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Communications Center Management
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Repeat Session
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Monday, August 7, 2023
8:30 AM – 10:00 AM
Opening General Session & Keynote Address
8:30 AM – 10:00 AM
Opening General Session & Keynote Address
Location: Music City Center, Karl Dean Grand Ballroom
Keynote Speaker:
Rob O'Neill
Sponsored By
CEU: 1
2:00 PM – 3:00 PM
15 Seconds in July Lessons from the Greenwood Mall Shooting
2:00 PM – 3:00 PM
15 Seconds in July Lessons from the Greenwood Mall Shooting
Location: Music City Center, 202 A-B
Main Presenter:
Heath A. Brant, RPL, CMCP
– Johnson County Public Safety Communications
Co-Presenter:
Travis N. DeVore, RPL, CPE
– IU Health LifeLine
Emergency Preparedness, Response and Situational Awareness- Repeat Session
CEU: 1
2:00 PM – 3:00 PM
5G: Beyond the Hype
2:00 PM – 3:00 PM
5G: Beyond the Hype
Location: Music City Center, 207 C-D
Main Presenter:
Jerry Gard
– Motorola Solutions
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
Active Shooter: Dispatching in the Line of Fire
2:00 PM – 3:00 PM
Active Shooter: Dispatching in the Line of Fire
Location: Music City Center, 106
Main Presenter:
Andrea Fox
– WCCCA (Washington County Consolidated Communications Agency)
Frontline Telecommunicator
CEU: 1
2:00 PM – 3:00 PM
Active Threat: STEM School Shooting, A Case Study
2:00 PM – 3:00 PM
Active Threat: STEM School Shooting, A Case Study
Location: Music City Center, 101 A-C
Main Presenter:
Angie Johnson, EMD-Q, EFD-Q, CTO
– South Metro Fire Emergency Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:00 PM – 3:00 PM
FirstNet Health and Wellness Coalition White Paper: A Call for Wellness Solutions across PSAPs
2:00 PM – 3:00 PM
FirstNet Health and Wellness Coalition White Paper: A Call for Wellness Solutions across PSAPs
Location: Music City Center, 101 D-E
Main Presenter:
Anna Fitch Courie
– FirstNet Built by AT&T
Co-Presenter:
April Heinze
– NENA
Co-Presenter:
Mark Spross, RPL, CPE
– METCOM 9-1-1
Co-Presenter:
Chris Fisher
– Safety/Communications Center (CSCC) Dept., Seattle, WA
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:00 PM – 3:00 PM
How to Catch a Virus and Other USB Device Blunders
2:00 PM – 3:00 PM
How to Catch a Virus and Other USB Device Blunders
Location: Music City Center, 105
Main Presenter:
Megan Bixler, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM – 3:00 PM
How to Have that Difficult Conversation
2:00 PM – 3:00 PM
How to Have that Difficult Conversation
Location: Music City Center, 104 B-E
Main Presenter:
Stephen J. Johnson, MA, CMCP
– Cambridge Emergency Communications
Leadership Development
CEU: 1
2:00 PM – 3:00 PM
Internal Conflict Resolution in the PSAP
2:00 PM – 3:00 PM
Internal Conflict Resolution in the PSAP
Location: Music City Center, 103
Main Presenter:
Brian Battles, ENP, MSML SPSC
– St. Louis County Police Department
Communications Center Management
CEU: 1
2:00 PM – 3:00 PM
Solving the Unverified Alarm Notifications Puzzle
2:00 PM – 3:00 PM
Solving the Unverified Alarm Notifications Puzzle
Location: Music City Center, 207 A-B
Co-Presenter:
Bob Finney
– Collier County Florida Sheriff’s Office
Co-Presenter:
Frank Fernandez
– BluePrints 4 Safety Strategies Group
Co-Presenter:
John Chiaramonte
– Mission Critical Partners
Cutting Edge Developments
CEU: 1
2:00 PM – 3:00 PM
Update from NTIA
2:00 PM – 3:00 PM
Update from NTIA
Location: Music City Center, 102
Main Presenter:
Michael Dame, MPA
– NTIA Office of Public Safety Communications
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM – 3:00 PM
