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Evaluation ViewAttendees 19

Cutting Edge Developments

Crisis Professionals in the 911 Center

Tuesday, August 8, 2023

1:30 PM – 2:30 PM

Location: Music City Center, 207 A-B

CEU: 1

Main Presenter(s)

Ana Corcoran, CPM

Administrator
Public Safety Communications Department
Tucson, Arizona

Co-Presenter(s)

JB

Jason Brown

Coordinator
City of Tucson Public Safety Communications Department
GK

Geoff Kuhn, RPL, ENP

Deputy Director
City of Tucson Public Safety Communications Department

The role of 9-1-1 continues to evolve along with the needs of the community. A complicating factor in the ECC environment remains how to place the right work in the right hands, establishing alternate response models designed to address core needs, and positively contribute to the changes in policing across the country. This group will discuss the implementation process, lessons learned, system design, and ongoing evolution of the City of Tucson’s Public Safety Communications 9-1-1 Crisis Professional program, including the concept and implementation of a 9-1-1 integrated regional 3-1-1 system.

Learning Objectives:

Discuss how 911 and the Crisis Co-location model work
Identify ways in which the participant might benefit from applying a similar model in their unique community
Discuss successes and lessons learned