeles/Office of the City Administrative Officer
    Wellness in the Emergency Communication Center
     CEU: 1
  • 8:30 AM – 9:30 AM  
    Retaining Staff - Are They Happy?
    Location: Music City Center, 103
    Main Presenter: Crystal Lawrence, CPE, RPL, ENP – APCO International
    Communications Center Management
     CEU: 1
  • 8:30 AM – 9:30 AM  
    Simultaneous Big Events!
    Location: Music City Center, 101 D-E
    Main Presenter: Doug Harder – First Responder Network Authority
    Co-Presenter: Jeff Schripsema – Phoenix Fire Department
    Co-Presenter: Nicole Diedrick – Phoenix Fire Department | Phoenix Regional Dispatch Center
    Co-Presenter: Fred Scalera – AT&T FirstNet
    Co-Presenter: Robert A. Bokinsky – Scottsdale Police Department
    FirstNet: Transforming the Future of Emergency Communications
     CEU: 1
  • 9:00 AM – 12:00 PM  
    IntelliComm One-on-One Software Sessions
    Location: Omni Nashville, Mockingbird 3
  • 9:30 AM – 11:00 AM  
    Chapter Officer Workshop
    Location: Music City Center, 201
  • 9:30 AM – 3:00 PM  
    CAC Meeting and Lunch
    Location: Omni Nashville, Music Row 5
  • 10:00 AM – 11:00 AM  
    Active Shooter: Dispatching in the Line of Fire
    Location: Music City Center, 202 A-B
    Main Presenter: Andrea Fox – WCCCA (Washington County Consolidated Communications Agency)
    Frontline Telecommunicator- Repeat Session
     CEU: 1
  • 10:00 AM – 11:00 AM  
    Bridging the Language Barrier Gap in 911 Call Processing
    Location: Music City Center, 102
    Co-Presenter: Jeffrey Bruns – Convey911, LLC
    NG9-1-1 and Emerging Technologies
     CEU: 1
  • 10:00 AM – 11:00 AM  
    Drone as First Responder: The Future of Emergency Response
    Location: Music City Center, 101 A-C
    Main Presenter: Don Redmond, MA – BRINC Drones
    Emergency Preparedness, Response and Situational Awareness
     CEU: 1
  • 10:00 AM – 11:00 AM  
    ECC Connections: Flipping the Script
    Location: Music City Center, 101 D-E
    Main Presenter: Chris Kindelspire – First Responder Network Authority
    Co-Presenter: Curtis Sutton – Tennessee Emergency Communications Board
    Co-Presenter: Doug Campbell – Alexandria Department of Emergency and Customer Communications
    FirstNet: Transforming the Future of Emergency Communications
     CEU: 1
  • 10:00 AM – 11:00 AM  
    Emotional Labor: Paid to Stay Calm
    Location: Music City Center, 205
    Main Presenter: Emily Zavala, BA – City of Los Angeles/Office of the City Administrative Officer
    Wellness in the Emergency Communication Center
     CEU: 1
  • 10:00 AM – 11:00 AM  
    FCC Regulatory Update
    Location: Music City Center, 207 A-B
    Main Presenter: David Furth, J.D. – Federal Communications Commission
    Cutting Edge Developments
     CEU: 1
  • 10:00 AM – 11:00 AM  
    Get Over It - How Living in the Past Sabotages our Future
    Location: Music City Center, 103
    Main Presenter: Barry T. Furey, APCO Life and Senior Member – Barry Furey Consulting and Training
    Communications Center Management
     CEU: 1
  • 10:00 AM – 11:00 AM  
    Harmonizing Deployable Trunking for Interoperability
    Location: Music City Center, 207 C-D
    Main Presenter: Charles V. Bryson, BS Police Planning & Management and MS in Criminal Justice Administration – State of Maryland Dep't of Info Technology
    Co-Presenter: Michael Baltrotsky, Assistant Chief – Montgomery County, MD Fire & Rescue Service
    Co-Presenter: David Buchanan – APCO
    Co-Presenter: Donald Root – APCO International
    Co-Presenter: Wes Rogers
    Radio and Wireless Communications Technologies
     CEU: 1
  • 10:00 AM – 11:00 AM  
    Human Trafficking
    Location: Music City Center, 106
    Main Presenter: Ricky J. Lynn
    Frontline Telecommunicator
     CEU: 1
  • 10:00 AM – 11:00 AM  
    Olympus Has Fallen: Best Friend To Critical Patient
    Location: Music City Center, 104 B-E
