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Repeat Session

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NG9-1-1 and Emerging Technologies- Repeat Session

Getting Creative with ECC Staffing and Working from Home

Tuesday, August 8, 2023

3:00 PM – 4:00 PM

Location: Music City Center, 202 A-B

CEU: 1

Main Presenter(s)

Steve Raucher

CEO, CO-Founder
RapidDeploy

Co-Presenter(s)

JS

Jacob Saur, ENP

ECC Administrator
Arlington County Department of Public Safety Communications and Emergency Management

With the ECC staffing shortages experienced nationwide, ECC leadership is looking at alternative ways to manage staffing. Hear about how ECC leadership in Arlington, Virginia is making sure they are optimizing staffing levels with near-real time data and analytics and enabling Telecommunicators to work from home. We’d love for this to be an open discussion with other ECCs sharing what’s working for them.

Learning Objectives:

Staffing is a major problem in 9-1-1. People who attend this session will have another tool to help solve this challenge - how to enable Telecommunicators to work from home.
Attendees will better understand how they are enabling work from home in Arlington, Virginia and the lessons they have learned.
Attendees will learn more about the technology that enables Telecommunicatos to work from home.