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Communications Center Management
Communications Center Management
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Frontline Telecommunicator
Leadership Development
Leadership Development
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
Repeat Session
Repeat Session

Full Schedule

Full Schedule

  • Saturday, August 5, 2023
  • 7:00 AM – 6:00 PM  
    Registration & Member Voting
  • 8:00 AM – 12:00 PM  
    APCO Chapter President to President Meeting (Invitation Only)
  • 8:00 AM – 12:00 PM  
    APCO Chapter President to President Meeting Breakout Room (Invitation Only)
  • 8:00 AM – 5:00 PM  
    Cybersecurity Fundamentals for the ECC
  • 12:00 PM – 2:00 PM  
    Committee Leadership Summit (Invitation Only)
  • 1:00 PM – 5:00 PM  
    APCO Store
  • 2:00 PM – 3:00 PM  
    Committee Member and Chair Recognition: A Celebration of Your Service (Invitation Only)
  • 2:00 PM – 4:00 PM  
    Community Service Project
  • 3:00 PM – 4:00 PM  
    Awards Committee Meeting
  • 3:00 PM – 4:00 PM  
    Bylaws Committee Meeting
  • 3:00 PM – 4:00 PM  
    Cybersecurity Committee Meeting
  • 3:00 PM – 4:00 PM  
    Health and Wellness Committee Meeting
  • 3:00 PM – 4:00 PM  
    Military Employment Committee Meeting
  • 3:00 PM – 5:00 PM  
    Agency Training Program Certification Committee Member Training
  • 3:00 PM – 5:00 PM  
    CEC Meeting & Host Committee Orientation
  • 4:00 PM – 5:00 PM  
    Historical Committee Meeting
  • 4:00 PM – 5:00 PM  
    Member Chapter Services Committee Meeting
  • 4:00 PM – 5:00 PM  
    Professional Development Events Committee Meeting
  • 4:00 PM – 5:00 PM  
    Staffing Task Force Meeting
  • 4:00 PM – 6:00 PM  
    ECC Tour: Vanderbilt LifeFlight Tour
  • Sunday, August 6, 2023
  • 7:00 AM – 8:00 AM  
    Run/Walk Tour of Nashville – State Capital & Bicentennial Park
  • 7:00 AM – 6:00 PM  
    Registration & Member Voting
  • 8:00 AM – 11:00 AM  
    Chapter Leaders Training
  • 8:00 AM – 11:00 AM  
    Institute Adcom Meeting
  • 8:00 AM – 12:00 PM  
    AFC Adcom Meeting
  • 8:00 AM – 12:00 PM  
    APCO Editorial Committee Meeting
  • 8:00 AM – 4:00 PM  
    APCO Store
  • 8:00 AM – 5:00 PM  
    Quiet Room
  • 8:45 AM – 9:15 AM  
    Think Tank: Be the Solution, or Be the Problem
  • 9:00 AM – 10:00 AM  
    Access to Critical Law Enforcement Datasets
  • 9:00 AM – 10:00 AM  
    Active Assailant Update
  • 9:00 AM – 10:00 AM  
    Cell Phones are Listening – and So Are the Hackers
  • 9:00 AM – 10:00 AM  
    Flight School for Communications Training Officers
  • 9:00 AM – 10:00 AM  
    How Inflation & Supply Chain Issues Impact a Radio Project
  • 9:00 AM – 10:00 AM  
    Preparing Your Next Gen 911 PSAP for Video Streaming
  • 9:00 AM – 10:00 AM  
    Stay Interviews: Building Enthusiastic Stayers
  • 9:00 AM – 10:00 AM  
    The Emotionally Effective Communicator
  • 9:00 AM – 10:00 AM  
    The Power of Appreciation!
