CEO Barry Furey Consulting and Training Raleigh, North Carolina
Tired of using conventional thinking to try to solve modern day problems? Feel like you're constantly digging a deeper hole? Reminiscing of days gone by? Get over it! This presentation shows how living in the past sabotages our future. Reliance on 20th Century tactics to achieve 21st Century solutions is a surefire recipe for failure. The ECC Manager of 2023 must be prepared to deal with nationwide concerns like technology, finance, recruitment, and retention in order to survive. Past practices often hold their roots in the days of rotary dial phones. You've always done it that way? Get over it!
Learning Objectives:
At the culmination of this session, participants will be able to identify at least 3 key issues facing 9-1-1 management and supervision and how they impact their facility. This will allow participants to conduct an assessment of current shortcomings.
At the culmination of this session, participants will be able to identify at least 3 legacy means of solving particular issues, and why these methods are inefficient at dealing to today's problems.
At the culmination of this session, participants will be able to identify at least 3 new actions they can take to address issues using non-conventional methods or sources of guidance.
