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Communications Center Management
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Repeat Session
Full Schedule
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Sun, Aug 6
Mon, Aug 7
Tue, Aug 8
Wed, Aug 9
Full Schedule
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Monday, August 7, 2023
7:00 AM – 7:45 AM
Mindful Stretching Session
7:00 AM – 7:45 AM
Mindful Stretching Session
Location: Omni Nashville, Legends Ballroom E-F
7:00 AM – 6:00 PM
Registration & Member Voting
7:00 AM – 4:30 PM
Registration & Member Voting
Location: Music City Center, Exhibit Hall A
Sponsored By
7:15 AM – 8:15 AM
2023 RPL Graduate Breakfast (Invitation Only)
7:15 AM – 8:15 AM
2023 RPL Graduate Breakfast (Invitation Only)
Location: Omni Nashville, Legends Ballroom A
7:30 AM – 8:15 AM
ECC Award Winner Breakfast (Invitation Only)
7:30 AM – 8:15 AM
ECC Award Winner Breakfast (Invitation Only)
Location: Music City Center, 207 A-B
7:30 AM – 5:00 PM
AFC Lab (Local Advisors Only)
7:30 AM – 5:00 PM
AFC Lab (Local Advisors Only)
Location: Music City Center, 208
Sponsored By
8:00 AM – 4:00 PM
APCO Store
8:00 AM – 4:00 PM
APCO Store
Location: Music City Center, Level 3 Lobby
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Music City Center, 213
8:30 AM – 10:00 AM
Opening General Session & Keynote Address
8:30 AM – 10:00 AM
Opening General Session & Keynote Address
Location: Music City Center, Karl Dean Grand Ballroom
Keynote Speaker:
Rob O'Neill
Sponsored By
CEU: 1
10:00 AM – 11:00 AM
Keynote Meet & Greet with Rob O'Neill
10:00 AM – 11:00 AM
Keynote Meet & Greet with Rob O'Neill
Location: Music City Center, Exhibit Hall 837
10:00 AM – 11:00 AM
Oklahoma Chapter Meeting
10:00 AM – 11:00 AM
Oklahoma Chapter Meeting
Location: Music City Center, 201
10:00 AM – 4:00 PM
Blood Drive
10:00 AM – 4:00 PM
Blood Drive
Location: Exhibit Hall 2201
10:00 AM – 5:00 PM
APCO Exhibit Hall
10:00 AM – 5:00 PM
APCO Exhibit Hall
Location: Music City Center, Level 3 Exhibit Hall
10:00 AM – 5:00 PM
Headshot Lounge
10:00 AM – 5:00 PM
Headshot Lounge
Location: Exhibit Hall 2004
10:30 AM – 11:00 AM
FirstNet: Providing Backup To Your ECC
10:30 AM – 11:00 AM
FirstNet: Providing Backup To Your ECC
Location: Exhibit Hall 2235
Presenter:
Stephen Devine
– FirstNet, Built w/ AT&T
Presentation Theater
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nashville International Airport (BNA) K9 Division"
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nashville International Airport (BNA) K9 Division"
Location: Exhibit Hall 200
10:30 AM – 11:30 AM
The 2nd 100 Days: It Will Get Worse Before It Gets Better
10:30 AM – 11:30 AM
The 2nd 100 Days: It Will Get Worse Before It Gets Better
Location: Exhibit Hall 541
Presenter:
Melissa A. Alterio, M.S., CPE, RPL
– Cobb County (E911) Department of Emergency Communications
Career Advancement Center
CEU: 1
11:00 AM – 12:00 PM
APCO IntelliComm Live Demo
11:00 AM – 12:00 PM
APCO IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
11:00 AM – 12:00 PM
IntelliComm Live Demo
11:00 AM – 12:00 PM
IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
11:00 AM – 12:00 PM
Western Regional Consortium
11:00 AM – 12:00 PM
Western Regional Consortium
Location: Music City Center, 201
11:15 AM – 11:45 AM
APCO’s Vision for NG9-1-1 and Resources to Help ECCs Prepare
11:15 AM – 11:45 AM
APCO’s Vision for NG9-1-1 and Resources to Help ECCs Prepare
Location: Exhibit Hall 2235
Main Presenter:
Mel Maier
– APCO International
Co-Presenter:
Jeffrey Cohen
– APCO International
Presentation Theater
11:30 AM – 12:15 PM
K9 Dog Demostrations - "Tennessee Bureau of Investigations"
11:30 AM – 12:15 PM
K9 Dog Demostrations - "Tennessee Bureau of Investigations"
Location: Exhibit Hall 200
11:45 AM – 12:45 PM
What ECC Leaders Need to Keep, Stop and Start Doing!
