Director of IT Jefferson County Communications Center Authority Lakewood, Colorado
Emerging technologies are enabling reduction of call volume, allowing ECCs to focus on their primary mission: Emergencies! Jeffcom911 has initiated three separate complementing technologies that are not only reducing the daily non-emergency call volume, their program is improving both the citizen and employee experience. Come see how remote call-taking, web-based reporting, and AI has changed the game.
Learning Objectives:
By participating in this presentation, the audience member will be able to identify three separate technologies that will positively impact floor operations by significantly reducing non-emergency call volume and allowing ECCs to have greater focus on their primary missions.
By participating in this presentation, the audience member will be able to identify ways to utilize emerging technology to improve both the citizen experience through on-line and phone application based reporting, and how to adapt to changing employee expectations with remote working opportunities.
By participating in this presentation, the audience member will be able to identify two separate ways to use cloud computing technology to enhance ECC operations.
