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Communications Center Management
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Repeat Session
Full Schedule
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Wed, Aug 9
Full Schedule
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Tuesday, August 8, 2023
7:00 AM – 6:00 PM
Registration & Member Voting
7:00 AM – 4:30 PM
Registration & Member Voting
Location: Music City Center, Exhibit Hall A
Sponsored By
8:00 AM – 10:00 AM
Distinguished Achievers Breakfast (Ticket Required)
8:00 AM – 10:00 AM
Distinguished Achievers Breakfast (Ticket Required)
Location: Music City Center, Karl Dean Grand Ballroom
Keynote Speaker:
Dominique Dawes
Sponsored By
CEU: 1
8:00 AM – 12:00 PM
APCO Store
8:00 AM – 12:00 PM
APCO Store
Location: Music City Center, Level 3 Lobby
8:00 AM – 5:00 PM
CAPRAD Technical Seminar
8:00 AM – 5:00 PM
CAPRAD Technical Seminar
Location: Music City Center, 208
Sponsored By
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Music City Center, 213
10:00 AM – 11:00 AM
Keynote Meet & Greet with Dominique Dawes
10:00 AM – 11:00 AM
Keynote Meet & Greet with Dominique Dawes
Location: Music City Center, Exhibit Hall 837
10:00 AM – 3:00 PM
Blood Drive
10:00 AM – 3:00 PM
Blood Drive
Location: Exhibit Hall 2201
10:00 AM – 4:00 PM
Headshot Lounge
10:00 AM – 4:00 PM
Headshot Lounge
Location: Exhibit Hall 2004
10:00 AM – 4:00 PM
Network & Recharge Lounge
10:00 AM – 4:00 PM
Network & Recharge Lounge
Location: Exhibit Hall 219
10:00 AM – 5:00 PM
APCO Exhibit Hall
10:00 AM – 4:00 PM
APCO Exhibit Hall
Location: Music City Center, Level 3 Exhibit Hall
10:15 AM – 1:15 PM
Medium ECC Directors Roundtable (Invitation Only)
10:15 AM – 1:15 PM
Medium ECC Directors Roundtable (Invitation Only)
Location: Omni Nashville, Cumberland 5-6
10:15 AM – 1:15 PM
Small ECC Directors Roundtable (Invitation Only)
10:15 AM – 1:15 PM
Small ECC Directors Roundtable (Invitation Only)
Location: Omni Nashville, Cumberland 3-4
10:15 AM – 3:30 PM
Large ECC Directors Roundtable (Invitation Only)
10:15 AM – 3:30 PM
Large ECC Directors Roundtable (Invitation Only)
Location: Omni Nashville, Broadway Ballroom A-B
10:30 AM – 11:00 AM
Leveraging Technology to Deliver Increased Safety
10:30 AM – 11:00 AM
Leveraging Technology to Deliver Increased Safety
Location: Exhibit Hall 2235
Presenter:
Lashinda Stair
– Motorola Solutions
Presenter:
Alan Melvin
– Motorola Solutions
Presentation Theater
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nashville International Airport (BNA) K9 Division"
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nashville International Airport (BNA) K9 Division"
Location: Exhibit Hall 200
10:30 AM – 11:30 AM
APCO IntelliComm Live Demo
10:30 AM – 11:30 AM
APCO IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
10:30 AM – 11:30 AM
IntelliComm Live Demo
10:30 AM – 11:30 AM
IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
10:30 AM – 11:30 AM
Leveling Up: Being a Desirable Candidate for Promotion
10:30 AM – 11:30 AM
Leveling Up: Being a Desirable Candidate for Promotion
Location: Exhibit Hall 541
Presenter:
Melissa A. Alterio, M.S., CPE, RPL
– Cobb County (E911) Department of Emergency Communications
Career Advancement Center
CEU: 1
10:30 AM – 12:00 PM
Texas Chapter Meeting
10:30 AM – 12:00 PM
Texas Chapter Meeting
Location: Music City Center, 201
11:15 AM – 11:45 AM
PSAP/ECC Evolution from Legacy Systems to NG911
11:15 AM – 11:45 AM
PSAP/ECC Evolution from Legacy Systems to NG911
Location: Exhibit Hall 2235
Presenter:
Jimmy Lichtenstein
– AT&T Public Safety Solutions
Presentation Theater
11:30 AM – 12:15 PM
K9 Dog Demostrations - "Tennessee Bureau of Investigations"
11:30 AM – 12:15 PM
K9 Dog Demostrations - "Tennessee Bureau of Investigations"
Location: Exhibit Hall 200
11:30 AM – 12:30 PM
APCO IntelliComm Live Demo
11:30 AM – 12:30 PM
APCO IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
11:30 AM – 12:30 PM
IntelliComm Live Demo
11:30 AM – 12:30 PM
IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
11:45 AM – 12:45 PM
Being a Good Leader is an Inside Job!