    Main Presenter: Jon Goldman, CPE, RPL – Lakes Region Mutual Fire Aid
    Co-Presenter: Cassie Leavitt, RPL – Hampton Fire/Rescue
    Co-Presenter: Erin Hannafin, RPL – Lakes Region Mutual Fire Aid
    Leadership Development
     CEU: 1
  • 10:00 AM – 11:00 AM  
    Protecting the PSAP from Cyber Attacks
    Location: Music City Center, 105
    Main Presenter: Sean Scott – SecuLore Solutions
    Cybersecurity for Public Safety Communications
     CEU: 1
  • 11:30 AM – 1:30 PM  
    Food For Thought Luncheon (Ticket Required)
    Location: Music City Center, Karl Dean Grand Ballroom
    Keynote Speaker: Amelia Rose Earhart
    Sponsored By 
     CEU: 1
  • 1:45 PM – 2:15 PM  
    Think Tank: Leading from Behind
    Location: Music City Center, Level 2 Foyer
    Presenter: Bonnie Jenkins – Palm Beach County Public Safety
  • 2:00 PM – 3:00 PM  
    11 Personality Risks That Can Undermine Your Success
    Location: Music City Center, 104 B-E
    Main Presenter: Nancy Parsons – CDR Companies, LLC
    Leadership Development
     CEU: 1
  • 2:00 PM – 3:00 PM  
    Domestic Violence: From the Phone Call to the Courtroom
    Location: Music City Center, 106
    Main Presenter: Jennifer Cacciapaglia, J.D. – City of Rockford
    Co-Presenter: Andrea Carlson – City of Rockford
    Co-Presenter: Alison Meason – Winnebago County State's Attorney's Office
    Frontline Telecommunicator
     CEU: 1
  • 2:00 PM – 3:00 PM  
    Hurricane Ian – Communications During and After Impact
    Location: Music City Center, 202 A-B
    Co-Presenter: Randy Kerr – First Responder Network Authority
    Co-Presenter: Bob Finney – Collier County Sheriff's Office
    Co-Presenter: Jason Matthews – Lake County Sheriff's Office
    Co-Presenter: Fred Scalera – AT&T FirstNet
    FirstNet: Transforming the Future of Emergency Communications- Repeat Session
     CEU: 1
  • 2:00 PM – 3:00 PM  
    Maximize Your Minutes: Drones as a First Responder
    Location: Music City Center, 101 D-E
    Main Presenter: Travis Hull – First Responder Network Authority
    Co-Presenter: Matt Sloane – Skyfire Consulting
    Co-Presenter: Chad Tillman – Huntsville Police Department
    Co-Presenter: Lt. Abrem Ayana – Brookhaven Police Department
    FirstNet: Transforming the Future of Emergency Communications
     CEU: 1
  • 2:00 PM – 3:00 PM  
    P25 Compliance Assessment Program
    Location: Music City Center, 207 C-D
    Co-Presenter: Sridhar Kowdley – Department of Homeland Security
    Co-Presenter: Don Root – APCO
    Radio and Wireless Communications Technologies
     CEU: 1
  • 2:00 PM – 3:00 PM  
    Safeguarding the National Capital Region’s Telecommunications
    Location: Music City Center, 101 A-C
    Main Presenter: Tom Gagnon – CISA
    Co-Presenter: Charles Guddemi – District of Columbia Homeland Security and Emergency Management Agency
    Co-Author: Mark Scott – District of Columbia Homeland Security and Emergency Management Agency
    Co-Presenter: Jim Bugel – FirstNet Built by AT&T
    Co-Presenter: Scott Breor – Cybersecurity and Infrastructure Security Agency (CISA)
    Emergency Preparedness, Response and Situational Awareness
     CEU: 1
  • 2:00 PM – 3:00 PM  
    Surviving the Change - Tech Changes in Your Center
    Location: Music City Center, 103
    Main Presenter: Jeanie Pharis, ENP, RPL, MS – Morgan County EMCD
    Communications Center Management
     CEU: 1
  • 2:00 PM – 3:00 PM  
    The Ground Truth: Perspectives of 9-1-1 Center Leaders
    Location: Music City Center, 207 A-B
    Main Presenter: Jeffrey Cohen – APCO International
    Co-Presenter: Heather McGaffin – D.C. Office of Unified Communications
    Co-Presenter: Kelle Hall, CPE – Town of Highland Park DPS, Texas
    Co-Presenter: Erika Wilson – City of Albuquerque
    Cutting Edge Developments
     CEU: 1
  • 2:00 PM – 3:00 PM  
    Unifying Cyber Security and Physical Security for your Emergency Communications Centers
