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Evaluation ViewAttendees 8

Communications Center Management

ASAP to the ECC: Bypassing the Alarm Call-Taking Process

Sunday, August 6, 2023

2:30 PM – 3:30 PM

Location: Music City Center, 103

CEU: 1

Main Presenter(s)

Bill Hobgood

Technology Lead
City of Richmond VA. DIT Public Safety Team
Glen Allen, Virginia

Co-Presenter(s)

Dianne Flanagan, MBA, ENP

Sr. CAD Coordinator
Collier County Sheriffs Office
Ft Myers, Florida
Robert Turner

President
CommSys Inc
Dayton, Maryland
John Reynolds, RPL

CAD Administrator
Metro Nashville/Davidson County Emergency Communications Center
Nashville, Tennessee

The Automated Secure Alarm Protocol (ASAP) program, an American National Standard, has expanded to more than 125 ECCs in twenty-one states plus the District of Columbia, and some of the largest alarm monitoring companies. Learn about the participating alarm monitoring companies and PSAPs, project outcomes and witness a live demo. Participants will learn how the ASAP program completely bypasses the call-taking process and in a league of its own. ASAP reduces 9-1-1 processing and response times to alarm events while eliminating mistakes, miscommunication, and telephone calls between alarm monitoring companies and 9-1-1 PSAPs. An ASAP-user agency testimonial will be included.

Learning Objectives:

At the culmination of this session, participants unfamiliar with the ASAP program will understand the program's goals and outcomes experienced by ASAP-user agencies, how the program truly bypasses the call-taking process, and how the program can be implemented at each participant's agency.
At the culmination of this session, participants will have knowledge about the ECCs that have joined the ASAP program and ECC success stories including how ASAP prompted one agency to re-evaluate their workflows and addressing data.
At the culmination of this session, participants will have a full understanding about the alarm companies that participate in the ASAP program today and the number of alarm companies that will be participating in the future.