11:45 AM – 12:45 PM
What ECC Leaders Need to Keep, Stop and Start Doing!
Location: Exhibit Hall 541
Presenter:
Tracy Eldridge, ENP
– On Scene First
Career Advancement Center
CEU: 1
12:00 PM – 12:10 PM
Free Institute Online Course Drawing
12:00 PM – 12:10 PM
Free Institute Online Course Drawing
Location: Music City Center, Exhibit Hall 837
12:00 PM – 12:30 PM
A Mile in Their Shoes, A Day in their Gloves: Five Things to Know about Public Safety and How They Engage with Technology
12:00 PM – 12:30 PM
A Mile in Their Shoes, A Day in their Gloves: Five Things to Know about Public Safety and How They Engage with Technology
Location: Exhibit Hall 2235
Presenter:
Jennifer Harder, PhD
– First Responder Network Authority
Presenter:
Travis Hull
– First Responder Network Authority
Presentation Theater
12:00 PM – 2:00 PM
AFC Advisor Luncheon (Invitation Only)
12:00 PM – 2:00 PM
AFC Advisor Luncheon (Invitation Only)
Location: Palm Restaurant, Sallo de Ballo Room
Sponsored By
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Bureau of Alcohol, Tobacco, Firearms & Explosives"
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Bureau of Alcohol, Tobacco, Firearms & Explosives"
Location: Exhibit Hall 200
12:45 PM – 1:15 PM
Verizon Frontline: Delivering on the Promise of 5G
12:45 PM – 1:15 PM
Verizon Frontline: Delivering on the Promise of 5G
Location: Exhibit Hall 2235
Presenter:
Anthony Battista
– Verizon Frontline
Presenter:
Jake Hayes
– Verizon Frontline
Presentation Theater
1:00 PM – 2:00 PM
Illinois Chapter Meeting
1:00 PM – 2:00 PM
Illinois Chapter Meeting
Location: Music City Center, 201
1:00 PM – 2:00 PM
WHO You Know is as Important as What You Know
1:00 PM – 2:00 PM
WHO You Know is as Important as What You Know
Location: Exhibit Hall 541
Presenter:
Amy Marion, ENP
– RapidSOS
Career Advancement Center
CEU: 1
1:30 PM – 2:00 PM
Next Gen Interoperability: LMR- LTE Interworking
1:30 PM – 2:00 PM
Next Gen Interoperability: LMR- LTE Interworking
Location: Exhibit Hall 2235
Presenter:
Andrew Hernandez
– L3Harris Technologies
Presentation Theater
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Metro Nashville Police Department"
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Metro Nashville Police Department"
Location: Exhibit Hall 200
2:00 PM – 2:10 PM
Expo Quest Drawing
2:00 PM – 2:10 PM
Expo Quest Drawing
Location: Music City Center, Exhibit Hall 837
2:00 PM – 2:30 PM
Think Tank: Eat, Sleep & Stretch to a Healthier You
2:00 PM – 2:30 PM
Think Tank: Eat, Sleep & Stretch to a Healthier You
Location: Music City Center, Level 2 Foyer
Presenter:
Erica L. Walsh, MBA, CPM
– Columbus Regional Airport Authority
2:00 PM – 3:00 PM
15 Seconds in July Lessons from the Greenwood Mall Shooting
2:00 PM – 3:00 PM
15 Seconds in July Lessons from the Greenwood Mall Shooting
Location: Music City Center, 202 A-B
Main Presenter:
Heath A. Brant, RPL, CMCP
– Johnson County Public Safety Communications
Co-Presenter:
Travis N. DeVore, RPL, CPE
– IU Health LifeLine
Emergency Preparedness, Response and Situational Awareness- Repeat Session
CEU: 1
2:00 PM – 3:00 PM
5G: Beyond the Hype
2:00 PM – 3:00 PM
5G: Beyond the Hype
Location: Music City Center, 207 C-D
Main Presenter:
Jerry Gard
– Motorola Solutions
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
Active Shooter: Dispatching in the Line of Fire
