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Communications Center Management
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Repeat Session
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Wednesday, August 9, 2023
7:00 AM – 7:45 AM
Mindful Stretching Session
7:00 AM – 7:45 AM
Guided Meditation Session
Location: Omni Nashville, Legends Ballroom A
7:00 AM – 6:00 PM
Registration
8:00 AM – 9:30 AM
Registration
Location: Music City Center, Exhibit Hall A
Sponsored By
7:30 AM – 9:30 AM
Chapter Officers and CCAM Breakfast
7:30 AM – 9:30 AM
Chapter Officers and CCAM Breakfast
Location: Omni Nashville, Cumberland 5-6
7:30 AM – 11:30 AM
Institute Adjunct Instructor Appreciation Breakfast (Invitation Only)
7:30 AM – 11:30 AM
Institute Adjunct Instructor Appreciation Breakfast (Invitation Only)
Location: Omni Nashville, Cumberland 3
Sponsored By
8:00 AM – 9:00 AM
Nevada Chapter Meeting
8:00 AM – 9:00 AM
Nevada Chapter Meeting
Location: Music City Center, 201
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Music City Center, 213
8:15 AM – 8:45 AM
Think Tank: Us vs. Them: Breaking down barriers in your center
8:15 AM – 8:45 AM
Think Tank: Us vs. Them: Breaking down barriers in your center
Location: Music City Center, Level 2 Foyer
Presenter:
Jeanie Pharis, ENP, RPL, MS
– Morgan County EMCD
8:30 AM – 9:30 AM
Creating a Region-wide Interoperable Network
8:30 AM – 9:30 AM
Creating a Region-wide Interoperable Network
Location: Music City Center, 207 C-D
Main Presenter:
Brent Kohman
– Motorola Solutions
Co-Presenter:
Karla Jurrens
– Texas Department of Public Safety
Radio and Wireless Communications Technologies
CEU: 1
8:30 AM – 9:30 AM
Customer Service! Does It Really Belong in the ECC?
8:30 AM – 9:30 AM
Customer Service! Does It Really Belong in the ECC?
Location: Music City Center, 106
Main Presenter:
Mark Spross, RPL, CPE
– METCOM 9-1-1
Co-Presenter:
Grayson Gusa
Frontline Telecommunicator
CEU: 1
8:30 AM – 9:30 AM
Developing a Strong Work Relationship with Your People
8:30 AM – 9:30 AM
Developing a Strong Work Relationship with Your People
Location: Music City Center, 104 B-E
Main Presenter:
Roger D. Martin
– Missouri State Highway Patrol
Co-Presenter:
Dawn Moore
– Missouri State Highway Patrol
Leadership Development
CEU: 1
8:30 AM – 9:30 AM
Lessons Learned Working Two Active Threat Incidents
8:30 AM – 9:30 AM
Lessons Learned Working Two Active Threat Incidents
Location: Music City Center, 101 A-C
Main Presenter:
Jessica Kay
– City of Chesapeake Police Department
Emergency Preparedness, Response and Situational Awareness
CEU: 1
8:30 AM – 9:30 AM
Leveraging Technology to Offset Staffing Challenges
8:30 AM – 9:30 AM
Leveraging Technology to Offset Staffing Challenges
Location: Music City Center, 207 A-B
Main Presenter:
Michael Brewer
– Jefferson County Communications Center Authority
Co-Author:
Kevin Biegert
– Jefferson County Communications Center Authority
Cutting Edge Developments
CEU: 1
8:30 AM – 9:30 AM
Overcoming Resistance to Change
8:30 AM – 9:30 AM
Overcoming Resistance to Change
Location: Music City Center, 202 A-B
Main Presenter:
Kathy Gruver, PhD, ACC
– KathyGruver, speaker
Wellness in the Emergency Communication Center- Repeat Session
CEU: 1
8:30 AM – 9:30 AM
Partly Cloudy... A Transition to Cloud
8:30 AM – 9:30 AM
Partly Cloudy... A Transition to Cloud
Location: Music City Center, 105
Main Presenter:
Jeanine Baisi, GSLC
– Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
8:30 AM – 9:30 AM
Preparing your ECC for Cloud Applications
8:30 AM – 9:30 AM
Preparing your ECC for Cloud Applications
Location: Music City Center, 102
Main Presenter:
Brett Whitney
– Lumen
Co-Presenter:
Steve Sebestyen
– AWS
Co-Presenter:
Jehan Karim
– Dejero
NG9-1-1 and Emerging Technologies
CEU: 1
8:30 AM – 9:30 AM
Psychological Capital: Developing the HERO within
8:30 AM – 9:30 AM
Psychological Capital: Developing the HERO within
Location: Music City Center, 205
Main Presenter:
Emily Zavala, BA
– City of Los Angeles/Office of the City Administrative Officer
Wellness in the Emergency Communication Center
CEU: 1
8:30 AM – 9:30 AM
Retaining Staff - Are They Happy?
