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Communications Center Management
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Repeat Session
Full Schedule
All Days
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Sun, Aug 6
Mon, Aug 7
Tue, Aug 8
Wed, Aug 9
Full Schedule
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Sunday, August 6, 2023
7:00 AM – 8:00 AM
Run/Walk Tour of Nashville – State Capital & Bicentennial Park
7:00 AM – 8:00 AM
Run/Walk Tour of Nashville – State Capital & Bicentennial Park
Location: Music City Center, Marty Dickens Terrace
7:00 AM – 6:00 PM
Registration & Member Voting
7:30 AM – 5:00 PM
Registration & Member Voting
Location: Music City Center, Exhibit Hall A
Sponsored By
8:00 AM – 11:00 AM
Chapter Leaders Training
8:00 AM – 11:00 AM
Chapter Leaders Training
Location: Music City Center, 201
8:00 AM – 11:00 AM
Institute Adcom Meeting
8:00 AM – 11:00 AM
Institute Adcom Meeting
Location: Omni Nashville, Gibson Boardroom
8:00 AM – 12:00 PM
AFC Adcom Meeting
8:00 AM – 12:00 PM
AFC Adcom Meeting
Location: Omni Nashville, Old Hickory
8:00 AM – 12:00 PM
APCO Editorial Committee Meeting
8:00 AM – 12:00 PM
APCO Editorial Committee Meeting
Location: Omni Nashville, Broadway Ballroom K
8:00 AM – 4:00 PM
APCO Store
8:00 AM – 4:00 PM
APCO Store
Location: Music City Center, Level 3 Lobby
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Music City Center, 213
8:45 AM – 9:15 AM
Think Tank: Be the Solution, or Be the Problem
8:45 AM – 9:15 AM
Think Tank: Be the Solution, or Be the Problem
Location: Music City Center, Level 2 Foyer
Presenter:
Jason Nettles, MS ENP CMCP
9:00 AM – 10:00 AM
Access to Critical Law Enforcement Datasets
9:00 AM – 10:00 AM
Access to Critical Law Enforcement Datasets
Location: Music City Center, 101 D-E
Main Presenter:
Charlotte Whitacre
– First Responder Network Authority
Co-Presenter:
Catherine Watson, MS
– FirstNet Program at AT&T
Co-Presenter:
Doug Campbell
– Alexandria Department of Emergency and Customer Communications
Co-Presenter:
William F. See
– FBI CJIS
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
9:00 AM – 10:00 AM
Active Assailant Update
9:00 AM – 10:00 AM
Active Assailant Update
Location: Music City Center, 101 A-C
Main Presenter:
Tony Harrison, Life Member, ENP
– The Public Safety Group
Emergency Preparedness, Response and Situational Awareness
CEU: 1
9:00 AM – 10:00 AM
Cell Phones are Listening – and So Are the Hackers
9:00 AM – 10:00 AM
Cell Phones are Listening – and So Are the Hackers
Location: Music City Center, 105
Main Presenter:
Megan Bixler, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
9:00 AM – 10:00 AM
Flight School for Communications Training Officers
9:00 AM – 10:00 AM
Flight School for Communications Training Officers
Location: Music City Center, 104 B-E
Main Presenter:
Patrice Coleman, MBA, RPL, ENP, CMCP
– Metropolitan Nashville Department of Emergency Communications
Leadership Development
CEU: 1
9:00 AM – 10:00 AM
How Inflation & Supply Chain Issues Impact a Radio Project
9:00 AM – 10:00 AM
How Inflation & Supply Chain Issues Impact a Radio Project
Location: Music City Center, 207 C-D
Main Presenter:
Nick Falgiatore, PE, ENP
– Mission Critical Partners
Radio and Wireless Communications Technologies
CEU: 1
9:00 AM – 10:00 AM
Preparing Your Next Gen 911 PSAP for Video Streaming
9:00 AM – 10:00 AM
Preparing Your Next Gen 911 PSAP for Video Streaming
Location: Music City Center, 102
Main Presenter:
Kevin Wattenbarger
– CentralSquare
Co-Presenter:
Jordan Witt
– CentralSquare Technologies
Co-Presenter:
Chris Carnahan
– South Metro Fire Rescue
Co-Presenter:
Jeff Carney
– Hamilton County Tennessee 911 Emergency Communications District
Co-Presenter:
Jeanie Pharis, ENP, RPL, MS
– Morgan County EMCD
NG9-1-1 and Emerging Technologies
CEU: 1
9:00 AM – 10:00 AM
Stay Interviews: Building Enthusiastic Stayers
9:00 AM – 10:00 AM
Stay Interviews: Building Enthusiastic Stayers
Location: Music City Center, 103
Main Presenter:
Roger D. Martin
– Missouri State Highway Patrol
Co-Presenter:
Dawn Moore
– Missouri State Highway Patrol
Communications Center Management
CEU: 1
9:00 AM – 10:00 AM
The Emotionally Effective Communicator
9:00 AM – 10:00 AM
The Emotionally Effective Communicator
Location: Music City Center, 106
Main Presenter:
Adam Timm
– The Healthy Dispatcher
Frontline Telecommunicator
CEU: 1
9:00 AM – 10:00 AM
The Power of Appreciation!