  • 9:00 AM – 10:00 AM  
    Travelling Dispatchers: Alternative Staffing Solution
  • 10:30 AM – 11:30 AM  
    Breaking Down GIS Silos to Create Statewide Mapping & Data
  • 10:30 AM – 11:30 AM  
    Building Better Training
  • 10:30 AM – 11:30 AM  
    De-Escalation: Controlling the Call, Not the Caller
  • 10:30 AM – 11:30 AM  
    Help for the Headset
  • 10:30 AM – 11:30 AM  
    Hurricane Ian – Communications During and After Impact
  • 10:30 AM – 11:30 AM  
    I Don't Have Ducks, I have Squirrels and I Can't Find Them!
  • 10:30 AM – 11:30 AM  
    Public Safety Threat Alliance: 2023 Cyber Threats Insight
  • 10:30 AM – 11:30 AM  
    Situational Awareness for Managing Emergency Situations
  • 10:30 AM – 11:30 AM  
    STAR: How to Dispatch Civilians to 9-1-1 Calls
  • 10:30 AM – 11:30 AM  
    The Concept of Operating in a Virtual Environment
  • 10:30 AM – 11:30 AM  
    The Power of Appreciation!
  • 11:30 AM – 12:30 PM  
    Georgia Chapter Meeting
  • 12:00 PM – 2:00 PM  
    ECC Tour: Metropolitan Nashville Department of Emergency Communications Tour
  • 12:45 PM – 1:15 PM  
    Think Tank: Hiring out of the Box
  • 1:00 PM – 2:00 PM  
    15 Seconds in July Lessons from the Greenwood Mall Shooting
  • 1:00 PM – 2:00 PM  
    APCO RPL & CPE Programs: The Best Investment is in Yourself
  • 1:00 PM – 2:00 PM  
    Courtroom Testimony for 9-1-1 First Responders
  • 1:00 PM – 2:00 PM  
    Enhancing Coverage: Bringing the FirstNet Network With You
  • 1:00 PM – 2:00 PM  
    How to Best Configure & Utilize your Call Center for P25 LMR
  • 1:00 PM – 2:00 PM  
    I Don't Have Ducks, I have Squirrels and I Can't Find Them!
  • 1:00 PM – 2:00 PM  
    Keeping it Real with Real Time Text: Concept Proven!
  • 1:00 PM – 2:00 PM  
    Program Management and Planning the Lifecycle of a Project
  • 1:00 PM – 2:00 PM  
    Satellite as a Game Changer for Public Safety
  • 1:00 PM – 2:00 PM  
    Surviving Dispatcher Stress On and Off the Job
  • 1:00 PM – 2:00 PM  
    Unique Cybersecurity Challenges for ECC's
  • 1:00 PM – 2:00 PM  
    Washington Chapter Meeting
  • 2:00 PM – 5:00 PM  
    AFC Lab (Local Advisors Only)
  • 2:30 PM – 3:30 PM  
    Are you an effective team?
  • 2:30 PM – 3:30 PM  
    ASAP to the ECC: Bypassing the Alarm Call-Taking Process
  • 2:30 PM – 3:30 PM  
    Colorado Chapter Meeting
  • 2:30 PM – 3:30 PM  
    Courtroom Testimony for 9-1-1 First Responders
  • 2:30 PM – 3:30 PM  
    Debrief: Military Jet Crash in Residential Neighborhood
  • 2:30 PM – 3:30 PM  
    Dissecting Ransomware Attacks on Public Safety
  • 2:30 PM – 3:30 PM  
    Doing Time in Dispatch
  • 2:30 PM – 3:30 PM  
    Enhancing Situational Awareness in the ECC
  • 2:30 PM – 3:30 PM  
    Overcoming Resistance to Change
  • 2:30 PM – 3:30 PM  
    P25 for the Future: New Standards, Interop, & Security
  • 2:30 PM – 3:30 PM  
    Slack for Public Safety Operations
  • 2:30 PM – 3:30 PM  