11:45 AM – 12:45 PM
Being a Good Leader is an Inside Job!
Location: Exhibit Hall 541
Presenter:
Tracy Eldridge, ENP
– On Scene First
Career Advancement Center
CEU: 1
12:00 PM – 12:10 PM
Free Institute Online Course Drawing
12:00 PM – 12:10 PM
Free Institute Online Course Drawing
Location: Music City Center, Exhibit Hall 837
12:00 PM – 12:30 PM
The Coming Storm: Public Safety, Data and Information
12:00 PM – 12:30 PM
The Coming Storm: Public Safety, Data and Information
Location: Exhibit Hall 2235
Presenter:
Chris Carver, MPA, ENP, CPSL
– Hexagon
Presentation Theater
12:00 PM – 1:30 PM
Past Presidents and Life Members Luncheon (Invitation Only)
12:00 PM – 1:30 PM
Past Presidents and Life Members Luncheon (Invitation Only)
Location: Omni Nashville, Music Row 5
12:00 PM – 2:00 PM
ECC Tour: Brentwood Emergency Communications Tour
12:00 PM – 2:00 PM
ECC Tour: Brentwood Emergency Communications Tour
Location: Music City Center, Level 2 Parking Entrance
Sponsored By
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Bureau of Alcohol, Tobacco, Firearms & Explosives"
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Bureau of Alcohol, Tobacco, Firearms & Explosives"
Location: Exhibit Hall 200
12:30 PM – 2:00 PM
Tennessee Chapter Meeting
12:30 PM – 2:00 PM
Tennessee Chapter Meeting
Location: Music City Center, 201
12:30 PM – 4:00 PM
Reminiscing with History Makers Interviews
12:30 PM – 4:00 PM
Reminiscing with History Makers Interviews
Location: Omni Nashville, Mockingbird 3
12:45 PM – 1:15 PM
Cloud Security Should Not Be Cloudy
12:45 PM – 1:15 PM
Cloud Security Should Not Be Cloudy
Location: Exhibit Hall 2235
Presenter:
Sean Scott
– SecuLore Solutions
Presentation Theater
1:00 PM – 1:10 PM
Free Institute Online Course Drawing
1:00 PM – 1:10 PM
Free AFC Licensing Services Drawing
Location: Music City Center, Exhibit Hall 837
1:00 PM – 2:00 PM
APCO IntelliComm Live Demo
1:00 PM – 2:00 PM
APCO IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
1:00 PM – 2:00 PM
Career Goals + Action = Career Growth
1:00 PM – 2:00 PM
Career Goals + Action = Career Growth
Location: Exhibit Hall 541
Presenter:
Amy Marion, ENP
– RapidSOS
Career Advancement Center
CEU: 1
1:00 PM – 2:00 PM
IntelliComm Live Demo
1:00 PM – 2:00 PM
IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
1:30 PM – 2:00 PM
Exploring Real Time Text
1:30 PM – 2:00 PM
Exploring Real Time Text
Location: Exhibit Hall 2235
Presenter:
Greg Dixon
– Comtech
Presentation Theater
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Metro Nashville Police Department"
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Metro Nashville Police Department"
Location: Exhibit Hall 200
1:30 PM – 2:30 PM
Crisis Professionals in the 911 Center
1:30 PM – 2:30 PM
Crisis Professionals in the 911 Center
Location: Music City Center, 207 A-B
Main Presenter:
Ana Corcoran, CPM
– Public Safety Communications Department
Co-Presenter:
Jason Brown
– City of Tucson Public Safety Communications Department
Co-Presenter:
Geoff Kuhn, RPL, ENP
– City of Tucson Public Safety Communications Department
Cutting Edge Developments
CEU: 1
1:30 PM – 2:30 PM
Elevating & Empowering Female Leaders To Rise
1:30 PM – 2:30 PM
Elevating & Empowering Female Leaders To Rise
Location: Music City Center, 202 A-B
Main Presenter:
Kimberly Ann Miller, PhD and 20+ years in public safety
– Kimberly A. Miller & Associates, LLC
Leadership Development- Repeat Session
CEU: 1
1:30 PM – 2:30 PM
Exceed Standards! Present Professional & Productive
1:30 PM – 2:30 PM
Exceed Standards! Present Professional & Productive
Location: Music City Center, 103
Main Presenter:
Erica May, MPA, ENP
– Memphis Police Emergency Communications Bureau
Communications Center Management
CEU: 1
1:30 PM – 2:30 PM
How Secure Is Your Land Mobile Radio System?