2:00 PM – 3:00 PM
Active Shooter: Dispatching in the Line of Fire
Location: Music City Center, 106
Main Presenter:
Andrea Fox
– WCCCA (Washington County Consolidated Communications Agency)
Frontline Telecommunicator
CEU: 1
2:00 PM – 3:00 PM
Active Threat: STEM School Shooting, A Case Study
2:00 PM – 3:00 PM
Active Threat: STEM School Shooting, A Case Study
Location: Music City Center, 101 A-C
Main Presenter:
Angie Johnson, EMD-Q, EFD-Q, CTO
– South Metro Fire Emergency Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:00 PM – 3:00 PM
APCO IntelliComm Live Demo
2:00 PM – 3:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 837
2:00 PM – 3:00 PM
FirstNet Health and Wellness Coalition White Paper: A Call for Wellness Solutions across PSAPs
2:00 PM – 3:00 PM
FirstNet Health and Wellness Coalition White Paper: A Call for Wellness Solutions across PSAPs
Location: Music City Center, 101 D-E
Main Presenter:
Anna Fitch Courie
– FirstNet Built by AT&T
Co-Presenter:
April Heinze
– NENA
Co-Presenter:
Mark Spross, RPL, CPE
– METCOM 9-1-1
Co-Presenter:
Chris Fisher
– Safety/Communications Center (CSCC) Dept., Seattle, WA
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:00 PM – 3:00 PM
How to Catch a Virus and Other USB Device Blunders
2:00 PM – 3:00 PM
How to Catch a Virus and Other USB Device Blunders
Location: Music City Center, 105
Main Presenter:
Megan Bixler, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM – 3:00 PM
How to Have that Difficult Conversation
2:00 PM – 3:00 PM
How to Have that Difficult Conversation
Location: Music City Center, 104 B-E
Main Presenter:
Stephen J. Johnson, MA, CMCP
– Cambridge Emergency Communications
Leadership Development
CEU: 1
2:00 PM – 3:00 PM
IntelliComm Live Demo
2:00 PM – 3:00 PM
IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
2:00 PM – 3:00 PM
Internal Conflict Resolution in the PSAP
2:00 PM – 3:00 PM
Internal Conflict Resolution in the PSAP
Location: Music City Center, 103
Main Presenter:
Brian Battles, ENP, MSML SPSC
– St. Louis County Police Department
Communications Center Management
CEU: 1
2:00 PM – 3:00 PM
Solving the Unverified Alarm Notifications Puzzle
2:00 PM – 3:00 PM
Solving the Unverified Alarm Notifications Puzzle
Location: Music City Center, 207 A-B
Co-Presenter:
Bob Finney
– Collier County Florida Sheriff’s Office
Co-Presenter:
Frank Fernandez
– BluePrints 4 Safety Strategies Group
Co-Presenter:
John Chiaramonte
– Mission Critical Partners
Cutting Edge Developments
CEU: 1
2:00 PM – 3:00 PM
Update from NTIA
2:00 PM – 3:00 PM
Update from NTIA
Location: Music City Center, 102
Main Presenter:
Michael Dame, MPA
– NTIA Office of Public Safety Communications
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM – 3:00 PM
Welcome to the Thunderdome, Supporting Your Staff
2:00 PM – 3:00 PM
Welcome to the Thunderdome, Supporting Your Staff
Location: Music City Center, 205
Main Presenter:
Shannon M. White
– Chesterfield Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
2:15 PM – 2:45 PM
Real-world Interoperability in Public Safety
2:15 PM – 2:45 PM
Real-world Interoperability in Public Safety
Location: Exhibit Hall 2235
Presenter:
Jordan Witt
– CentralSquare Technologies
Presenter:
Scott Panacek
– CentralSquare Technologies
Presentation Theater
2:15 PM – 3:15 PM
Second Banana: The Best Part of My Resume
2:15 PM – 3:15 PM