    Using Waze Data to Improve Emergency Response
  • 4:00 PM – 5:00 PM  
    First General Business Session
  • 5:15 PM – 6:15 PM  
    Corporate Partner and Conference Sponsor Reception (Invitation Only)
  • 5:30 PM – 7:00 PM  
    New Attendee Reception (Invitation Only)
  • 6:30 PM – 7:30 PM  
    International Welcome Reception (Invitation Only)
  • 7:00 PM – 9:00 PM  
    CPE Alumni Reception (Invitation Only)
  • Monday, August 7, 2023
  • 7:00 AM – 7:45 AM  
    Mindful Stretching Session
  • 7:00 AM – 6:00 PM  
    Registration & Member Voting
  • 7:15 AM – 8:15 AM  
    2023 RPL Graduate Breakfast (Invitation Only)
  • 7:30 AM – 8:15 AM  
    ECC Award Winner Breakfast (Invitation Only)
  • 7:30 AM – 5:00 PM  
    AFC Lab (Local Advisors Only)
  • 8:00 AM – 4:00 PM  
    APCO Store
  • 8:00 AM – 5:00 PM  
    Quiet Room
  • 8:30 AM – 10:00 AM  
    Opening General Session & Keynote Address
  • 10:00 AM – 11:00 AM  
    Keynote Meet & Greet with Rob O'Neill
  • 10:00 AM – 11:00 AM  
    Oklahoma Chapter Meeting
  • 10:00 AM – 4:00 PM  
    Blood Drive
  • 10:00 AM – 5:00 PM  
    APCO Exhibit Hall
  • 10:00 AM – 5:00 PM  
    Headshot Lounge
  • 10:30 AM – 11:00 AM  
    FirstNet: Providing Backup To Your ECC
  • 10:30 AM – 11:15 AM  
    K9 Dog Demonstrations - "Nashville International Airport (BNA) K9 Division"
  • 10:30 AM – 11:30 AM  
    The 2nd 100 Days: It Will Get Worse Before It Gets Better
  • 11:00 AM – 12:00 PM  
    APCO IntelliComm Live Demo
  • 11:00 AM – 12:00 PM  
    IntelliComm Live Demo
  • 11:00 AM – 12:00 PM  
    Western Regional Consortium
  • 11:15 AM – 11:45 AM  
    APCO’s Vision for NG9-1-1 and Resources to Help ECCs Prepare
  • 11:30 AM – 12:15 PM  
    K9 Dog Demostrations - "Tennessee Bureau of Investigations"
  • 11:45 AM – 12:45 PM  
    What ECC Leaders Need to Keep, Stop and Start Doing!
  • 12:00 PM – 12:10 PM  
    Free Institute Online Course Drawing
  • 12:00 PM – 12:30 PM  
    A Mile in Their Shoes, A Day in their Gloves: Five Things to Know about Public Safety and How They Engage with Technology
  • 12:00 PM – 2:00 PM  
    AFC Advisor Luncheon (Invitation Only)
  • 12:30 PM – 1:15 PM  
    K9 Dog Demonstrations - "Bureau of Alcohol, Tobacco, Firearms & Explosives"
  • 12:45 PM – 1:15 PM  
    Verizon Frontline: Delivering on the Promise of 5G
  • 1:00 PM – 2:00 PM  
    Illinois Chapter Meeting
  • 1:00 PM – 2:00 PM  
    WHO You Know is as Important as What You Know
  • 1:30 PM – 2:00 PM  
    Next Gen Interoperability: LMR- LTE Interworking
  • 1:30 PM – 2:15 PM  
    K9 Dog Demonstrations - "Metro Nashville Police Department"
  • 2:00 PM – 2:10 PM  
    Expo Quest Drawing
  • 2:00 PM – 2:30 PM  
    Think Tank: Eat, Sleep & Stretch to a Healthier You
  • 2:00 PM – 3:00 PM  
    15 Seconds in July Lessons from the Greenwood Mall Shooting
  • 2:00 PM – 3:00 PM  
    5G: Beyond the Hype
  • 2:00 PM – 3:00 PM  
    Active Shooter: Dispatching in the Line of Fire
  • 2:00 PM – 3:00 PM  