1:30 PM – 2:30 PM
How Secure Is Your Land Mobile Radio System?
Location: Music City Center, 207 C-D
Main Presenter:
Nick Falgiatore, PE, ENP
– Mission Critical Partners
Radio and Wireless Communications Technologies
CEU: 1
1:30 PM – 2:30 PM
Is Something Wrong With Me? It's OK to be OK!
1:30 PM – 2:30 PM
Is Something Wrong With Me? It's OK to be OK!
Location: Music City Center, 205
Main Presenter:
Sharon Miller, CMCP
– Fayette County 911
Wellness in the Emergency Communication Center
CEU: 1
1:30 PM – 2:30 PM
Is Your Call Taking Creating Positive Ripples?
1:30 PM – 2:30 PM
Is Your Call Taking Creating Positive Ripples?
Location: Music City Center, 106
Main Presenter:
Gary A. Hill, National Certifications - 9-1-1 Officer / EMD / CTO Instructor / NJ - EMT / NJ - Police Academy Methods of Instruction
– Warren County Communications Center
Frontline Telecommunicator
CEU: 1
1:30 PM – 2:30 PM
Land Mobile Radio (LMR) Managers and Cyber Attacks
1:30 PM – 2:30 PM
Land Mobile Radio (LMR) Managers and Cyber Attacks
Location: Music City Center, 105
Main Presenter:
Richard Tenney
– Cybersecurity and Infrastructure Security Agency (CISA)
Co-Presenter:
Lisa Festa
Co-Presenter:
Josh Chin, MSBA, CISSP, CDPSE
– Net Force
Co-Presenter:
Budge N. Currier
– State of California Governor's Office of Emergency Services Public Safety Communications
Co-Presenter:
Brandon Smith
– CISA/IOD
Cybersecurity for Public Safety Communications
CEU: 1
1:30 PM – 2:30 PM
NG 911 and FirstNet – Working Better Together
1:30 PM – 2:30 PM
NG 911 and FirstNet – Working Better Together
Location: Music City Center, 102
Co-Presenter:
Mark Titus
– AT&T
Co-Presenter:
Jimmy Lichtenstein
– AT&T Public Safety Solutions
NG9-1-1 and Emerging Technologies
CEU: 1
1:30 PM – 2:30 PM
State of Tennessee FirstNet Use Cases
1:30 PM – 2:30 PM
State of Tennessee FirstNet Use Cases
Location: Music City Center, 101 D-E
Main Presenter:
Gerald Risner
– First Responder Network Authority
Co-Presenter:
Curtis Sutton
– Tennessee Emergency Communications Board
Co-Presenter:
John Singleton
– Metro Nashville Police Department
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
1:30 PM – 2:30 PM
The LeaderSHIP 10 Life Lessons From the Best Captains I Know
1:30 PM – 2:30 PM
The LeaderSHIP 10 Life Lessons From the Best Captains I Know
Location: Music City Center, 104 B-E
Main Presenter:
Samantha Hawkins
– Cobb County Dept of Emergency Communications
Leadership Development
CEU: 1
1:30 PM – 2:30 PM
The PSAP/ECC's Role in Pre-Planned Community Events
1:30 PM – 2:30 PM
The PSAP/ECC's Role in Pre-Planned Community Events
Location: Music City Center, 101 A-C
Main Presenter:
Leah Hornacek, ENP
– Hexagon
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:00 PM – 2:10 PM
Expo Quest Drawing
2:00 PM – 2:10 PM
Expo Quest Drawing
Location: Music City Center, Exhibit Hall 837
2:00 PM – 2:30 PM
Think Tank: Pet Therapy in the ECC! Helping 9-1-1 One Paw at a Time!