8:30 AM – 9:30 AM
Retaining Staff - Are They Happy?
Location: Music City Center, 103
Main Presenter:
Crystal Lawrence, CPE, RPL, ENP
– APCO International
Communications Center Management
CEU: 1
8:30 AM – 9:30 AM
Simultaneous Big Events!
8:30 AM – 9:30 AM
Simultaneous Big Events!
Location: Music City Center, 101 D-E
Main Presenter:
Doug Harder
– First Responder Network Authority
Co-Presenter:
Jeff Schripsema
– Phoenix Fire Department
Co-Presenter:
Nicole Diedrick
– Phoenix Fire Department | Phoenix Regional Dispatch Center
Co-Presenter:
Fred Scalera
– AT&T FirstNet
Co-Presenter:
Robert A. Bokinsky
– Scottsdale Police Department
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
9:00 AM – 12:00 PM
IntelliComm One-on-One Software Sessions
9:00 AM – 12:00 PM
IntelliComm One-on-One Software Sessions
Location: Omni Nashville, Mockingbird 3
9:30 AM – 11:00 AM
Chapter Officer Workshop
9:30 AM – 11:00 AM
Chapter Officer Workshop
Location: Music City Center, 201
9:30 AM – 3:00 PM
CAC Meeting and Lunch
9:30 AM – 3:00 PM
CAC Meeting and Lunch
Location: Omni Nashville, Music Row 5
10:00 AM – 11:00 AM
Active Shooter: Dispatching in the Line of Fire
10:00 AM – 11:00 AM
Active Shooter: Dispatching in the Line of Fire
Location: Music City Center, 202 A-B
Main Presenter:
Andrea Fox
– WCCCA (Washington County Consolidated Communications Agency)
Frontline Telecommunicator- Repeat Session
CEU: 1
10:00 AM – 11:00 AM
Bridging the Language Barrier Gap in 911 Call Processing
10:00 AM – 11:00 AM
Bridging the Language Barrier Gap in 911 Call Processing
Location: Music City Center, 102
Main Presenter:
Colleen Mulvihill, Retired Fire Captain and 911 Center Manager
– Convey 911, LLC
Co-Presenter:
Jeffrey Bruns
– Convey911, LLC
NG9-1-1 and Emerging Technologies
CEU: 1
10:00 AM – 11:00 AM
Drone as First Responder: The Future of Emergency Response
10:00 AM – 11:00 AM
Drone as First Responder: The Future of Emergency Response
Location: Music City Center, 101 A-C
Main Presenter:
Don Redmond, MA
– BRINC Drones
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:00 AM – 11:00 AM
ECC Connections: Flipping the Script
10:00 AM – 11:00 AM
ECC Connections: Flipping the Script
Location: Music City Center, 101 D-E
Main Presenter:
Chris Kindelspire
– First Responder Network Authority
Co-Presenter:
Curtis Sutton
– Tennessee Emergency Communications Board
Co-Presenter:
Doug Campbell
– Alexandria Department of Emergency and Customer Communications
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
10:00 AM – 11:00 AM
Emotional Labor: Paid to Stay Calm
10:00 AM – 11:00 AM
Emotional Labor: Paid to Stay Calm
Location: Music City Center, 205
Main Presenter:
Emily Zavala, BA
– City of Los Angeles/Office of the City Administrative Officer
Wellness in the Emergency Communication Center
CEU: 1
10:00 AM – 11:00 AM
FCC Regulatory Update
10:00 AM – 11:00 AM
FCC Regulatory Update
Location: Music City Center, 207 A-B
Main Presenter:
David Furth, J.D.
