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Wellness in the Emergency Communication Center

Surviving Dispatcher Stress On and Off the Job

Sunday, August 6, 2023

1:00 PM – 2:00 PM

Location: Music City Center, 205

CEU: 1

Main Presenter(s)

Paige R. Young, APCO Health & Wellness committee member, APCO Editorial committee member, IN APCO Board Director

Deputy Director
Porter County 911 Center
North Judson, Indiana

How many 911 dispatchers have been told to leave their stress at the door coming and going from work? Those days have come and gone. We all have cell phones, smart watches, tablets and social media that keep us constantly connected while on and off the job. This presentation promotes stress awareness for the sake of our own mental health. By identifying stress triggers and utilizing stress coping skills we can maintain good mental health in a chaotic work environment.

Learning Objectives:

Participants will be able to identify stress triggers and their reactions to the triggers. If their reaction is unhealthy, they will learn healthy alternatives.
Throughout the presentation they will learn everyday habits that are adding to their stress levels and how to turn those habits around in order to reduce stress.
Participants will learn to have self awareness and how important it is to make their own mental health a priority in their life.