Communications Administrative Specialist St. Louis County Police Department Arnold, Missouri
Internal conflict exists in all PSAPs, primary or secondary, small or large, public or private. This session will highlight exactly what the nature of internal conflict is, whether it is negative or positive, what causes it, who is involved, and how to solve it. Attendees are guaranteed a high energy presentation packed with value. They will be given tangible tools to take with them to enhance their personal and professional lives. This is one of Missouri's most requested courses by one of the most requested presenters.
Learning Objectives:
Attendees will be able to identify the nature of internal conflict, the forms of internal conflict, the causes of internal conflict, and ways to resolve internal conflict.
Attendees will be able to identify the 3 types of employees in a PSAP, identify who those specific employees are in their PSAP, and how to manage each employee when internal conflict arises.
Attendees will be able to identify a specific action plan for reducing internal conflict.