    Active Threat: STEM School Shooting, A Case Study
  • 2:00 PM – 3:00 PM  
    APCO IntelliComm Live Demo
  • 2:00 PM – 3:00 PM  
    FirstNet Health and Wellness Coalition White Paper: A Call for Wellness Solutions across PSAPs
  • 2:00 PM – 3:00 PM  
    How to Catch a Virus and Other USB Device Blunders
  • 2:00 PM – 3:00 PM  
    How to Have that Difficult Conversation
  • 2:00 PM – 3:00 PM  
    IntelliComm Live Demo
  • 2:00 PM – 3:00 PM  
    Internal Conflict Resolution in the PSAP
  • 2:00 PM – 3:00 PM  
    Solving the Unverified Alarm Notifications Puzzle
  • 2:00 PM – 3:00 PM  
    Update from NTIA
  • 2:00 PM – 3:00 PM  
    Welcome to the Thunderdome, Supporting Your Staff
  • 2:15 PM – 2:45 PM  
    Real-world Interoperability in Public Safety
  • 2:15 PM – 3:15 PM  
    Second Banana: The Best Part of My Resume
  • 2:30 PM – 3:15 PM  
    K9 Dog Demonstrations - "Williamson County Sheriff's Office"
  • 3:00 PM – 3:10 PM  
    Free Institute Online Course Drawing
  • 3:00 PM – 3:30 PM  
    AI-Based Audio Translation in Emergency Call Centers
  • 3:00 PM – 4:00 PM  
    Indiana Chapter Meeting
  • 3:30 PM – 4:30 PM  
    1st Party Suicidal Callers: Let's Talk About It
  • 3:30 PM – 4:30 PM  
    APCO Standards in Action
  • 3:30 PM – 4:30 PM  
    Are You Prepared: A World Cup Qatar 2022 Story
  • 3:30 PM – 4:30 PM  
    Build or Join? Best Radio System Option for My Agency
  • 3:30 PM – 4:30 PM  
    Collaborative Leadership: Promoting Cooperation and Communication in Public Safety Organizations
  • 3:30 PM – 4:30 PM  
    Elevating & Empowering Female Leaders To Rise
  • 3:30 PM – 4:30 PM  
    Getting Creative with ECC Staffing and Working from Home
  • 3:30 PM – 4:30 PM  
    Legislative and Regulatory Issues Impacting APCO Members
  • 3:30 PM – 4:30 PM  
    NextGen Telecommunicators and Mission Critical Services
  • 3:30 PM – 4:30 PM  
    The Evolving Cyber Landscape - NG911 and Hosted Solutions
  • 3:30 PM – 4:30 PM  
    The Real First Responders: PTSD, Trauma & Self-Care
  • 3:30 PM – 4:30 PM  
    Travelling Dispatchers: Alternative Staffing Solution
  • 3:45 PM – 4:15 PM  
    The Future of Emergency Response: Life-saving, Life-Changing Technology Powered by the Right Data, the Right Place, at the Right Time
  • 4:00 PM – 4:10 PM  
    Free Institute Online Course Drawing
  • 4:00 PM – 5:00 PM  
    APCO IntelliComm Live Demo
  • 4:00 PM – 5:00 PM  
    IntelliComm Live Demo
  • 4:00 PM – 5:00 PM  
    Project 25 CAP Quarterly Open Meeting
  • 4:00 PM – 6:00 PM  
    ECC Tour: Metropolitan Nashville Department of Emergency Communications Tour
  • 4:30 PM – 5:00 PM  
    Protecting and Enhancing the Data Locked in Your Systems
  • 5:00 PM – 6:00 PM  
    Atlantic Chapter Meeting
  • 5:30 PM – 7:00 PM  
    Young Professional Mixer (Invitation Only)
  • 6:00 PM – 7:00 PM  
    Run/Walk Tour of Nashville – The Gulch & Music Row
  • Tuesday, August 8, 2023
  • 7:00 AM – 6:00 PM  
