It's not a secret that employees that are trained well and feel like they have a good understanding of the job will perform better and be more confident. There are many ways to train new telecommunicators, so how do we make sure our agency's program is the best it can be? During this session, we'll tackle that question and more as we break down how to build better training for the center.
Learning Objectives:
Identify how to apply the adult learning principles in the center training program.
Analyze their current training program to determine if it covers all related knowledge, skills, and abilities.
Identify ways to adjust the current training program to improve outcomes.