2:00 PM – 2:30 PM
Think Tank: Pet Therapy in the ECC! Helping 9-1-1 One Paw at a Time!
Location: Music City Center, Level 2 Foyer
Presenter:
Sofia Clingenpeel
2:15 PM – 2:45 PM
Important Considerations When Purchasing Aerial Imagery for Public Safety
2:15 PM – 2:45 PM
Important Considerations When Purchasing Aerial Imagery for Public Safety
Location: Exhibit Hall 2235
Presenter:
Joe Oddi
– EagleView Technologies
Presentation Theater
2:15 PM – 3:15 PM
The Roads Converge – What Path Will You Take? Part Two
2:15 PM – 3:15 PM
The Roads Converge – What Path Will You Take? Part Two
Location: Exhibit Hall 541
Presenter:
Rhonda Braudis
– Marshall County Communications Center
Career Advancement Center
CEU: 1
3:00 PM – 3:10 PM
Free Institute Online Course Drawing
3:00 PM – 3:10 PM
Free Institute Online Course Drawing
Location: Music City Center, Exhibit Hall 837
3:00 PM – 3:30 PM
Saving Seconds Saves Lives: Enhancing Vehicle Emergency Response through Data
3:00 PM – 3:30 PM
Saving Seconds Saves Lives: Enhancing Vehicle Emergency Response through Data
Location: Exhibit Hall 2235
Presenter:
Michael Hirsch
– SiriusXM CVS
Presentation Theater
3:00 PM – 4:00 PM
Advanced Persistent Threats & Public Safety
3:00 PM – 4:00 PM
Advanced Persistent Threats & Public Safety
Location: Music City Center, 105
Main Presenter:
Richard Tenney
– Cybersecurity and Infrastructure Security Agency (CISA)
Co-Presenter:
Lisa Festa
Co-Presenter:
Josh Chin, MSBA, CISSP, CDPSE
– Net Force
Co-Presenter:
Mike Finch
Co-Presenter:
Budge N. Currier
– State of California Governor's Office of Emergency Services Public Safety Communications
Cybersecurity for Public Safety Communications
CEU: 1
3:00 PM – 4:00 PM
APCO IntelliComm Live Demo
3:00 PM – 4:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 837
3:00 PM – 4:00 PM
Console to 5k: How a Race Led to Professional Development
3:00 PM – 4:00 PM
Console to 5k: How a Race Led to Professional Development
Location: Music City Center, 205
Main Presenter:
Leighann Schultz, BS
– Cobb County Dept of Emergency Communications
Wellness in the Emergency Communication Center
CEU: 1
3:00 PM – 4:00 PM
Dispatching During Civil Unrest
3:00 PM – 4:00 PM
Dispatching During Civil Unrest
Location: Music City Center, 103
Main Presenter:
Doug E. Showalter
– SHOWALTER & COMPANY, INC.