9:00 AM – 10:00 AM
The Power of Appreciation!
Location: Music City Center, 205
Main Presenter:
Doug E. Showalter
– SHOWALTER & COMPANY, INC.
Co-Presenter:
Leslie Whitham
– RAPID SOS
Wellness in the Emergency Communication Center
CEU: 1
9:00 AM – 10:00 AM
Travelling Dispatchers: Alternative Staffing Solution
9:00 AM – 10:00 AM
Travelling Dispatchers: Alternative Staffing Solution
Location: Music City Center, 207 A-B
Main Presenter:
Maureen Dieckmann
– Moetivations, Inc
Cutting Edge Developments
CEU: 1
10:30 AM – 11:30 AM
Breaking Down GIS Silos to Create Statewide Mapping & Data
10:30 AM – 11:30 AM
Breaking Down GIS Silos to Create Statewide Mapping & Data
Location: Music City Center, 102
Main Presenter:
Mike Sunseri
– Kentucky 911 Services Board
Co-Presenter:
David Lucas, ENP, GISP
– Mission Critical Partners
NG9-1-1 and Emerging Technologies
CEU: 1
10:30 AM – 11:30 AM
Building Better Training
10:30 AM – 11:30 AM
Building Better Training
Location: Music City Center, 103
Main Presenter:
Halcyon Frank, ENP
– Denise Amber Lee Foundation
Communications Center Management
CEU: 1
10:30 AM – 11:30 AM
De-Escalation: Controlling the Call, Not the Caller
10:30 AM – 11:30 AM
De-Escalation: Controlling the Call, Not the Caller
Location: Music City Center, 106
Main Presenter:
Robin Murray
– Association of Central Oklahoma Governments
Frontline Telecommunicator
CEU: 1
10:30 AM – 11:30 AM
Help for the Headset
10:30 AM – 11:30 AM
Help for the Headset
Location: Music City Center, 205
Main Presenter:
Shannon Polito, ENP
– Help For the Headset/Santa Clara County Communications
Wellness in the Emergency Communication Center
CEU: 1
10:30 AM – 11:30 AM
Hurricane Ian – Communications During and After Impact
10:30 AM – 11:30 AM
Hurricane Ian – Communications During and After Impact
Location: Music City Center, 101 D-E
Co-Presenter:
Doug Harder
– First Responder Network Authority
Co-Presenter:
Bob Finney
– Collier County Florida Sheriff’s Office
Co-Presenter:
Jason Matthews
– Lake County Sheriff's Office
Co-Presenter:
Shannon Browning, M.S. Justice Administration and Leadership
– AT&T FirstNet
Co-Presenter:
Fred Scalera
– AT&T FirstNet
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
10:30 AM – 11:30 AM
I Don't Have Ducks, I have Squirrels and I Can't Find Them!
10:30 AM – 11:30 AM
I Don't Have Ducks, I have Squirrels and I Can't Find Them!
Location: Music City Center, 104 B-E
Main Presenter:
Tracy Eldridge, ENP
– On Scene First
Leadership Development
CEU: 1
10:30 AM – 11:30 AM
Public Safety Threat Alliance: 2023 Cyber Threats Insight
10:30 AM – 11:30 AM
Public Safety Threat Alliance: 2023 Cyber Threats Insight
Location: Music City Center, 105
Main Presenter:
Jay Kaine, CISSP
– Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
10:30 AM – 11:30 AM
Situational Awareness for Managing Emergency Situations
10:30 AM – 11:30 AM
Situational Awareness for Managing Emergency Situations
Location: Music City Center, 101 A-C
Main Presenter:
Jason Burt
– L3Harris
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:30 AM – 11:30 AM
STAR: How to Dispatch Civilians to 9-1-1 Calls
10:30 AM – 11:30 AM
STAR: How to Dispatch Civilians to 9-1-1 Calls
Location: Music City Center, 207 A-B
Main Presenter:
Carleigh Sailon, LCSW, LAC
– Denver 9-1-1 Communications
Co-Presenter:
Jodi Slate, DEM
– Denver 9-1-1 Communications
Cutting Edge Developments
CEU: 1
10:30 AM – 11:30 AM
The Concept of Operating in a Virtual Environment
10:30 AM – 11:30 AM
The Concept of Operating in a Virtual Environment
Location: Music City Center, 207 C-D
Main Presenter:
Doug Campbell
– Alexandria Department of Emergency and Customer Communications
Co-Presenter:
Sheila Ragan
– CTA Consultants LLC
Radio and Wireless Communications Technologies
CEU: 1
10:30 AM – 11:30 AM
The Power of Appreciation!