Second Banana: The Best Part of My Resume
Location: Exhibit Hall 541
Presenter:
Robbie McCormick, BAS, MSE, RPL, CPE, APCO Adjunct
– Cobb County Department of Emergency Communications
Career Advancement Center
CEU: 1
2:30 PM – 3:15 PM
K9 Dog Demonstrations - "Williamson County Sheriff's Office"
2:30 PM – 3:15 PM
K9 Dog Demonstrations - "Williamson County Sheriff's Office"
Location: Exhibit Hall 200
3:00 PM – 3:10 PM
Free Institute Online Course Drawing
3:00 PM – 3:10 PM
Free AFC Licensing Services Drawing
Location: Music City Center, Exhibit Hall 837
3:00 PM – 3:30 PM
AI-Based Audio Translation in Emergency Call Centers
3:00 PM – 3:30 PM
AI-Based Audio Translation in Emergency Call Centers
Location: Exhibit Hall 2235
Presenter:
Alex Dizengof
– Carbyne
Presentation Theater
3:00 PM – 4:00 PM
Indiana Chapter Meeting
3:00 PM – 4:00 PM
Indiana Chapter Meeting
Location: Music City Center, 201
3:30 PM – 4:30 PM
1st Party Suicidal Callers: Let's Talk About It
3:30 PM – 4:30 PM
1st Party Suicidal Callers: Let's Talk About It
Location: Music City Center, 106
Main Presenter:
Kelly Chess, CTO
– Jefferson County 911 Emergency Communications
Frontline Telecommunicator
CEU: 1
3:30 PM – 4:30 PM
APCO Standards in Action
3:30 PM – 4:30 PM
APCO Standards in Action
Location: Music City Center, 103
Main Presenter:
Mindy Conner Adams, CPE, RPL, ENP
– APCO International
Communications Center Management
CEU: 1
3:30 PM – 4:30 PM
Are You Prepared: A World Cup Qatar 2022 Story
3:30 PM – 4:30 PM
Are You Prepared: A World Cup Qatar 2022 Story
Location: Music City Center, 101 A-C
Main Presenter:
Andre Jones, PhD, MPA, MS, CPE, ENP
– Hamad Medical Corporation, Ambulance Service
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
Build or Join? Best Radio System Option for My Agency
3:30 PM – 4:30 PM
Build or Join? Best Radio System Option for My Agency
Location: Music City Center, 207 C-D
Main Presenter:
Brad Barber
– Federal Engineering, Inc.
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM – 4:30 PM
Collaborative Leadership: Promoting Cooperation and Communication in Public Safety Organizations
3:30 PM – 4:30 PM
Collaborative Leadership: Promoting Cooperation and Communication in Public Safety Organizations
Location: Exhibit Hall 541
Presenter:
D. Jeremy DeMar, MA, CPE, ENP
– Intrado
Career Advancement Center
CEU: 1
3:30 PM – 4:30 PM
Elevating & Empowering Female Leaders To Rise
3:30 PM – 4:30 PM
Elevating & Empowering Female Leaders To Rise
Location: Music City Center, 104 B-E
Main Presenter:
Kimberly Ann Miller, PhD and 20+ years in public safety
– Kimberly A. Miller & Associates, LLC
Leadership Development
CEU: 1
3:30 PM – 4:30 PM
Getting Creative with ECC Staffing and Working from Home
3:30 PM – 4:30 PM
Getting Creative with ECC Staffing and Working from Home
Location: Music City Center, 102
Co-Presenter:
Jacob Saur, ENP
– Arlington County Department of Public Safety Communications and Emergency Management
Co-Presenter:
Todd Komanetsky
NG9-1-1 and Emerging Technologies
CEU: 1
3:30 PM – 4:30 PM
Legislative and Regulatory Issues Impacting APCO Members
3:30 PM – 4:30 PM
Legislative and Regulatory Issues Impacting APCO Members
Location: Music City Center, 207 A-B
Main Presenter:
Mark Reddish
– Association of Public-Safety Communications Officials (APCO) International
Cutting Edge Developments
CEU: 1
3:30 PM – 4:30 PM
