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Communications Center Management
Communications Center Management
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Frontline Telecommunicator
Leadership Development
Leadership Development
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
Repeat Session
Repeat Session
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Evaluation ViewAttendees 10

FirstNet: Transforming the Future of Emergency Communications

FirstNet Health and Wellness Coalition White Paper: A Call for Wellness Solutions across PSAPs

Monday, August 7, 2023
2:00 PM – 3:00 PM  
Location: Music City Center, 101 D-E
CEU: 1
FirstNet: Transforming the Future of Emergency Communications
Before 9-1-1, when community members had an emergency, they would have to call their local operator, sheriff, police, hospital, or fire department for help – and hope they had the correct number from the phone book. Those groups then bore the responsibility of dispatching the appropriate entity.
As emergencies became more complex, municipalities grew and resources expanded, the need for a professional who could take the call, triage the issue, and deploy the right assets quickly became evident. With this, 9-1-1 telecommunications was born. But telecommunications is more than just taking a stressful call. Often described as “the invisible responder”, 911 telecommunications professionals experience rates of vicarious trauma that lead to significant mental stress. Coupled with a sedentary lifestyle and constrained resources; PSAPS struggle with how to make changes that support their most valuable asset.

Learning Objectives:

  • Describe the state of health risk factors for Dispatch/911 Telecommunications professionals.
  • Describe challenges facing PSAPs of different sizes across the nation.
  • Describe lessons learned and best practices for addressing the wellness needs of telecommunications professionals.