    Registration & Member Voting
  • 8:00 AM – 10:00 AM  
    Distinguished Achievers Breakfast (Ticket Required)
  • 8:00 AM – 12:00 PM  
    APCO Store
  • 8:00 AM – 5:00 PM  
    CAPRAD Technical Seminar
  • 8:00 AM – 5:00 PM  
    Quiet Room
  • 10:00 AM – 11:00 AM  
    Keynote Meet & Greet with Dominique Dawes
  • 10:00 AM – 3:00 PM  
    Blood Drive
  • 10:00 AM – 4:00 PM  
    Headshot Lounge
  • 10:00 AM – 4:00 PM  
    Network & Recharge Lounge
  • 10:00 AM – 5:00 PM  
    APCO Exhibit Hall
  • 10:15 AM – 1:15 PM  
    Medium ECC Directors Roundtable (Invitation Only)
  • 10:15 AM – 1:15 PM  
    Small ECC Directors Roundtable (Invitation Only)
  • 10:15 AM – 3:30 PM  
    Large ECC Directors Roundtable (Invitation Only)
  • 10:30 AM – 11:00 AM  
    Leveraging Technology to Deliver Increased Safety
  • 10:30 AM – 11:15 AM  
    K9 Dog Demonstrations - "Nashville International Airport (BNA) K9 Division"
  • 10:30 AM – 11:30 AM  
    APCO IntelliComm Live Demo
  • 10:30 AM – 11:30 AM  
    IntelliComm Live Demo
  • 10:30 AM – 11:30 AM  
    Leveling Up: Being a Desirable Candidate for Promotion
  • 10:30 AM – 12:00 PM  
    Texas Chapter Meeting
  • 11:15 AM – 11:45 AM  
    PSAP/ECC Evolution from Legacy Systems to NG911
  • 11:30 AM – 12:15 PM  
    K9 Dog Demostrations - "Tennessee Bureau of Investigations"
  • 11:30 AM – 12:30 PM  
    APCO IntelliComm Live Demo
  • 11:30 AM – 12:30 PM  
    IntelliComm Live Demo
  • 11:45 AM – 12:45 PM  
    Being a Good Leader is an Inside Job!
  • 12:00 PM – 12:10 PM  
    Free Institute Online Course Drawing
  • 12:00 PM – 12:30 PM  
    The Coming Storm: Public Safety, Data and Information
  • 12:00 PM – 1:30 PM  
    Past Presidents and Life Members Luncheon (Invitation Only)
  • 12:00 PM – 2:00 PM  
    ECC Tour: Brentwood Emergency Communications Tour
  • 12:30 PM – 1:15 PM  
    K9 Dog Demonstrations - "Bureau of Alcohol, Tobacco, Firearms & Explosives"
  • 12:30 PM – 2:00 PM  
    Tennessee Chapter Meeting
  • 12:30 PM – 4:00 PM  
    Reminiscing with History Makers Interviews
  • 12:45 PM – 1:15 PM  
    Cloud Security Should Not Be Cloudy
  • 1:00 PM – 1:10 PM  
    Free Institute Online Course Drawing
  • 1:00 PM – 2:00 PM  
    APCO IntelliComm Live Demo
  • 1:00 PM – 2:00 PM  
    Career Goals + Action = Career Growth
  • 1:00 PM – 2:00 PM  
    IntelliComm Live Demo
  • 1:30 PM – 2:00 PM  
    Exploring Real Time Text
  • 1:30 PM – 2:15 PM  
    K9 Dog Demonstrations - "Metro Nashville Police Department"
  • 1:30 PM – 2:30 PM  
    Crisis Professionals in the 911 Center
  • 1:30 PM – 2:30 PM  
    Elevating & Empowering Female Leaders To Rise
  • 1:30 PM – 2:30 PM  
    Exceed Standards! Present Professional & Productive
  • 1:30 PM – 2:30 PM  
    How Secure Is Your Land Mobile Radio System?
  • 1:30 PM – 2:30 PM  
    Is Something Wrong With Me? It's OK to be OK!
  • 1:30 PM – 2:30 PM  
    Is Your Call Taking Creating Positive Ripples?
