Across the US, PSAPs are struggling daily to communicate with limited proficiency, non-English speaking callers who are seeking immediate assistance during an emergency. The only solution that has existed for the past three decades is creating a three-way call session where a 911 telecommunicator conferences in a translation service. In this session you'll learn how technology is bridging this gap with automated language detection and translation in both text and voice calls, identifying workflow strategies that can be used by PSAP personnel to reduce dispatcher fatigue, and how PSAPs can leverage this technology even before they are fully NG911 compliant.
Learning Objectives:
At the culmination of this session, participants will be able to understand how technology is bridging this gap with automated language detection and translation in both text and voice calls.
At the culmination of this session, participants will be able to identify workflow strategies that can be used by PSAP personnel to reduce dispatcher fatigue.
At the culmination of this session, participants will be able to understand the differences between translation and interpretation.
