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Communications Center Management
Communications Center Management
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Frontline Telecommunicator
Leadership Development
Leadership Development
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
Repeat Session
Repeat Session
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Colleen Mulvihill, Retired Fire Captain and 911 Center Manager

Convey 911, LLC
East Corinth, Vermont

Colleen started her public safety career as a 911 call-taker and fire dispatcher in 1989. After nearly 5 years in the 911 center, she joined the ranks of the career fire service in Howard County, Maryland where she worked until her retirement in 2020. During her tenure as a Captain with HCDFRS, she was selected to lead the fire side of the 911 center where she managed CAD deployment, EMS call processing, mobile and portable radio template design, and provided liaison services to PSAP personnel. Colleen was a member of Maryland's 911 Board for 9 years, as well as the co-chair of Central Maryland's Radio Coordination User's Group. She holds an Associates Degree in Fire Service Management.

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