– Federal Communications Commission
Cutting Edge Developments
CEU: 1
10:00 AM – 11:00 AM
Get Over It - How Living in the Past Sabotages our Future
10:00 AM – 11:00 AM
Get Over It - How Living in the Past Sabotages our Future
Location: Music City Center, 103
Main Presenter:
Barry T. Furey, APCO Life and Senior Member
– Barry Furey Consulting and Training
Communications Center Management
CEU: 1
10:00 AM – 11:00 AM
Harmonizing Deployable Trunking for Interoperability
10:00 AM – 11:00 AM
Harmonizing Deployable Trunking for Interoperability
Location: Music City Center, 207 C-D
Main Presenter:
Charles V. Bryson, BS Police Planning & Management and MS in Criminal Justice Administration
– State of Maryland Dep't of Info Technology
Co-Presenter:
Michael Baltrotsky, Assistant Chief
– Montgomery County, MD Fire & Rescue Service
Co-Presenter:
David Buchanan
– APCO
Co-Presenter:
Donald Root
– APCO International
Co-Presenter:
Wes Rogers
Radio and Wireless Communications Technologies
CEU: 1
10:00 AM – 11:00 AM
Human Trafficking
10:00 AM – 11:00 AM
Human Trafficking
Location: Music City Center, 106
Main Presenter:
Ricky J. Lynn
Frontline Telecommunicator
CEU: 1
10:00 AM – 11:00 AM
Olympus Has Fallen: Best Friend To Critical Patient
10:00 AM – 11:00 AM
Olympus Has Fallen: Best Friend To Critical Patient
Location: Music City Center, 104 B-E
Main Presenter:
Jon Goldman, CPE, RPL
– Lakes Region Mutual Fire Aid
Co-Presenter:
Cassie Leavitt, RPL
– Hampton Fire/Rescue
Co-Presenter:
Erin Hannafin, RPL
– Lakes Region Mutual Fire Aid
Leadership Development
CEU: 1
10:00 AM – 11:00 AM
Protecting the PSAP from Cyber Attacks
10:00 AM – 11:00 AM
Protecting the PSAP from Cyber Attacks
Location: Music City Center, 105
Main Presenter:
Sean Scott
– SecuLore Solutions
Cybersecurity for Public Safety Communications
CEU: 1
11:30 AM – 1:30 PM
Food For Thought Luncheon (Ticket Required)
11:30 AM – 1:30 PM
Food For Thought Luncheon (Ticket Required)
Location: Music City Center, Karl Dean Grand Ballroom
Keynote Speaker:
Amelia Rose Earhart
Sponsored By
CEU: 1
1:45 PM – 2:15 PM
Think Tank: Leading from Behind
1:45 PM – 2:15 PM
Think Tank: Leading from Behind
Location: Music City Center, Level 2 Foyer
Presenter:
Bonnie Jenkins
– Palm Beach County Public Safety
2:00 PM – 3:00 PM
11 Personality Risks That Can Undermine Your Success
2:00 PM – 3:00 PM
11 Personality Risks That Can Undermine Your Success
Location: Music City Center, 104 B-E
Main Presenter:
Nancy Parsons
– CDR Companies, LLC
Leadership Development
CEU: 1
2:00 PM – 3:00 PM
Domestic Violence: From the Phone Call to the Courtroom
2:00 PM – 3:00 PM
Domestic Violence: From the Phone Call to the Courtroom
Location: Music City Center, 106
Main Presenter:
Jennifer Cacciapaglia, J.D.