    Location: Music City Center, 105
    Main Presenter: Cheryl Giggetts, MBA, CHS-III – CTA Consultants, LLC
    Co-Presenter: Mark Cady – CTA Consultants, LLC
    Co-Presenter: Ben Goldsmith – CTA Consultants LLC
    Cybersecurity for Public Safety Communications
     CEU: 1
  • 2:00 PM – 3:00 PM  
    When the Tables are Turned
    Location: Music City Center, 205
    Co-Presenter: Melanie Straeter – Las Vegas Fire & Rescue
    Co-Presenter: Wendy Lotman, JD – Las Vegas Fire and Rescue
    Wellness in the Emergency Communication Center
     CEU: 1
  • 2:00 PM – 4:00 PM  
    ECC Tour: Williamson County Public Safety Center Tour
    Location: Music City Center, Level 2 Parking Entrance
    Sponsored By 
  • 3:00 PM – 5:00 PM  
    ECC Tour: BNA’s Airport Communications Center Tour
    Location: Music City Center, Level 2 Parking Entrance
  • 3:30 PM – 4:30 PM  
    988 and 911 Working Together in South Carolina
    Location: Music City Center, 101 A-C
    Co-Presenter: Jason Fuqua – RapidDeploy
    Co-Presenter: Jennifer Piver – Mental Health America of Greenville County
    Emergency Preparedness, Response and Situational Awareness
     CEU: 1
  • 3:30 PM – 4:30 PM  
    Customer Service! Does It Really Belong in the ECC?
    Location: Music City Center, 202 A-B
    Main Presenter: Mark Spross, RPL, CPE – METCOM 9-1-1
    Co-Presenter: Grayson Gusa
    Frontline Telecommunicator- Repeat Session
     CEU: 1
  • 3:30 PM – 4:30 PM  
    FirstNet Connected Responder
    Location: Music City Center, 101 D-E
    Main Presenter: Kim Coleman Madsen – First Responder Network Authority
    Co-Presenter: Todd Early – FirstNet, Built with AT&T
    Co-Presenter: Officer Brock Brunson – Chicago Police Department
    FirstNet: Transforming the Future of Emergency Communications
     CEU: 1
  • 3:30 PM – 4:30 PM  
    Morale; The Good, the Bad and the Fixable!
    Location: Music City Center, 106
    Main Presenter: Tracy Eldridge, ENP – On Scene First
    Frontline Telecommunicator
     CEU: 1
  • 3:30 PM – 4:30 PM  
    P25 ISSI Myths Debunked
    Location: Music City Center, 207 C-D
    Main Presenter: Cheryl Giggetts, MBA, CHS-III – CTA Consultants, LLC
    Co-Presenter: Curtis Johnson – CTA Consultants, LLC
    Radio and Wireless Communications Technologies
     CEU: 1
  • 3:30 PM – 4:30 PM  
    Preparing Effective Grants and Other Proposals
    Location: Music City Center, 104 B-E
    Main Presenter: Janet Arrowood – The Write Source, Inc.
    Leadership Development
     CEU: 1
  • 3:30 PM – 4:30 PM  
    Quality Assurance for Training Coordinators & EMD Manager
    Location: Music City Center, 103
    Main Presenter: Dorothy Cave – APCO International
    Communications Center Management
     CEU: 1
  • 3:30 PM – 4:30 PM  
    Removing the Blindfold
    Location: Music City Center, 207 A-B
    Main Presenter: Sondra Wesley – Prepared
    Cutting Edge Developments
     CEU: 1
  • 3:30 PM – 4:30 PM  
    Telephony Denial of Service (TDOS) in 911
    Location: Music City Center, 105
    Main Presenter: Marc Cravens – Intrado
    Co-Presenter: John Snapp – Intrado Life and Safety
    Cybersecurity for Public Safety Communications
     CEU: 1
  • 3:30 PM – 4:30 PM  
    The Power of Peer Support for Leaders
    Location: Music City Center, 205
    Main Presenter: Ryan Dedmon, MA – 911 Training Institute
    Co-Presenter: Jim Marshall, MA – 911 Training Institute
    Wellness in the Emergency Communication Center
     CEU: 1
  • 3:30 PM – 4:30 PM  
    Using the Information Sharing Framework to Prepare 4 NG911
    Location: Music City Center, 102
    Co-Presenter: Rob Dew – CISA
    Co-Presenter: John Contestabile, MBA – Skyline Technology Solutions
    NG9-1-1 and Emerging Technologies
     CEU: 1
  • 6:00 PM – 9:00 PM  
    Connect & Celebrate Reception and Dinner (Ticket Required)
    Location: Music City Center, Karl Dean Ballroom
Back to Top