911 and PSAP Operations Director
NENA
April Heinze ENP, CMCP is the 9-1-1 and PSAP Operations Director for NENA: The 9-1-1 Association. She supports the NENA development group with operational standards and best practices. She educates, advises, and advocates for 9-1-1 and PSAP operational issues on behalf of NENA with various industry associations and governmental entities. Before joining NENA, April spent 24 years in a PSAP in Michigan. She began as a public safety telecommunicator and worked her way up to director. She was then recruited by an NG9-1-1 provider and spent nearly three years as a PSAP liaison and industry advocate.
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FirstNet Health and Wellness Coalition White Paper: A Call for Wellness Solutions across PSAPs
Monday, August 7, 2023
2:00 PM – 3:00 PM