– City of Rockford
Co-Presenter:
Andrea Carlson
– City of Rockford
Co-Presenter:
Alison Meason
– Winnebago County State's Attorney's Office
Frontline Telecommunicator
CEU: 1
2:00 PM – 3:00 PM
Hurricane Ian – Communications During and After Impact
2:00 PM – 3:00 PM
Hurricane Ian – Communications During and After Impact
Location: Music City Center, 202 A-B
Co-Presenter:
Randy Kerr
– First Responder Network Authority
Co-Presenter:
Bob Finney
– Collier County Sheriff's Office
Co-Presenter:
Jason Matthews
– Lake County Sheriff's Office
Co-Presenter:
Shannon Browning, M.S. Justice Administration and Leadership
– AT&T FirstNet
Co-Presenter:
Fred Scalera
– AT&T FirstNet
FirstNet: Transforming the Future of Emergency Communications- Repeat Session
CEU: 1
2:00 PM – 3:00 PM
Maximize Your Minutes: Drones as a First Responder
2:00 PM – 3:00 PM
Maximize Your Minutes: Drones as a First Responder
Location: Music City Center, 101 D-E
Main Presenter:
Travis Hull
– First Responder Network Authority
Co-Presenter:
Matt Sloane
– Skyfire Consulting
Co-Presenter:
Chad Tillman
– Huntsville Police Department
Co-Presenter:
Lt. Abrem Ayana
– Brookhaven Police Department
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:00 PM – 3:00 PM
P25 Compliance Assessment Program
2:00 PM – 3:00 PM
P25 Compliance Assessment Program
Location: Music City Center, 207 C-D
Co-Presenter:
Sridhar Kowdley
– Department of Homeland Security
Co-Presenter:
Don Root
– APCO
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
Safeguarding the National Capital Region’s Telecommunications
2:00 PM – 3:00 PM
Safeguarding the National Capital Region’s Telecommunications
Location: Music City Center, 101 A-C
Main Presenter:
Tom Gagnon
– CISA
Co-Presenter:
Charles Guddemi
– District of Columbia Homeland Security and Emergency Management Agency
Co-Author:
Mark Scott
– District of Columbia Homeland Security and Emergency Management Agency
Co-Presenter:
Jim Bugel
– FirstNet Built by AT&T
Co-Presenter:
Scott Breor
– Cybersecurity and Infrastructure Security Agency (CISA)
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:00 PM – 3:00 PM
Surviving the Change - Tech Changes in Your Center
2:00 PM – 3:00 PM
Surviving the Change - Tech Changes in Your Center
Location: Music City Center, 103
Main Presenter:
Jeanie Pharis, ENP, RPL, MS
– Morgan County EMCD
Communications Center Management
CEU: 1
2:00 PM – 3:00 PM
The Ground Truth: Perspectives of 9-1-1 Center Leaders
2:00 PM – 3:00 PM
The Ground Truth: Perspectives of 9-1-1 Center Leaders
Location: Music City Center, 207 A-B
Main Presenter:
Jeffrey Cohen
– APCO International
Co-Presenter:
Heather McGaffin
– D.C. Office of Unified Communications
Co-Presenter:
Kelle Hall, CPE
– Town of Highland Park DPS, Texas
Co-Presenter:
Erika Wilson
– City of Albuquerque
Cutting Edge Developments
CEU: 1
2:00 PM – 3:00 PM
Unifying Cyber Security and Physical Security for your Emergency Communications Centers
2:00 PM – 3:00 PM
Unifying Cyber Security and Physical Security for your Emergency Communications Centers
Location: Music City Center, 105
Main Presenter:
Cheryl Giggetts, MBA, CHS-III
– CTA Consultants, LLC
Co-Presenter:
Mark Cady
– CTA Consultants, LLC
Co-Presenter:
Ben Goldsmith
– CTA Consultants LLC
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM – 3:00 PM
When the Tables are Turned
2:00 PM – 3:00 PM
When the Tables are Turned
Location: Music City Center, 205
Co-Presenter:
Melanie Straeter
– Las Vegas Fire & Rescue
Co-Presenter:
Wendy Lotman, JD
– Las Vegas Fire and Rescue
Wellness in the Emergency Communication Center
CEU: 1
2:00 PM – 4:00 PM
ECC Tour: Williamson County Public Safety Center Tour
2:00 PM – 4:00 PM
ECC Tour: Williamson County Public Safety Center Tour
Location: Music City Center, Level 2 Parking Entrance
Sponsored By
3:00 PM – 5:00 PM
ECC Tour: BNA’s Airport Communications Center Tour
3:00 PM – 5:00 PM
ECC Tour: BNA’s Airport Communications Center Tour
Location: Music City Center, Level 2 Parking Entrance
3:30 PM – 4:30 PM
988 and 911 Working Together in South Carolina
3:30 PM – 4:30 PM
988 and 911 Working Together in South Carolina
Location: Music City Center, 101 A-C
Co-Presenter:
Jason Fuqua
– RapidDeploy
Co-Presenter:
Jennifer Piver
– Mental Health America of Greenville County
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
Customer Service! Does It Really Belong in the ECC?