Communications Center Management
CEU: 1
3:00 PM – 4:00 PM
Fashion Square Mall: Civil Unrest Dispatcher Perspective
3:00 PM – 4:00 PM
Fashion Square Mall: Civil Unrest Dispatcher Perspective
Location: Music City Center, 101 A-C
Main Presenter:
Derrik Gregg
– Scottsdale Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:00 PM – 4:00 PM
Federal Funding for Next Generation 9-1-1
3:00 PM – 4:00 PM
Federal Funding for Next Generation 9-1-1
Location: Music City Center, 207 A-B
Main Presenter:
Mel Maier
– APCO International
Co-Presenter:
Nic Briseno
– Story County Sheriff's Office
Co-Presenter:
Keith Kelley
– Athens-Clarke County Police Department
Co-Presenter:
Jonathan Thompson
– National Sheriffs' Association
Cutting Edge Developments
CEU: 1
3:00 PM – 4:00 PM
FirstNet in Action: Communicating on the Front Lines of the Marshall Fire
3:00 PM – 4:00 PM
FirstNet in Action: Communicating on the Front Lines of the Marshall Fire
Location: Music City Center, 101 D-E
Main Presenter:
Doug Harder
– First Responder Network Authority
Co-Presenter:
Ben Lawrence
– State of Colorado Center of Excellence for Advanced Technology Aerial Firefighting
Co-Presenter:
Brian Zierlein
– Boulder County Sheriff's Office
Co-Presenter:
Shannon Browning, M.S. Justice Administration and Leadership
– AT&T FirstNet
Co-Presenter:
Ryan Fields-Spack
– FirstNet Program at AT&T
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:00 PM – 4:00 PM
Florida Chapter Meeting
3:00 PM – 4:00 PM
Florida Chapter Meeting
Location: Music City Center, 201
3:00 PM – 4:00 PM
Getting Creative with ECC Staffing and Working from Home
3:00 PM – 4:00 PM
Getting Creative with ECC Staffing and Working from Home
Location: Music City Center, 202 A-B
Main Presenter:
Steve Raucher
– RapidDeploy
Co-Presenter:
Jacob Saur, ENP
– Arlington County Department of Public Safety Communications and Emergency Management
NG9-1-1 and Emerging Technologies- Repeat Session
CEU: 1
3:00 PM – 4:00 PM
IntelliComm Live Demo
3:00 PM – 4:00 PM
IntelliComm Live Demo
Location: Music City Center, Exhibit Hall 837
3:00 PM – 4:00 PM
Now Possible: Streaming Video and Recorded Media for PSAPs
3:00 PM – 4:00 PM
Now Possible: Streaming Video and Recorded Media for PSAPs
Location: Music City Center, 102
Main Presenter:
Jay I. Malin, ENP
– AGENT511
Co-Presenter:
Paul Guest
– Zetron
Co-Presenter:
Denis Marin
– Intrado Safety Services
NG9-1-1 and Emerging Technologies
CEU: 1
3:00 PM – 4:00 PM
Tail Wagging the Dog: Hidden Approach to PSC Procurement
3:00 PM – 4:00 PM
Tail Wagging the Dog: Hidden Approach to PSC Procurement
Location: Music City Center, 207 C-D
Main Presenter:
Terry L. Burnworth
– Pyramid Consulting
Radio and Wireless Communications Technologies
CEU: 1
3:00 PM – 4:00 PM
Turning Off When You're Expected to Always Be On
3:00 PM – 4:00 PM
Turning Off When You're Expected to Always Be On
Location: Music City Center, 104 B-E
Main Presenter:
Kylie Slayton, RPL
– Colorado State Patrol
Leadership Development
CEU: 1
3:00 PM – 4:00 PM
When Autism has an Emergency
3:00 PM – 4:00 PM
When Autism has an Emergency
Location: Music City Center, 106
Main Presenter:
Jared W. Pelham, RPL, ENP
– Hamilton County 9-1-1 Emergency Communications District
Frontline Telecommunicator
CEU: 1
4:15 PM – 5:15 PM
Second General Business Session
4:15 PM – 5:15 PM
Second General Business Session
Location: Music City Center, Davidson Ballroom
5:15 PM – 6:00 PM
Second Vice President Reception
5:15 PM – 6:00 PM
Second Vice President Reception
Location: Music City Center, Davidson Ballroom Foyer
7:00 PM – 10:00 PM
APCO Block Party!
7:00 PM – 10:00 PM
APCO Block Party!
Location: Ascend Amphitheater , Ascend Amphitheater
Sponsored By
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