  • 1:30 PM – 2:30 PM  
    Land Mobile Radio (LMR) Managers and Cyber Attacks
  • 1:30 PM – 2:30 PM  
    NG 911 and FirstNet – Working Better Together
  • 1:30 PM – 2:30 PM  
    State of Tennessee FirstNet Use Cases
  • 1:30 PM – 2:30 PM  
    The LeaderSHIP 10 Life Lessons From the Best Captains I Know
  • 1:30 PM – 2:30 PM  
    The PSAP/ECC's Role in Pre-Planned Community Events
  • 2:00 PM – 2:10 PM  
    Expo Quest Drawing
  • 2:00 PM – 2:30 PM  
    Think Tank: Pet Therapy in the ECC! Helping 9-1-1 One Paw at a Time!
  • 2:15 PM – 2:45 PM  
    Important Considerations When Purchasing Aerial Imagery for Public Safety
  • 2:15 PM – 3:15 PM  
    The Roads Converge – What Path Will You Take? Part Two
  • 3:00 PM – 3:10 PM  
    Free Institute Online Course Drawing
  • 3:00 PM – 3:30 PM  
    Saving Seconds Saves Lives: Enhancing Vehicle Emergency Response through Data
  • 3:00 PM – 4:00 PM  
    Advanced Persistent Threats & Public Safety
  • 3:00 PM – 4:00 PM  
    APCO IntelliComm Live Demo
  • 3:00 PM – 4:00 PM  
    Console to 5k: How a Race Led to Professional Development
  • 3:00 PM – 4:00 PM  
    Dispatching During Civil Unrest
  • 3:00 PM – 4:00 PM  
    Fashion Square Mall: Civil Unrest Dispatcher Perspective
  • 3:00 PM – 4:00 PM  
    Federal Funding for Next Generation 9-1-1
  • 3:00 PM – 4:00 PM  
    FirstNet in Action: Communicating on the Front Lines of the Marshall Fire
  • 3:00 PM – 4:00 PM  
    Florida Chapter Meeting
  • 3:00 PM – 4:00 PM  
    Getting Creative with ECC Staffing and Working from Home
  • 3:00 PM – 4:00 PM  
    IntelliComm Live Demo
  • 3:00 PM – 4:00 PM  
    Now Possible: Streaming Video and Recorded Media for PSAPs
  • 3:00 PM – 4:00 PM  
    Tail Wagging the Dog: Hidden Approach to PSC Procurement
  • 3:00 PM – 4:00 PM  
    Turning Off When You're Expected to Always Be On
  • 3:00 PM – 4:00 PM  
    When Autism has an Emergency
  • 4:15 PM – 5:15 PM  
    Second General Business Session
  • 5:15 PM – 6:00 PM  
    Second Vice President Reception
  • 7:00 PM – 10:00 PM  
    APCO Block Party!
  • Wednesday, August 9, 2023
  • 7:00 AM – 7:45 AM  
    Mindful Stretching Session
  • 7:00 AM – 6:00 PM  
    Registration
  • 7:30 AM – 9:30 AM  
    Chapter Officers and CCAM Breakfast
  • 7:30 AM – 11:30 AM  
    Institute Adjunct Instructor Appreciation Breakfast (Invitation Only)
  • 8:00 AM – 9:00 AM  
    Nevada Chapter Meeting
  • 8:00 AM – 5:00 PM  
    Quiet Room
  • 8:15 AM – 8:45 AM  
    Think Tank: Us vs. Them: Breaking down barriers in your center
  • 8:30 AM – 9:30 AM  
    Creating a Region-wide Interoperable Network
  • 8:30 AM – 9:30 AM  
    Customer Service! Does It Really Belong in the ECC?
  • 8:30 AM – 9:30 AM  
    Developing a Strong Work Relationship with Your People
  • 8:30 AM – 9:30 AM  
    Lessons Learned Working Two Active Threat Incidents
  • 8:30 AM – 9:30 AM  
    Leveraging Technology to Offset Staffing Challenges
  • 8:30 AM – 9:30 AM  
    Overcoming Resistance to Change
  • 8:30 AM – 9:30 AM  
    Partly Cloudy... A Transition to Cloud
  • 8:30 AM – 9:30 AM  
    Preparing your ECC for Cloud Applications
  • 8:30 AM – 9:30 AM  
    Psychological Capital: Developing the HERO within
  • 8:30 AM – 9:30 AM  
    Retaining Staff - Are They Happy?