3:30 PM – 4:30 PM
Customer Service! Does It Really Belong in the ECC?
Location: Music City Center, 202 A-B
Main Presenter:
Mark Spross, RPL, CPE
– METCOM 9-1-1
Co-Presenter:
Grayson Gusa
Frontline Telecommunicator- Repeat Session
CEU: 1
3:30 PM – 4:30 PM
FirstNet Connected Responder
3:30 PM – 4:30 PM
FirstNet Connected Responder
Location: Music City Center, 101 D-E
Main Presenter:
Kim Coleman Madsen
– First Responder Network Authority
Co-Presenter:
Todd Early
– FirstNet, Built with AT&T
Co-Presenter:
Officer Brock Brunson
– Chicago Police Department
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:30 PM – 4:30 PM
Morale; The Good, the Bad and the Fixable!
3:30 PM – 4:30 PM
Morale; The Good, the Bad and the Fixable!
Location: Music City Center, 106
Main Presenter:
Tracy Eldridge, ENP
– On Scene First
Frontline Telecommunicator
CEU: 1
3:30 PM – 4:30 PM
P25 ISSI Myths Debunked
3:30 PM – 4:30 PM
P25 ISSI Myths Debunked
Location: Music City Center, 207 C-D
Main Presenter:
Cheryl Giggetts, MBA, CHS-III
– CTA Consultants, LLC
Co-Presenter:
Curtis Johnson
– CTA Consultants, LLC
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM – 4:30 PM
Preparing Effective Grants and Other Proposals
3:30 PM – 4:30 PM
Preparing Effective Grants and Other Proposals
Location: Music City Center, 104 B-E
Main Presenter:
Janet Arrowood
– The Write Source, Inc.
Leadership Development
CEU: 1
3:30 PM – 4:30 PM
Quality Assurance for Training Coordinators & EMD Manager
3:30 PM – 4:30 PM
Quality Assurance for Training Coordinators & EMD Manager
Location: Music City Center, 103
Main Presenter:
Dorothy Cave
– APCO International
Communications Center Management
CEU: 1
3:30 PM – 4:30 PM
Removing the Blindfold
3:30 PM – 4:30 PM
Removing the Blindfold
Location: Music City Center, 207 A-B
Main Presenter:
Sondra Wesley
– Prepared
Cutting Edge Developments
CEU: 1
3:30 PM – 4:30 PM
Telephony Denial of Service (TDOS) in 911
3:30 PM – 4:30 PM
Telephony Denial of Service (TDOS) in 911
Location: Music City Center, 105
Main Presenter:
Marc Cravens
– Intrado
Co-Presenter:
John Snapp
– Intrado Life and Safety
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM – 4:30 PM
The Power of Peer Support for Leaders
3:30 PM – 4:30 PM
The Power of Peer Support for Leaders
Location: Music City Center, 205
Main Presenter:
Ryan Dedmon, MA
– 911 Training Institute
Co-Presenter:
Jim Marshall, MA
– 911 Training Institute
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
Using the Information Sharing Framework to Prepare 4 NG911
3:30 PM – 4:30 PM
Using the Information Sharing Framework to Prepare 4 NG911
Location: Music City Center, 102
Co-Presenter:
Rob Dew
– CISA
Co-Presenter:
John Contestabile, MBA
– Skyline Technology Solutions
NG9-1-1 and Emerging Technologies
CEU: 1
6:00 PM – 9:00 PM
Connect & Celebrate Reception and Dinner (Ticket Required)
6:00 PM – 9:00 PM
Connect & Celebrate Reception and Dinner (Ticket Required)
Location: Music City Center, Karl Dean Ballroom