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Communications Center Management
Communications Center Management
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Frontline Telecommunicator
Leadership Development
Leadership Development
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
Repeat Session
Repeat Session

Full Schedule

Full Schedule

  • Wednesday, August 9, 2023
  • 7:00 AM – 7:45 AM  
    Mindful Stretching Session
  • 7:00 AM – 6:00 PM  
    Registration
  • 7:30 AM – 9:30 AM  
    Chapter Officers and CCAM Breakfast
  • 7:30 AM – 11:30 AM  
    Institute Adjunct Instructor Appreciation Breakfast (Invitation Only)
  • 8:00 AM – 9:00 AM  
    Nevada Chapter Meeting
  • 8:00 AM – 5:00 PM  
    Quiet Room
  • 8:15 AM – 8:45 AM  
    Think Tank: Us vs. Them: Breaking down barriers in your center
  • 8:30 AM – 9:30 AM  
    Creating a Region-wide Interoperable Network
  • 8:30 AM – 9:30 AM  
    Customer Service! Does It Really Belong in the ECC?
  • 8:30 AM – 9:30 AM  
    Developing a Strong Work Relationship with Your People
  • 8:30 AM – 9:30 AM  
    Lessons Learned Working Two Active Threat Incidents
  • 8:30 AM – 9:30 AM  
    Leveraging Technology to Offset Staffing Challenges
  • 8:30 AM – 9:30 AM  
    Overcoming Resistance to Change
  • 8:30 AM – 9:30 AM  
    Partly Cloudy... A Transition to Cloud
  • 8:30 AM – 9:30 AM  
    Preparing your ECC for Cloud Applications
  • 8:30 AM – 9:30 AM  
    Psychological Capital: Developing the HERO within
  • 8:30 AM – 9:30 AM  
    Retaining Staff - Are They Happy?
  • 8:30 AM – 9:30 AM  
    Simultaneous Big Events!
  • 9:00 AM – 12:00 PM  
    IntelliComm One-on-One Software Sessions
  • 9:30 AM – 11:00 AM  
    Chapter Officer Workshop
  • 9:30 AM – 3:00 PM  
    CAC Meeting and Lunch
  • 10:00 AM – 11:00 AM  
    Active Shooter: Dispatching in the Line of Fire
  • 10:00 AM – 11:00 AM  
    Bridging the Language Barrier Gap in 911 Call Processing
  • 10:00 AM – 11:00 AM  
    Drone as First Responder: The Future of Emergency Response
  • 10:00 AM – 11:00 AM  
    ECC Connections: Flipping the Script
  • 10:00 AM – 11:00 AM  
    Emotional Labor: Paid to Stay Calm
  • 10:00 AM – 11:00 AM  
    FCC Regulatory Update
  • 10:00 AM – 11:00 AM  
    Get Over It - How Living in the Past Sabotages our Future
  • 10:00 AM – 11:00 AM  
    Harmonizing Deployable Trunking for Interoperability
  • 10:00 AM – 11:00 AM  
    Human Trafficking
  • 10:00 AM – 11:00 AM  
    Olympus Has Fallen: Best Friend To Critical Patient
  • 10:00 AM – 11:00 AM  
    Protecting the PSAP from Cyber Attacks
  • 11:30 AM – 1:30 PM  
    Food For Thought Luncheon (Ticket Required)
  • 1:45 PM – 2:15 PM  
    Think Tank: Leading from Behind
  • 2:00 PM – 3:00 PM  
    11 Personality Risks That Can Undermine Your Success
  • 2:00 PM – 3:00 PM  
    Domestic Violence: From the Phone Call to the Courtroom
  • 2:00 PM – 3:00 PM  
    Hurricane Ian – Communications During and After Impact
  • 2:00 PM – 3:00 PM  
    Maximize Your Minutes: Drones as a First Responder
  • 2:00 PM – 3:00 PM  
    P25 Compliance Assessment Program
  • 2:00 PM – 3:00 PM  
    Safeguarding the National Capital Region’s Telecommunications
  • 2:00 PM – 3:00 PM  
    Surviving the Change - Tech Changes in Your Center
  • 2:00 PM – 3:00 PM  
    The Ground Truth: Perspectives of 9-1-1 Center Leaders
  • 2:00 PM – 3:00 PM  
    Unifying Cyber Security and Physical Security for your Emergency Communications Centers
  • 2:00 PM – 3:00 PM  
    When the Tables are Turned
  • 2:00 PM – 4:00 PM  
    ECC Tour: Williamson County Public Safety Center Tour
  • 3:00 PM – 5:00 PM  
    ECC Tour: BNA’s Airport Communications Center Tour
  • 3:30 PM – 4:30 PM  
    988 and 911 Working Together in South Carolina
  • 3:30 PM – 4:30 PM  
    Customer Service! Does It Really Belong in the ECC?
  • 3:30 PM – 4:30 PM  
    FirstNet Connected Responder
  • 3:30 PM – 4:30 PM  
    Morale; The Good, the Bad and the Fixable!
  • 3:30 PM – 4:30 PM  
    P25 ISSI Myths Debunked
  • 3:30 PM – 4:30 PM  
    Preparing Effective Grants and Other Proposals
  • 3:30 PM – 4:30 PM  
    Quality Assurance for Training Coordinators & EMD Manager
  • 3:30 PM – 4:30 PM  
    Removing the Blindfold
  • 3:30 PM – 4:30 PM  
    Telephony Denial of Service (TDOS) in 911
  • 3:30 PM – 4:30 PM  
    The Power of Peer Support for Leaders
  • 3:30 PM – 4:30 PM  
    Using the Information Sharing Framework to Prepare 4 NG911
  • 6:00 PM – 9:00 PM  
    Connect & Celebrate Reception and Dinner (Ticket Required)