10:30 AM – 11:30 AM
The Power of Appreciation!
Location: Music City Center, 202 A-B
Main Presenter:
Doug E. Showalter
– SHOWALTER & COMPANY, INC.
Co-Presenter:
Leslie Whitham
– RAPID SOS
Wellness in the Emergency Communication Center- Repeat Session
CEU: 1
11:30 AM – 12:30 PM
Georgia Chapter Meeting
11:30 AM – 12:30 PM
Georgia Chapter Meeting
Location: Music City Center, 201
12:00 PM – 2:00 PM
ECC Tour: Metropolitan Nashville Department of Emergency Communications Tour
12:00 PM – 2:00 PM
ECC Tour: Metropolitan Nashville Department of Emergency Communications Tour
Location: Music City Center, Level 2 Parking Entrance
Sponsored By
12:45 PM – 1:15 PM
Think Tank: Hiring out of the Box
12:45 PM – 1:15 PM
Think Tank: Hiring out of the Box
Location: Music City Center, Level 2 Foyer
Presenter:
Kelle Hall, CPE
– Town of Highland Park DPS, Texas
Presenter:
Melissa A. Alterio, M.S., CPE, RPL
– Cobb County (E911) Department of Emergency Communications
Presenter:
Tina Buneta, ENP CPE RPL
– Aurora911
Presenter:
Tim Martindale, Jr., CPE, RPL, CMCP
– Gallatin County 911
1:00 PM – 2:00 PM
15 Seconds in July Lessons from the Greenwood Mall Shooting
1:00 PM – 2:00 PM
15 Seconds in July Lessons from the Greenwood Mall Shooting
Location: Music City Center, 101 A-C
Main Presenter:
Heath A. Brant, RPL, CMCP
– Johnson County Public Safety Communications
Co-Presenter:
Travis N. DeVore, RPL, CPE
– IU Health LifeLine
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:00 PM – 2:00 PM
APCO RPL & CPE Programs: The Best Investment is in Yourself
1:00 PM – 2:00 PM
APCO RPL & CPE Programs: The Best Investment is in Yourself
Location: Music City Center, 104 B-E
Main Presenter:
Timothy Scanlon, Ed.D.
– APCO International, Inc.
Co-Presenter:
Steve Edwards, PhD
– APCO International, Inc.
Co-Presenter:
Gina Edmunds
– APCO International
Leadership Development
CEU: 1
1:00 PM – 2:00 PM
Courtroom Testimony for 9-1-1 First Responders
1:00 PM – 2:00 PM
Courtroom Testimony for 9-1-1 First Responders
Location: Music City Center, 106
Main Presenter:
Robbie McCormick, BAS, MSE, RPL, CPE, APCO Adjunct
– Cobb County Department of Emergency Communications
Frontline Telecommunicator
CEU: 1
1:00 PM – 2:00 PM
Enhancing Coverage: Bringing the FirstNet Network With You
1:00 PM – 2:00 PM
Enhancing Coverage: Bringing the FirstNet Network With You
Location: Music City Center, 101 D-E
Main Presenter:
Stephen Devine
– FirstNet, Built w/ AT&T
Co-Presenter:
Chuck Murph
– FirstNet Authority
Co-Presenter:
Eric Baker
– Texas Department of Public Safety
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
1:00 PM – 2:00 PM
How to Best Configure & Utilize your Call Center for P25 LMR
1:00 PM – 2:00 PM
How to Best Configure & Utilize your Call Center for P25 LMR
Location: Music City Center, 103
Main Presenter:
Stephen A. Nichols
– PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter:
Hermina Koshinski, PMP
– Pennsylvania State Police PA-STARNet system
Co-Presenter:
Scott Wright
– the Connecticut Department of Emergency Service and Public Protection
Co-Presenter:
Gregory A. Holcomb, ENP, RCDD, CCIO, CPM
– Lake County, FL Board of County Commissioners Office of Public Safety Support
Communications Center Management
CEU: 1
1:00 PM – 2:00 PM
I Don't Have Ducks, I have Squirrels and I Can't Find Them!