NextGen Telecommunicators and Mission Critical Services
3:30 PM – 4:30 PM
NextGen Telecommunicators and Mission Critical Services
Location: Music City Center, 101 D-E
Main Presenter:
Jennifer Harder, PhD
– First Responder Network Authority
Co-Presenter:
Brian Zierlein
– Boulder County Sheriff's Office
Co-Presenter:
Brittney Niblett
– SunComm 911 Communications
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:30 PM – 4:30 PM
The Evolving Cyber Landscape - NG911 and Hosted Solutions
3:30 PM – 4:30 PM
The Evolving Cyber Landscape - NG911 and Hosted Solutions
Location: Music City Center, 105
Main Presenter:
Jamie Ginn, PhD hc
– OTM Cyber
Co-Presenter:
Devin Lukomski
– OTM Cyber
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM – 4:30 PM
The Real First Responders: PTSD, Trauma & Self-Care
3:30 PM – 4:30 PM
The Real First Responders: PTSD, Trauma & Self-Care
Location: Music City Center, 205
Main Presenter:
Tricia A. Knoles
– Kent State Police Department
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
Travelling Dispatchers: Alternative Staffing Solution
3:30 PM – 4:30 PM
Travelling Dispatchers: Alternative Staffing Solution
Location: Music City Center, 202 A-B
Main Presenter:
Maureen Dieckmann
– Moetivations, Inc
Cutting Edge Developments- Repeat Session
CEU: 1
3:45 PM – 4:15 PM
The Future of Emergency Response: Life-saving, Life-Changing Technology Powered by the Right Data, the Right Place, at the Right Time
3:45 PM – 4:15 PM
The Future of Emergency Response:Life-saving, Life-Changing Technology Powered by the Right Data, the Right Place, at the Right Time
Location: Exhibit Hall 2235
Presenter:
Steve Raucher
– RapidDeploy
Presenter:
Michele Abbott
– KS911 Coordinating Council
Presenter:
Troy Briggs
Presentation Theater
4:00 PM – 4:10 PM
Free Institute Online Course Drawing
4:00 PM – 4:10 PM
Free Institute Online Course Drawing
Location: Music City Center, Exhibit Hall 837
4:00 PM – 5:00 PM
APCO IntelliComm Live Demo
4:00 PM – 5:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 837
4:00 PM – 5:00 PM
IntelliComm Live Demo
4:00 PM – 5:00 PM
IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
4:00 PM – 5:00 PM
Project 25 CAP Quarterly Open Meeting
4:00 PM – 5:00 PM
Project 25 CAP Quarterly Open Meeting
Location: Omni Nashville, Cumberland 3
4:00 PM – 6:00 PM
ECC Tour: Metropolitan Nashville Department of Emergency Communications Tour
4:00 PM – 6:00 PM
ECC Tour: Metropolitan Nashville Department of Emergency Communications Tour
Location: Music City Center, Level 2 Parking Entrance
Sponsored By
4:30 PM – 5:00 PM
Protecting and Enhancing the Data Locked in Your Systems
4:30 PM – 5:00 PM
Protecting and Enhancing the Data Locked in Your Systems
Location: Exhibit Hall 2235
Presenter:
Frank Arico
– Mission Critical Partners
Presentation Theater
5:00 PM – 6:00 PM
Atlantic Chapter Meeting
5:00 PM – 6:00 PM
Atlantic Chapter Meeting
Location: Music City Center, 201
5:30 PM – 7:00 PM
Young Professional Mixer (Invitation Only)
5:30 PM – 7:00 PM
Young Professional Mixer (Invitation Only)
Location: Layer Cake Social Kitchen, Cherry Lounge
Sponsored By
6:00 PM – 7:00 PM
Run/Walk Tour of Nashville – The Gulch & Music Row
6:00 PM – 7:00 PM
Run/Walk Tour of Nashville – The Gulch & Music Row
Location: Music City Center, Marty Dickens Terrace
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