  • 8:30 AM – 9:30 AM  
    Simultaneous Big Events!
  • 9:00 AM – 12:00 PM  
    IntelliComm One-on-One Software Sessions
  • 9:30 AM – 11:00 AM  
    Chapter Officer Workshop
  • 9:30 AM – 3:00 PM  
    CAC Meeting and Lunch
  • 10:00 AM – 11:00 AM  
    Active Shooter: Dispatching in the Line of Fire
  • 10:00 AM – 11:00 AM  
    Bridging the Language Barrier Gap in 911 Call Processing
  • 10:00 AM – 11:00 AM  
    Drone as First Responder: The Future of Emergency Response
  • 10:00 AM – 11:00 AM  
    ECC Connections: Flipping the Script
  • 10:00 AM – 11:00 AM  
    Emotional Labor: Paid to Stay Calm
  • 10:00 AM – 11:00 AM  
    FCC Regulatory Update
  • 10:00 AM – 11:00 AM  
    Get Over It - How Living in the Past Sabotages our Future
  • 10:00 AM – 11:00 AM  
    Harmonizing Deployable Trunking for Interoperability
  • 10:00 AM – 11:00 AM  
    Human Trafficking
  • 10:00 AM – 11:00 AM  
    Olympus Has Fallen: Best Friend To Critical Patient
  • 10:00 AM – 11:00 AM  
    Protecting the PSAP from Cyber Attacks
  • 11:30 AM – 1:30 PM  
    Food For Thought Luncheon (Ticket Required)
  • 1:45 PM – 2:15 PM  
    Think Tank: Leading from Behind
  • 2:00 PM – 3:00 PM  
    11 Personality Risks That Can Undermine Your Success
  • 2:00 PM – 3:00 PM  
    Domestic Violence: From the Phone Call to the Courtroom
  • 2:00 PM – 3:00 PM  
    Hurricane Ian – Communications During and After Impact
  • 2:00 PM – 3:00 PM  
    Maximize Your Minutes: Drones as a First Responder
  • 2:00 PM – 3:00 PM  
    P25 Compliance Assessment Program
  • 2:00 PM – 3:00 PM  
    Safeguarding the National Capital Region’s Telecommunications
  • 2:00 PM – 3:00 PM  
    Surviving the Change - Tech Changes in Your Center
  • 2:00 PM – 3:00 PM  
    The Ground Truth: Perspectives of 9-1-1 Center Leaders
  • 2:00 PM – 3:00 PM  
    Unifying Cyber Security and Physical Security for your Emergency Communications Centers
  • 2:00 PM – 3:00 PM  
    When the Tables are Turned
  • 2:00 PM – 4:00 PM  
    ECC Tour: Williamson County Public Safety Center Tour
  • 3:00 PM – 5:00 PM  
    ECC Tour: BNA’s Airport Communications Center Tour
  • 3:30 PM – 4:30 PM  
    988 and 911 Working Together in South Carolina
  • 3:30 PM – 4:30 PM  
    Customer Service! Does It Really Belong in the ECC?
  • 3:30 PM – 4:30 PM  
    FirstNet Connected Responder
  • 3:30 PM – 4:30 PM  
    Morale; The Good, the Bad and the Fixable!
  • 3:30 PM – 4:30 PM  
    P25 ISSI Myths Debunked
  • 3:30 PM – 4:30 PM  
    Preparing Effective Grants and Other Proposals
  • 3:30 PM – 4:30 PM  
    Quality Assurance for Training Coordinators & EMD Manager
  • 3:30 PM – 4:30 PM  
    Removing the Blindfold
  • 3:30 PM – 4:30 PM  
    Telephony Denial of Service (TDOS) in 911
  • 3:30 PM – 4:30 PM  
    The Power of Peer Support for Leaders
  • 3:30 PM – 4:30 PM  
    Using the Information Sharing Framework to Prepare 4 NG911
  • 6:00 PM – 9:00 PM  
    Connect & Celebrate Reception and Dinner (Ticket Required)