1:00 PM – 2:00 PM
I Don't Have Ducks, I have Squirrels and I Can't Find Them!
Location: Music City Center, 202 A-B
Main Presenter:
Tracy Eldridge, ENP
– On Scene First
Leadership Development- Repeat Session
CEU: 1
1:00 PM – 2:00 PM
Keeping it Real with Real Time Text: Concept Proven!
1:00 PM – 2:00 PM
Keeping it Real with Real Time Text: Concept Proven!
Location: Music City Center, 102
Main Presenter:
Christy Williams
– NCT9-1-1
Co-Presenter:
Toni D. Dunne, ENP
– Motorola Solutions
NG9-1-1 and Emerging Technologies
CEU: 1
1:00 PM – 2:00 PM
Program Management and Planning the Lifecycle of a Project
1:00 PM – 2:00 PM
Program Management and Planning the Lifecycle of a Project
Location: Music City Center, 207 C-D
Main Presenter:
Cheryl Giggetts, MBA, CHS-III
– CTA Consultants, LLC
Co-Presenter:
Miyah Boyd
– CTA Consultants LLC
Radio and Wireless Communications Technologies
CEU: 1
1:00 PM – 2:00 PM
Satellite as a Game Changer for Public Safety
1:00 PM – 2:00 PM
Satellite as a Game Changer for Public Safety
Location: Music City Center, 207 A-B
Main Presenter:
Adan Pope
– Intrado
Cutting Edge Developments
CEU: 1
1:00 PM – 2:00 PM
Surviving Dispatcher Stress On and Off the Job
1:00 PM – 2:00 PM
Surviving Dispatcher Stress On and Off the Job
Location: Music City Center, 205
Main Presenter:
Paige R. Young, APCO Health & Wellness committee member, APCO Editorial committee member, IN APCO Board Director
– Porter County 911 Center
Wellness in the Emergency Communication Center
CEU: 1
1:00 PM – 2:00 PM
Unique Cybersecurity Challenges for ECC's
1:00 PM – 2:00 PM
Unique Cybersecurity Challenges for ECC's
Location: Music City Center, 105
Main Presenter:
Catherine Watson, MS
– FirstNet Program at AT&T
Cybersecurity for Public Safety Communications
CEU: 1
1:00 PM – 2:00 PM
Washington Chapter Meeting
1:00 PM – 2:00 PM
Washington Chapter Meeting
Location: Music City Center, 201
2:00 PM – 5:00 PM
AFC Lab (Local Advisors Only)
2:00 PM – 5:00 PM
AFC Lab (Local Advisors Only)
Location: Music City Center, 208
Sponsored By
2:30 PM – 3:30 PM
Are you an effective team?
2:30 PM – 3:30 PM
Are you an effective team?
Location: Music City Center, 104 B-E
Main Presenter:
Andre Jones, PhD, MPA, MS, CPE, ENP
– Hamad Medical Corporation, Ambulance Service
Leadership Development
CEU: 1
2:30 PM – 3:30 PM
ASAP to the ECC: Bypassing the Alarm Call-Taking Process
2:30 PM – 3:30 PM
ASAP to the ECC: Bypassing the Alarm Call-Taking Process
Location: Music City Center, 103
Main Presenter:
Bill Hobgood
– City of Richmond VA. DIT Public Safety Team
Co-Presenter:
Dianne Flanagan, MBA, ENP
– Collier County Sheriffs Office
Co-Presenter:
Robert Turner
– CommSys Inc
Co-Presenter:
John Reynolds, RPL
– Metro Nashville/Davidson County Emergency Communications Center
Communications Center Management
CEU: 1
2:30 PM – 3:30 PM
Colorado Chapter Meeting
2:30 PM – 3:30 PM
Colorado Chapter Meeting
Location: Music City Center, 201
2:30 PM – 3:30 PM
Courtroom Testimony for 9-1-1 First Responders
2:30 PM – 3:30 PM
Courtroom Testimony for 9-1-1 First Responders
Location: Music City Center, 202 A-B
Main Presenter:
Robbie McCormick, BAS, MSE, RPL, CPE, APCO Adjunct
– Cobb County Department of Emergency Communications
Frontline Telecommunicator- Repeat Session
CEU: 1
2:30 PM – 3:30 PM
Debrief: Military Jet Crash in Residential Neighborhood
2:30 PM – 3:30 PM
Debrief: Military Jet Crash in Residential Neighborhood
Location: Music City Center, 101 A-C
Main Presenter:
J.T. Manoushagian, MS, LCC
– Lake Worth Police Department
Co-Presenter:
Whitney Moore, MS
– Lake Worth Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:30 PM – 3:30 PM
Dissecting Ransomware Attacks on Public Safety
2:30 PM – 3:30 PM
Dissecting Ransomware Attacks on Public Safety
Location: Music City Center, 105
Main Presenter:
Pranshu Bajpai, PhD
– Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
2:30 PM – 3:30 PM
Doing Time in Dispatch
2:30 PM – 3:30 PM
Doing Time in Dispatch
Location: Music City Center, 106
Main Presenter:
Doug E. Showalter
– SHOWALTER & COMPANY, INC.