Welcome to the Thunderdome, Supporting Your Staff
2:00 PM – 3:00 PM
Welcome to the Thunderdome, Supporting Your Staff
Location: Music City Center, 205
Main Presenter:
Shannon M. White
– Chesterfield Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
1st Party Suicidal Callers: Let's Talk About It
3:30 PM – 4:30 PM
1st Party Suicidal Callers: Let's Talk About It
Location: Music City Center, 106
Main Presenter:
Kelly Chess, CTO
– Jefferson County 911 Emergency Communications
Frontline Telecommunicator
CEU: 1
3:30 PM – 4:30 PM
APCO Standards in Action
3:30 PM – 4:30 PM
APCO Standards in Action
Location: Music City Center, 103
Main Presenter:
Mindy Conner Adams, CPE, RPL, ENP
– APCO International
Communications Center Management
CEU: 1
3:30 PM – 4:30 PM
Are You Prepared: A World Cup Qatar 2022 Story
3:30 PM – 4:30 PM
Are You Prepared: A World Cup Qatar 2022 Story
Location: Music City Center, 101 A-C
Main Presenter:
Andre Jones, PhD, MPA, MS, CPE, ENP
– Hamad Medical Corporation, Ambulance Service
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
Build or Join? Best Radio System Option for My Agency
3:30 PM – 4:30 PM
Build or Join? Best Radio System Option for My Agency
Location: Music City Center, 207 C-D
Main Presenter:
Brad Barber
– Federal Engineering, Inc.
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM – 4:30 PM
Elevating & Empowering Female Leaders To Rise
3:30 PM – 4:30 PM
Elevating & Empowering Female Leaders To Rise
Location: Music City Center, 104 B-E
Main Presenter:
Kimberly Ann Miller, PhD and 20+ years in public safety
– Kimberly A. Miller & Associates, LLC
Leadership Development
CEU: 1
3:30 PM – 4:30 PM
Getting Creative with ECC Staffing and Working from Home
3:30 PM – 4:30 PM
Getting Creative with ECC Staffing and Working from Home
Location: Music City Center, 102
Co-Presenter:
Jacob Saur, ENP
– Arlington County Department of Public Safety Communications and Emergency Management
Co-Presenter:
Todd Komanetsky
NG9-1-1 and Emerging Technologies
CEU: 1
3:30 PM – 4:30 PM
Legislative and Regulatory Issues Impacting APCO Members
3:30 PM – 4:30 PM
Legislative and Regulatory Issues Impacting APCO Members
Location: Music City Center, 207 A-B
Main Presenter:
Mark Reddish
– Association of Public-Safety Communications Officials (APCO) International
Cutting Edge Developments
CEU: 1
3:30 PM – 4:30 PM
NextGen Telecommunicators and Mission Critical Services
3:30 PM – 4:30 PM
NextGen Telecommunicators and Mission Critical Services
Location: Music City Center, 101 D-E
Main Presenter:
Jennifer Harder, PhD
– First Responder Network Authority
Co-Presenter:
Brian Zierlein
– Boulder County Sheriff's Office
Co-Presenter:
Brittney Niblett
– SunComm 911 Communications
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:30 PM – 4:30 PM
The Evolving Cyber Landscape - NG911 and Hosted Solutions
3:30 PM – 4:30 PM
The Evolving Cyber Landscape - NG911 and Hosted Solutions
Location: Music City Center, 105
Main Presenter:
Jamie Ginn, PhD hc
– OTM Cyber
Co-Presenter:
Devin Lukomski
– OTM Cyber
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM – 4:30 PM
The Real First Responders: PTSD, Trauma & Self-Care
3:30 PM – 4:30 PM
The Real First Responders: PTSD, Trauma & Self-Care
Location: Music City Center, 205
Main Presenter:
Tricia A. Knoles
– Kent State Police Department
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
Travelling Dispatchers: Alternative Staffing Solution
3:30 PM – 4:30 PM
Travelling Dispatchers: Alternative Staffing Solution
Location: Music City Center, 202 A-B
Main Presenter:
Maureen Dieckmann
– Moetivations, Inc
Cutting Edge Developments- Repeat Session
CEU: 1