Co-Presenter:
Leslie Whitham
– RAPID SOS
Frontline Telecommunicator
CEU: 1
2:30 PM – 3:30 PM
Enhancing Situational Awareness in the ECC
2:30 PM – 3:30 PM
Enhancing Situational Awareness in the ECC
Location: Music City Center, 101 D-E
Main Presenter:
Charles Hardnett
– First Responder Network Authority
Co-Presenter:
Ben Lawrence
– State of Colorado Center of Excellence for Advanced Technology Aerial Firefighting
Co-Presenter:
Eric Baker
– Texas Department of Public Safety
Co-Presenter:
Kevin Biegert
– Jefferson County Communications Center Authority
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:30 PM – 3:30 PM
Overcoming Resistance to Change
2:30 PM – 3:30 PM
Overcoming Resistance to Change
Location: Music City Center, 205
Main Presenter:
Kathy Gruver, PhD, ACC
– KathyGruver, speaker
Wellness in the Emergency Communication Center
CEU: 1
2:30 PM – 3:30 PM
P25 for the Future: New Standards, Interop, & Security
2:30 PM – 3:30 PM
P25 for the Future: New Standards, Interop, & Security
Location: Music City Center, 207 C-D
Main Presenter:
Stephen A. Nichols
– PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter:
Scott Wright
– the Connecticut Department of Emergency Service and Public Protection
Co-Presenter:
Andy Davis
– Motorola Solutions
Co-Presenter:
James Downes
– DHS CISA
Co-Presenter:
Jeremy Elder
– L3Harris Technologies
Radio and Wireless Communications Technologies
CEU: 1
2:30 PM – 3:30 PM
Slack for Public Safety Operations
2:30 PM – 3:30 PM
Slack for Public Safety Operations
Location: Music City Center, 207 A-B
Main Presenter:
Sabih Khan, MA
– Salesforce
Co-Presenter:
Reid Serozi
– Slack
Cutting Edge Developments
CEU: 1
2:30 PM – 3:30 PM
Using Waze Data to Improve Emergency Response
2:30 PM – 3:30 PM
Using Waze Data to Improve Emergency Response
Location: Music City Center, 102
Co-Presenter:
Minh Le, MSCE, PMP, PE
– Texas A&M Transportation Institute
Co-Presenter:
Christy L. Williams
– NCT9-1-1
NG9-1-1 and Emerging Technologies
CEU: 1
4:00 PM – 5:00 PM
First General Business Session
4:00 PM – 5:00 PM
First General Business Session
Location: Music City Center, Davidson Ballroom
5:15 PM – 6:15 PM
Corporate Partner and Conference Sponsor Reception (Invitation Only)
5:15 PM – 6:15 PM
Corporate Partner and Conference Sponsor Reception (Invitation Only)
Location: Omni Nashville, Cumberland 5-6
5:30 PM – 7:00 PM
New Attendee Reception (Invitation Only)
5:30 PM – 7:00 PM
New Attendee Reception (Invitation Only)
Location: Omni Nashville, Broadway Ballroom A-E
Sponsored By
6:30 PM – 7:30 PM
International Welcome Reception (Invitation Only)
6:30 PM – 7:30 PM
International Welcome Reception (Invitation Only)
Location: Omni Nashville, Broadway Ballroom G
Sponsored By
7:00 PM – 9:00 PM
CPE Alumni Reception (Invitation Only)
7:00 PM – 9:00 PM
CPE Alumni Reception (Invitation Only)
Location: Omni Nashville, Broadway Ballroom H
Sponsored By
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